Civil Rights

Title VI

Statement of Policy

The Central Contra Costa Transit Authority (County Connection) grants all citizens equal access to its transportation services in Central Contra Costa.  County Connection is committed to a policy of nondiscrimination in the conduct of its business, including its responsibilities under Title VI of the Civil Rights Act of 1964 which provides that no person shall, on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under its program of transit services delivery.

A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590

If information is needed in another language, contact 925-676-7500.

El Central Contra Costa Transit Authority (County Connection) concede a todos los ciudadanos igual acceso a sus servicios de transporte en Central Contra Costa. County Connection está comprometido con una política de no discriminación en la conducción de sus negocios, incluyendo sus responsabilidades bajo el Titulo VI de la ley de derechos civiles de 1964 que no establece que ninguna persona, por motivos de raza, color u origen nacional, excluida de la participación en, ser negado los beneficios de o ser objeto de discriminación bajo su programa de prestación de servicios de tránsito.

Un demandante puede presentar una queja directamente con el tránsito Federal Administración por archivar una queja con la oficina de derechos civiles, Atención: Título VI Programa Coordinador, este edificio, 5 º piso-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590

Si necesita información en otro idioma, comuníquese con 925-676-7500.

Title VI Complaint Procedures

If you believe that you have received discriminatory treatment based on race, color or national origin with regard to transit services delivery, you have the right to file a Title VI complaint with the Authority’s Civil Rights Administrator. Federal and State laws require complaints to be filed within one-hundred and eighty (180) calendar days of the last alleged incident. You may download a complaint form by visiting You may also call customer service and ask for a Title VI complaint form to be mailed to you. You may also submit a written statement that contains all the information listed below. Complaints should be mailed or delivered to:

County Connection
Civil Rights Administrator
2477 Arnold Industrial Way
Concord, CA 94520

All complaints should include the following information:

  1. Name, address, and telephone number of the complainant.
  2. The basis of the complaint; (e.g, race, color, or national origin).
  3. The date(s) on which the alleged discriminatory event occurred.
  4. The nature of the incident that led the complainant to feel discrimination was a factor.
  5. Names, addresses and telephone numbers of persons who may have knowledge of the event.
  6. Other agencies or courts where complaint may have been filed and a contact name.

Click here to download the County Connection Title VI Complaint Form

Spanish- Espanol

Título VI-Declaración de la política

Formulario de queja del Título VI


Titulo VI Pahayag ng Patakaran

Form ng Reklamo sa Title VI

Russian- русский

Раздел VI

Транспортное управление центрального округа Контра-Коста

Disadvantaged Business Enterprise Program

Click here to view the DBE Program Policy

Business Outreach Committee (BOC) Contracting Newsletter #39, Summer 2018