County Connection is conducting a survey through the month of September to find out more about your transit needs and rider experience.
Over the next few weeks, passengers on our routes may be asked to complete a quick survey to help us understand how our services are being used and where we can improve.
You can also fill out the survey online at: https://www.surveymonkey.com/r/cccta2022. Even if you’re not currently riding transit, we encourage you to complete the survey to help us plan for the future.
All responses are confidential. We appreciate your participation and input!
County Connection’s administrative offices, including the LINK Paratransit office, will reopen to the public starting Tuesday, September 6, 2022. Our offices will be open Monday – Friday, 8:00 AM to 3:00 PM. Masks are currently required while inside our offices.
Our Customer Service call center continues to be staffed during regular hours (Monday – Friday, 6:30 AM to 6:30 PM) and can be reached by phone at (925) 676-7500 or email at firstname.lastname@example.org.
We will also be continuing our mobile lobby and outreach events. Click here for a schedule of dates and locations.
Starting July 1, 2022, free rides will be expanded to include weekend Route 311, 314, & 316!
In July 2019, County Connection began offering free rides on three of its weekday bus routes – Routes 11, 14, and 16. Starting July 1, 2022, free rides will be expanded to weekend Routes 311, 314, and 316. All six routes serve the Monument Corridor in Concord and connect from Concord BART to various destinations in Martinez, Pleasant Hill, and Walnut Creek, including BART stations, Martinez Amtrak and Contra Costa Regional Medical Center.
This project is being funded by a grant through California’s Low Carbon Transit Operations Program (LCTOP), which distributes cap-and-trade proceeds to support a wide range of programs and projects that reduce greenhouse gas emissions and deliver other economic, environmental, and public health benefits for Californians.
County Connection looks forward to welcoming back more passengers this Fall. Additional service restoration will be effective on August 8th, with all school service available for the new school year. Our buses are operating at full capacity and masks continue to be required.
Tip: If you typically use a 31-day pass on Clipper, consider disabling Autoload and avoid activating any new passes during the month of August. We are not be able to issue refunds for partially used passes.
Take County Connection to school FREE
Skip the traffic and save gas while getting your students to school. With 511 Contra Costa’s Pass2Class program, it’s easy to make the switch. To help students return to in-person learning, we’re giving free rides for two months.
Students who are registered in a public or private school (grades 1-12) located in Central or Southwest Contra Costa can receive a County Connection pass that is valid through October (up to 2 per household and while supplies last).
Youth (ages 6-18) get 20% off when using a Youth Clipper card
Youth ages 6-18 automatically get 20% off the adult Clipper fare when using a Youth Clipper card on County Connection.
Riders can apply for a Youth Clipper card by submitting an application via mail, email, or fax along with proof-of-age documentation. Once approved, a card will be sent by mail. To obtain a card immediately, call us at (925) 676-7500 to arrange an in-person visit.
Tip: Now you can transfer your existing plastic Youth Clipper card to your phone and pay fares with your mobile wallet! Click here to learn more about paying your fares with a smartphone. Please note that you must apply for and obtain a plastic Youth Clipper card first before transferring it to your phone.
Clipper START Discount
Eligible riders can get discounts on County Connection, BART, & more
Clipper START is a pilot program to provide fare discounts to eligible riders. Participants can receive a 20% discount off County Connection single-ride Clipper fares, plus discounts on BART, Tri Delta Transit, WestCAT, Wheels, and more!
To qualify, you must:
Be a resident of the San Francisco Bay Area
Be 19-64 years old
Not have an RTC Clipper Card for people with disabilities
Have a household income of 200% of the federal poverty level or less
Due to COVID-19, 600-series school route schedules are subject to change. Check this page regularly for updates.
Please note that face masks are required while on the bus.
Fall Fare Promotions: Students can take advantage of several fare promotions and discounts! Click here to learn more.
Last updated: 7/26/2021
Find schedules for our 600 series school routes for the 2021/2022 school year below. Note that schedule times on routes may have been adjusted due to bell time changes or to improve on-time performance.
We are happy to announce a new COVID-19 vaccination site in Concord at La Clinica located at 1034 Oak Grove Rd. In an effort to expand access to this site, County Connection will offer free rides 7 days a week on routes serving La Clinica. The site will operate from noon to 7 p.m.on Tuesdays (walk-in doses available 4:30 to 7 p.m.) and 8 a.m. to 3 p.m. Wednesdays through Saturdays (walk-in doses from 12:30 to 3 p.m.).
Starting Saturday, May 1st, 2021 County Connection will offer free rides on Route 311. Weekday service on Route 11 has been free since 2019. Route 311 will be free through August 1st, 2021. We encourage the community to take advantage of this service to access the COVID-19 vaccine. If you have any questions, please call customer service at 925-676-7500.
Nos da gusta anunciar un nuevo sitio de vacunación contra el COVID-19, en Concord, localizado en La Clínica 1034 Oak Grove Rd.Para facilitar acceso a la vacuna, County Connection ofrecerá viajes gratis los 7 días de la semana en las rutas con servicio a La Clínica. La vacuna estará disponible del mediodía hasta las 7 p.m. los martes (habrá dosis disponible de 4:30 p.m. a 7 p.m. para aquellos sin cita). De miércoles a sábado habrá dosis disponible de 12:30 p.m. a 3 p.m. para aquellos sin cita.
Comenzando el sábado 1ro de mayo del 2021, County Connection no requerirá tarifa en la ruta 311. Servicio de lunes a viernes, en la ruta 11 ha sido gratis desde el 2019. La ruta 311 continuará ofreciendo servicio gratuito hasta el 1ro de agosto del 2021. Recomendamos aprovechar esta oportunidad para obtener la vacuna contra el COVID-19. Si tiene alguna pregunta, por favor de llamar a nuestro servicio al cliente al 925-676-7500.
On March 16, 2020, Contra Costa County issued a Shelter in Place (SIP) Order. Since then, County Connection has continuously adjusted service in response to the needs of essential services and their workers. These efforts require significant coordination and time in order to implement an effective service profile that meets various demands. The 600 series, which is County Connection’s service to schools, was halted with the issuance of the SIP order last March. Since then, many schools districts have adopted hybrid schedules with little to no communication with the County Connection. Thus far, County Connection has not received any definitive information on actual start dates for schools typically served by our 600 series.
In order for County Connection to effectively plan for the potential re-introduction of our 600 series routes we require the following information:
School Schedules – days of the week schools are open/bell-times
Academic Calendars- including early-outs/late-in’s and holidays
Additional information regarding your process of re-entering the classroom that may have an impact on student transportation (i.e. blended hybrid learning model, percentage of student body allowed on campus and potential distance learning days)
Federal Regulations prohibit public transit operators from operating exclusive “school bus” type service. This means that all service provided to and for students must not only be available to the general public but must be published in our printed schedules. If we do not comply with these regulations, we are in danger of being sanctioned by the FTA, up to and including loss of funding. This process generally requires two months to develop, publish and disseminate appropriate public schedules as well as create the necessary work assignments.
For the remainder of the 2021 school year County Connection must maintain a six-foot physical distance protocol on all buses. This means we can only allow 10 to 12 individuals on a bus as opposed to the typical 50 to 60 passengers a 600 series route carries. It would take five times as many buses and at least 30 additional operators to move the pre-COVID student demand with the new physical distancing protocols.
As we look forward to this coming Fall, we will be working with the county to enhance our vehicle load capacity with the goal of meeting the expected student demand for the 2022 school calendar year. For additional information regarding County Connection’s response to COVID-19 and protocols please refer to the following link at: https://countyconnection.com/covid19/
Despite our limitation with providing the 600 series service, we continue to operate regular service within close proximity to many schools in our service area. We encourage everyone to visit our maps and schedule page for more information on existing service. Our customer service staff is available to assist with trip planning and/or answer any other questions regarding our service. For inquiries, please call 925-676-7500 or email email@example.com.