Physical distancing requirements on County Connection will be lifted Wednesday, June 16.
CONCORD, Calif. – County Connection is transitioning from six-foot onboard physical distancing requirements to normal capacity requirements starting Wednesday, June 16th. On June 15th, California is expected to fully reopen, and capacity and distancing restrictions will be lifted for most businesses and activities. The county tier system based on the Blueprint for a Safer Economy will no longer be in effect.
According to the California Department of Public Health’s (CDPH) Beyond the Blueprint public transit is no longer required to impose physical distancing requirements. However, per the Transportation Security Administration (TSA) face masks will continue to be required for individuals across all transportation networks throughout the United States, including at airports, onboard commercial aircraft, on over-the-road buses, and on commuter bus and rail systems through September 13th. Additional extensions to be determined.
“Over the last 15 months County Connection has followed all local, state and federal guidelines to prevent the spread of COVID-19. We are proud of all our essential workers and their contributions to keep our economy going, allowing us to reach this reopening milestone”, said Keith Haydon, County Connection Board Chair. County Connection will continue to follow many protocols established during the COVID-19 pandemic including providing personal protective equipment, maintaining operator shields, nightly anti-viral fogging and cleaning and advanced HVAC system air filters across our fleet.
PG&E is monitoring a severe wind event this week that could impact nearly 30 counties across Northern and Central California and has issued a fire weather watch for vast portions of Northern California. PG&E has informed various cities in Contra Costa County that the utility may proactively turn off power for safety as part of it’s Public Safety Power Shutoff.
Should this shut off occur, street lights could be affected and cause route delays. County Connection’s services will continue to operate, but could experience delays. Contact customer service at 925-676-7500 for updates.
For Paratransit Trips
If this power outage goes into effect, it may affect your Paratransit trips.
· Please expect longer than usual hold times, drivers may not be able to reach dispatch to make same day changes to your trips.
· There may be significant delays to your trips.
· Passengers are encouraged to postpone non-essential trips for a later date.
· You are encouraged to keep your cell phone fully charged at all times.
· Any medical equipment requiring battery or electricity must be fully charged.
· Drivers will not be able to make detours to your trip as a result of power outages.
· Communicate with your dialysis unit or medical doctor on their current schedule
Connection Board of Directors has approved exciting changes to improve the experience
for our passengers.
variety of vehicles ranging from wheelchair accessible vans to minivans. All
vehicles will be easily identified as County Connection LINK vehicles.
and dispatchers will have improved GPS and mapping tools.
will receive enhanced customer service training.
next 90 days, we will be testing and launching a new passenger app that will
provide passengers with access to trip information, such as current vehicle
location and status of pick up, as well as future trips and ride history.
Our call center
agents, who will also be going through enhanced customer service training, will
continue to be of assistance to you by dialing (925) 938-7433. Please check our
website www.countyconnection.com/paratransit for future updates and information as
we launch the new mobile app.
You will still
have the option to book your ride through the call center as you do today.
You may book reservations up to 7 days advance, but no later than 5:00 p.m.
the day before.
If you have any
questions about your rides or service, please call the LINK reservations line
at (925) 938-7433. If you have any questions or concerns about the information
provided on this webpage, please contact us at LINKcomments@countyconnection.com or (925) 680-2098.
Please check this page for future
updates and information.
Over the next
ninety days we will be testing and launching a ride management system for our
trip generating partners/facilities called Facility Transit Manager. Facility
Transit Manager is easily accessed through a web link. This system enables you
to provide increased customer service for our shared customers. Facility team members will be able to view
scheduled rides and track the estimated time of arrival for vehicles
transporting your clients. A County Connection team member will be available to
help with setting up the system at your location and will reach out to you soon
with more information.