Summer Youth Passes Available Now

Once again County Connection will sell 20-Ride bus passes for youth ages 6-18 for just $15. The passes are valid June 10 through Sept. 30, 2017 and can be purchased at various locations throughout the service area. Staff is currently distributing the passes, so call first to make sure the location near you is fully stocked.

The deeply discounted summer pass allows youths to safely get around to all their favorite locations during the summer months. Happy riding!

New Lobby Hours Effective June 1, 2017

Connection’s Administrative Office Will Remain Open During The Lunch Hour

Two years ago County Connection moved the Regional Transit Connection (RTC) function from the paratransit division to the administrative division to provide expanded service to the public. Since County Connection joined the Clipper program there has been a steady increase in the number of people coming to the Concord office to conduct business.

The Board of Directors approved a staff recommendation to keep the administrative office open during the 12:00 – 1:00 PM lunch hour, making it more convenient for patrons to purchase bus passes and Clipper Cards, turn in RTC applications, or retrieve lost and found items.

Effective Wednesday, June 1, 2017 the new lobby hours will be Monday – Friday from 8:00 AM to 5:00 PM.

 

Detour On Rt. 4 This Saturday, 5/20/17

Plaza Drive will be closed to traffic from 9AM to 6PM on Saturday, May 20, 2017 for the annual Animals on Broadway event.

Southbound Direction:

Left BART Service Road

Right N California Service Road

Right N California Blvd.

Left Civic Dr.

Right Locust St.

Left Mt. Diablo Blvd.

Right South Broadway

Northbound Direction:

Start South Broadway

Right Newell Ave

Right Main St.

Left Botelho

Right Locust St.

Right Civic Dr.

Left Main St. to regular route

Our Customer Service Shines

In this day of automation, we’re used to having instant information available at our fingertips. And here at County Connection, we do. Our user friendly website, Bus Tracker bus tracking system, and our free downloadable mobile app mean you can get the information you need, when you need it.

Sometimes, however, you might need a little more personal assistance. That’s where County Connection’s Customer Service Representatives step in. Our information center is staffed with live telephone operators. No phone menus to navigate, no numbers to push. At County Connection you’ll find real live people on the other end of the line. We answer 84% of our calls within :30, so time on hold is minimal.

We’re here to help you. Our information center is open Monday-Friday from 6:30 AM to 6:30 PM, and on Saturdays from 8:00 AM to 4:30 PM.

Automation is great, but nothing beats quality customer service. Give us a call at 676-7500.

 

Detours In Place For May Day March In Concord

The May Day March scheduled to take place between 4:00 – 6:00 PM on May 1 will require detours for Routes 11, 14, 17, 19, 20, and 91X.

Westbound Willow Pass Rd. will be closed between Gateway and Galindo. Westbound Gateway will also be closed between Clayton Rd. and Willow Pass Rd. Eastbound directions will be open. Buses using Detroit Avenue will be delayed.

Route 11:  From Concord Bart:

  • Regular route to Salvio St.
  • Right on Concord Ave.
  • Left on Market St. to regular route

From Pleasant Hill Bart:

  • Regular route to Market St.
  • Continue straight on Market St.
  • Right on Concord Ave.
  • Left on Pacheco St.
  • Right on East St. to regular route.

Route 14: From Concord Bart:

  • Regular route to Oak St.
  • Left on Galindo St
  •  Onto Monument Blvd.
  • Back to regular route

   From Pleasant Hill Bart:

  • Regular route to Monument Blvd.
  • Right on Oak St.
  • Back to regular route

 

Route 17 & 19: Will use regular Monday detour in place (for food trucks in Todos Santos Park).

  • Regular route to Willow Pass Rd.
  • Right on Willow Pass Rd.
  • Left on East
  • Left on Pacheco
  • Right on Grant to regular route

 

Route 20:  From Concord Bart:

  • Regular route to Willow Pass Rd.
  • Right on Willow Pass Rd
  • Left on East St.
  • Left on Salvio St.
  • Right on Concord Ave.
  • Left on Market St
  • Right on Willow Pass Rd.
  • Back to regular route

From DVC:

  • Regular route to Market St.
  • Left on Market St.
  • Right on Concord Ave.
  • Left on Pacheco St.
  • Right on East St.
  • Stay right onto Park St.
  • Left on Grant
  • Onto Oak St.
  • Left on Mt. Diablo
  • Left into Bart

Route 91X:  From Concord Bart:

  • Right on Park St.
  • Left on East St.
  • Left on Salvio St.
  • Right on Concord Ave.
  • Back to regular route

From Diamond Blvd: 

  • Regular route to Willow Pass Rd.
  • Left on Market St.
  • Right on Concord Ave.
  • Left on Pacheco St.
  • Right on East St.
  • Stay right onto Park St.
  • Left on Grant
  • Onto Oak St.
  • Left on Mt. Diablo
  • Left into Bart

Bus Riders Reduce CO2 Emissions

In March County Connection bus riders reduced CO2 emissions by 28,946 pounds EACH WEEKDAY. Way to go!

Using County Connection’s average trip length (one way) of 5 miles, each person who leaves their car at home and uses the bus will reduce CO2 emissions by 4.35 pounds. So, by riding just one day a week you can make a difference.

Real time options such as the on-line trip planner, Bus Tracker  the free transit app, Clipper, and free Wi-Fi on all buses make using the bus more convenient and predictable. Check out these amenities today!

Event At Concord BART May Impact Bus Flow

On Monday, April 17, 2017 BART will host a media event to kick off the beginning of the Concord BART station modernization project. The event will take place at 10:00 AM and last approximately one hour. Speakers will be staged near the construction sign across from the bus island.

While no significant impact to bus service is expected, buses may be re-directed, depending on the number of people in attendance. County Connection staff will be on hand to assist bus operators and passengers.