CONCORD, CA – East Bay bus transit operators County Connection, LAVTA (Wheels), Tri Delta Transit, and WestCAT applaud California lawmakers for approving the Connect Bay Area Act, Senate Bill 63 (SB 63). The bill paves the way for a regional funding measure that could stabilize transit service for millions of Bay Area riders, including thousands who depend daily on the Tri-Valley and Contra Costa County’s bus systems.
SB 63 authorizes a Public Transit Revenue Measure to be placed on the November 2026 ballot if sufficient voter signatures are collected. The measure would establish a half-cent sales tax in Alameda, Contra Costa, Santa Clara, and San Mateo counties, and a one-cent sales tax in San Francisco, creating a sustainable funding stream to preserve and expand essential transit service.
“This is a turning point for East Bay bus operators,” said Bill Churchill, General Manager of County Connection. “For too long, bus operators like ours have stretched every dollar just to maintain basic service. SB 63 has the potential to provide stable, long-term funding that allows us to maintain essential services and respond to new demands. With this support, we can better serve our riders, reduce congestion, and meet climate goals.”
For smaller transit agencies, SB 63 could mean the difference between cutting essential services and building a system that meets the needs of a changing region.
“SB 63 gives our communities a chance to secure reliable funding that ensures students can get to school, seniors can access essential services, and workers can depend on us to reach their jobs,” said Christy Wegener, Executive Director of the Livermore Amador Valley Transit Authority, provider of Wheels services. “It’s about protecting the everyday trips that keep the Tri-Valley moving.”
Without new revenue, many East Bay operators would face difficult decisions about reducing service – cuts that would hit transit-dependent riders the hardest.
“The mobility needs of Contra Costa County’s most vulnerable populations depend on frequent, safe and reliable bus service,” said Rashidi Barnes, CEO of Tri Delta Transit. “SB 63 is a vital step toward ensuring we can provide equitable, safe, and consistent transportation in Eastern Contra Costa—where transit is essential to both economic mobility and quality of life. This bill brings real hope to the people we serve.”
“WestCAT plays a unique role in connecting riders in Western Contra Costa to the broader Bay Area,” said Rob Thompson, General Manager of WestCAT. “Sustainable funding from SB 63 means we can protect these lifeline services, expand where demand is growing, and invest in cleaner, greener buses. It’s a smart investment in equity, the economy, and the environment.”
The Tri-Valley and Contra Costa transit partners extend appreciation to Senators Scott Wiener and Jesse Arreguin for authoring the legislation, Governor Gavin Newsom for his leadership, and the region’s legislative delegation for continued support of transit riders.
Did you know September is Transit Month in the Bay Area?
It’s the perfect time to leave the car behind and explore the many events happening across central Contra Costa—all easily reached with County Connection! Catch Off the Grid food truck nights in Pleasant Hill, enjoy live music at Concord’s Music & Market Concert Series, celebrate at Walnut Creek’s 25th Annual Joybound Pet Festival, or raise a stein at Side Gate Brewery’s Oktoberfest in Concord.
From food and wine festivals to free concerts in the park, County Connection gets you there while supporting sustainable travel. Join us in celebrating transit and all the things that make our region special! See below for a list of events happening around you this month.
Or, if you’d like to expand your horizons and connect to the broader Bay Area, see all the things happening this month in celebration of public transit! > More
Contra Costa Events Happening in September
September 4 | 5-9pm 🍔Off The Grid, City Hall Park, 138 Trelany Road, Pleasant Hill 🚍Bus Service: County Connection Routes 9, 16, 18 Treat yourself to Off the Grid Food Truck Nights in Pleasant Hill! Enjoy live music, games, lawn activities, great food and drinks, and partnerships with local organizations to support community causes—so grab your friends and family for a fun, laid-back evening! > More
September 4 | 6:30-8pm 🎵Concord Music & Market Concert Series, Todos Santos Plaza, 2175 Willow Pass Rd, Concord 🚍Bus Service: County Connection Route 11(Look for County Connection staff for giveaways at the Concord Preparedness Fair!) On Thursday nights at Todos Santos Plaza, enjoy the Farmers’ Market (4pm) followed by free concerts, featuring a great lineup of Bay Area musicians playing salsa, jazz, zydeco, blues, rock, Motown, pop, and more. Musical guests include Native Elements. > More
September 5 | 5-9pm 🍔Night Market, Chilpancingo Park, 200 Golf Club Rd, Pleasant Hill 🚍Bus Service: County Connection Routes 9, 20 Join us for Night Market, every 1st & 3rd Friday (through Nov 7th) in Pleasant Hill. Featuring 50+vendors, food, beverage and live Asia, Hawaiian and Pacific Islander cultural performances. Free event and parking. > More
September 6 | 1:30-6pm 🌴Bunco Luau, 1875 Arnold Drive, Martinez 🚍Bus Service: County Connection Route 316 Get ready to be part of something extraordinary at Soroptimist International of Martinez’s fundraising event. Proceeds from ticket sales go to providing women and girls with access to the education and training they need to achieve economic empowerment.> More
September 6 | 4-6pm 🎵Danville Summer Music, Prospect Park Plaza, 396 Hartz Ave, Danville 🚍Bus Service: County Connection Route 321 Bring a blanket, a picnic, and the whole family down to Oak Hill Park for an evening of music, dancing and socializing. This evening features musical guest, James Patrick Regan. > More
September 11 | 5-8pm 🍔Food Truck Night Thursday, Orinda Community Center, 28 Orinda Way, Orinda 🚍Bus Service: County Connection Route 6 (walk from Orinda BART) Take the night off from cooking and enjoy rotating food trucks, desserts, beer and wine, and free every-other-week concerts in Orinda’s family- and dog-friendly park, featuring favorites like Cousins Maine Lobster, Golden Gate Gyro, Rosie’s Mexican Food, More Life Ice Desserts, and the Guzzler bar on wheels. This evening features musical guest, Last Ones Picked. > More
September 11 | 5-9pm 🍔Off The Grid, City Hall Park, 138 Trelany Road, Pleasant Hill 🚍Bus Service: County Connection Route 9, 16, 18 Treat yourself to Off the Grid Food Truck Nights in Pleasant Hill! Enjoy live music, games, lawn activities, great food and drinks, and partnerships with local organizations to support community causes—so grab your friends and family for a fun, laid-back evening! > More
September 11 | 6:30-8pm 🎵Concord Music & Market Concert Series, Todos Santos Plaza, 2175 Willow Pass Rd, Concord 🚍Bus Service: County Connection Route 11 On Thursday nights at Todos Santos Plaza, enjoy the Farmers’ Market (4pm) followed by free concerts, featuring a great lineup of Bay Area musicians playing salsa, jazz, zydeco, blues, rock, Motown, pop, and more. Musical guests include Strange Days. > More
September 13 | 5:30-10pm 🍸Martini Shake Off, 525 Henrietta, Martinez 🚍Bus Service: County Connection Route 316(service till about 8pm) Don’t miss out on this Elegant sell out event and join us in celebrating Martinez as the birthplace of the Martini! > More
September 14 | 11am-4pm 🐶Joybound Around Town and Broadway, 1275 Broadway Plaza, Walnut Creek 🚍Bus Service: County Connection Route 4, 321 Joybound’s 25th Annual Pet Festival brings together thousands of animal lovers for a fun-filled day of parades, contests, live music, and family activities—all while raising funds to support pet rescue, adoption, veterinary care, and service dog programs. > More
September 18 | 6:30-8pm 🎵Concord Music & Market Concert Series, Todos Santos Plaza, 2175 Willow Pass Rd, Concord 🚍Bus Service: County Connection Route 11 On Thursday nights at Todos Santos Plaza, enjoy the Farmers’ Market (4pm) followed by free concerts, featuring a great lineup of Bay Area musicians playing salsa, jazz, zydeco, blues, rock, Motown, pop, and more. Musical guests include Annie Sampson. > More
September 18 | 7-9pm 🎵Pleasant Hill Summer Concert Series, Downtown Plaza, 60 Crescent Dr, Pleasant Hill 🚍Bus Service: County Connection Route 9, 16, 18 Downtown Pleasant Hill offers great shopping and dining experience in an outdoor setting. Enjoy some great summer entertainment this summer, in downtown Pleasant Hill. Musical guests include Foreverland (Michael Jackson tribute band). > More
September 19 | 5-9pm 🍺Side Gate Brewery Oktoberfest, 1822 Grant Street, Concord 🚍Bus Service: County Connection Route 11 Celebrate Oktoberfest 2025 at Side Gate Brewery with exclusive German-style beers, delicious food, live music, a stein-holding contest, local craft vendors, and a $25 presale ticket that includes a stein, first pour, and a take-home can of Oktoberfence. > More
September 20 | 10am-7pm & September 21 | 10am-6pm 🍷Lafayette Art & Wine Festival, La Fiesta Square, Lafayette 🚍Bus Service: County Connection Route 6 Join us at the Lafayette Art & Wine Festival and stroll among the booths of art and handmade crafts, while enjoying foods from our local restaurants, as well as quality wines and microbrews. > More
September 25 | 5-9pm 🍔Off The Grid, City Hall Park, 138 Trelany Road, Pleasant Hill 🚍Bus Service: County Connection Route 9, 16, 18 Treat yourself to Off the Grid Food Truck Nights in Pleasant Hill! Enjoy live music, games, lawn activities, great food and drinks, and partnerships with local organizations to support community causes—so grab your friends and family for a fun, laid-back evening! > More
September 25 | 6:30-8pm 🎵Concord Music & Market Concert Series, Todos Santos Plaza, 2175 Willow Pass Rd, Concord 🚍Bus Service: County Connection Route 11 On Thursday nights at Todos Santos Plaza, enjoy the Farmers’ Market (4pm) followed by free concerts, featuring a great lineup of Bay Area musicians playing salsa, jazz, zydeco, blues, rock, Motown, pop, and more. Musical guests include The Purple Ones . > More
September 27 | 11am-3pm 🍷Pear and Wine Festival, Moraga Commons Park, Moraga 🚍Bus Service: County Connection Route 6 Enjoy an afternoon at Moraga Commons Park with family and friends, featuring pear pies, pear salad, specialty pear drinks, Lamorinda AVA wine, live music, community organizations, Moraga history, and local businesses. > More
Transit Month has a Rider Contest, which is a leaderboard for anyone looking to get more out of their transit experience. It’s easy. Sign up. Log any transit ride within the Bay Area…and win prizes! You may even win a County Connection beanie (as modeled by our stylish staff). It’s free to participate in the Rider Contest. > Check it out!
WHY ARE THERE CHANGES IN SERVICE? County Connection is making time adjustments to some of our routes to better align with neighboring transit agency schedules and improve on time performance. The updated schedules are intended to provide a more seamless transit experience across agencies. If you have questions, contact Customer Service 925-676-7500.
¿POR QUÉ HAY CAMBIOS EN EL SERVICIO? County Connection está haciendo ajustes de tiempo en algunas de nuestras rutas para alinearse mejor con los horarios de las agencias de transporte vecinas y mejorar la puntualidad. Los horarios actualizados están destinados a proporcionar una experiencia de tránsito más fluida entre las agencias. Si tiene preguntas, comuníquese con Servicio al Cliente al 925-676-7500.
CONCORD, CA – Four East Bay transit agencies—County Connection, Tri Delta Transit, WestCAT, and Wheels—are working to bring more young riders to public transit with their free youth promotions going on throughout the summer. From June 1 through July 31, youth aged 18 and under can ride for free on County Connection, Tri Delta Transit, and WestCAT, while Wheels offers its Summer Youth Ride Free for a second year with the promotion through August 31.
This collaborative initiative aims to increase transit use by making public transportation more accessible, especially for youth navigating summer social and work options.
“For Tri Delta Transit, this pilot lowers barriers and connects youth to summer jobs and programs—on our system and beyond,” said Rashidi Barnes, CEO of Tri Delta Transit. “There’s a whole world in California accessible by transit.”
In addition to increasing mobility, the pilot gives agencies a chance to better understand youth travel behavior. Ridership data is collected as youth board, and some agencies may have opt-in surveys, helping to provide a picture of the youth demographic and their travel habits, informing future planning and service decisions.
“It’s essential to build a new generation of riders,” said Rob Thompson, General Manager of WestCAT. “Youth can explore local systems and connect to others—like AC Transit, BART, and even ride our Lynx express to San Francisco, for free.”
“Wheels’ Summer Youth Ride Free program was a hit last year,” added Christy Wegener, Executive Director of LAVTA. “Now, with our neighboring agencies on board, we’re expanding that reach—helping youth connect in person and travel to jobs, getting them off their screens and out into their communities.”
This unified effort comes at a critical time—following a reallocation of funding and the recent discontinuation of the Summer Youth Pass. In its absence, these fare-free programs fill an essential gap, supporting not only youth mobility but also helping families who rely on public transportation during the summer months when school is out.
“The Youth Ride Free initiative helps us rethink how to serve young riders,” said County Connection General Manager Bill Churchill. “We’re excited about the data we collect–and even our new Youth Ride Free leaderboard–will inform future youth-focused programs.”
At the end of summer, Contra Costa and Tri-Valley youth can continue their transit journeys by utilizing a Youth Clipper pass which offers discounted fares across all Bay Area transit.
For more information about each agency’s free youth ride programs:
Notice of Public Hearing – Thursday, June 19, 2025, 9:00 am
The Central Contra Costa Transit Authority (County Connection) will hold a public hearing to receive public comment on the following proposed changes to Clipper fares:
Continuation of the 50% discount for single-ride fare for Clipper START riders
Continuation of the 50% discount for single-ride fare for Youth Clipper riders
Clipper START & Youth Clipper Discounts
County Connection’s Clipper START and Youth Clipper fare discounts began as a pilot program in January 2021. The Clipper START program offers a 50% discount on single-ride Clipper fares for eligible low-income adults. To provide a similar benefit for younger riders, County Connection implemented a parallel 50% discount for those using a Youth Clipper card (ages 6-18), as Clipper START is limited to adults over 18.
The Metropolitan Transportation Commission (MTC), which partially subsidizes Clipper START, proposes making the program permanent after the pilot concludes on June 30, 2025. County Connection, therefore, recommends continuing the 50% single-ride fare discount for Clipper START riders, contingent on continued funding from MTC or similar sources. Additionally, to ensure youth continue to benefit, County Connection propose maintaining the parallel 50% discount for youth riders (ages 6-18) using a Youth Clipper car
How to Comment
Comments can be submitted in writing via mail, email, or online, or at the scheduled public hearing. Written comments must be received by June 11, 2025.
Add a comment on this post (see bottom of page)
Mail your comment in writing to: Director of Planning & Marketing 2477 Arnold Industrial Way Concord, CA 94520
By phone: 408-638-0968 (Meeting ID: 853 9913 3311)
NOTE: It is anticipated that the Board of Directors will take action on the proposed fare program at their regular meeting scheduled for June 19, 2025 following the public hearing.
Service suspended for summer. Service will resume in August.
WHY ARE THERE CHANGES IN SERVICE? County Connection is making time adjustments to some of our routes to better align with neighboring transit agency schedules and improve on time performance. The updated schedules are intended to provide a more seamless transit experience across agencies. If you have questions, contact Customer Service 925-676-7500.
¿POR QUÉ HAY CAMBIOS EN EL SERVICIO? County Connection está haciendo ajustes de tiempo en algunas de nuestras rutas para alinearse mejor con los horarios de las agencias de transporte vecinas y mejorar la puntualidad. Los horarios actualizados están destinados a proporcionar una experiencia de tránsito más fluida entre las agencias. Si tiene preguntas, comuníquese con Servicio al Cliente al 925-676-7500.
Regional summer travel just got a whole lot better for area youth! County Connection is thrilled to announce the launch of the Youth Ride Free pilot program, which will offer fare-free rides on all County Connection bus routes for youth up to 18 years of age, starting June 1 through July 31. Young riders can simply board without the need for an application or special pass, making access to public transit easier than ever.
The Youth Ride Free program is designed to familiarize young riders with public transit and promote regular bus use, while also allowing County Connection to learn more about where its youth riders want to go. By eliminating fares and an application process, County Connection is removing obstacles that have historically prevented youth from fully utilizing public transportation.
“Our goal is to create life-long transit users, either on our system or elsewhere,” says Kevin Wilk, Board Chair of County Connection. “Encouraging and understanding youth travel behavior are key to this pilot. While previous efforts to lower youth fares have shown some positive results, we need to gain a clearer picture of travel habits–especially among those who may hesitate to fill out an application, by reducing barriers to youths riding public transit.”
Neighboring transit agencies implementing similar programs experienced substantial increases in youth ridership (ranging from 15% to 154%) during the summer of 2024.Transitioning to a fare-free system not only encourages more trips from low-income riders but also enhances bus service efficiency and reduces costs associated with fare collection.
During the summer months, this free transit initiative is also expected to greatly enhance mobility for young people, allowing them to access vital resources such as libraries, parks, shopping centers, and summer job opportunities. Additionally, the program aims to reduce social isolation, foster greater transit literacy, and promote increased physical activity among youth.
Previous programs like the Summer Youth Pass (which has been discontinued) and Pass2Class have facilitated youth access to public transit; however, ridership trends have not shown significant growth in the years since COVID. The Youth Ride Free program aims to change that dynamic.
“With this pilot, we recognize the need to adapt to the changing demands of our young riders,” Bill Churchill, General Manager of County Connection. “This initiative encourages us to think creatively about how we can meet their travel habits by incentivizing changes in travel behavior. Regardless of the pilot’s outcome, the data we’re able to collect will help inform future programs.”
In addition to tracking youth ridership, County Connection plans to collect passenger feedback through opt-in surveys, providing young riders with a platform to share their experience. However, providing free transit does come with financial implications. For County Connection, funding this pilot as a research initiative will inform future planning efforts and help determine the feasibility of sustaining a youth transit program in the long term.
At the conclusion of the Youth Ride Free pilot in July, area youth will have the opportunity to register for Pass2Class, a program offered by 511 Contra Costa that requires an application and offers two months of free transit on County Connection buses. Following the pilot, County Connection staff will share data and insights with partnering agencies to ensure alignment and collaboration in future initiatives aimed at engaging our youth riders.
You may be familiar with the Oscars and Grammys, but the AdWheel Award is a lesser-known accolade celebrated in the public transit marketing sphere. The AdWheel is a coveted recognition by the American Public Transportation Association (APTA)–and County Connection is a 2025 recipient. Woot!
The AdWheel Awards are presented annually at the APTA Marketing, Communications, & Customer Experience Workshop, which takes place at various locations across the nation. The awards recognize excellence in three main categories:
Best Marketing and Communications on Workforce Development
Best Marketing and Communications to Increase Ridership or Sales
Best Marketing and Communications Educational Initiative
Each category features five subcategories based on platform or marketing format, including print media, electronic media, special events, social media, and comprehensive campaigns. Agencies must submit applications and, when applicable, samples of their campaigns, months in advance to be considered for an award.
This year, County Connection won the AdWheel Award for Best Marketing and Communications on Workforce Development (Social Media) for our March 2024 campaign in honor of Transit Operator & Worker Appreciation Day. This annual event recognizes the contributions of those who not only drive our buses, but keep them clean and operational, providing essential service to our community.
About our 2024 Campaign
For our 2024 campaign, County Connection’s marketing team invited passengers to submit messages of appreciation for our transit workers through an online form. We received nearly 100 submissions, which staff used to create a graphic template that included the sender’s first name, age, and city alongside their message. We also highlighted our transit workforce by preparing posts featuring photos of three County Connection staff members representing our operators, maintenance team, and customer service team. Transit Operator & Worker Appreciation Day took place on March 18, 2024 (and every March 18), and the graphics from our award-winning campaign were shared throughout the day on social media.
County Connection is proud to receive this recognition and aims to show our workforce how much they are valued, particularly as the public transit industry seeks to fill vacant positions. (BTW, we’re hiring!)
Submit a message for our Appreciation 2025 campaign
We’re repeating our efforts again this year and putting out a call for messages that we can share with our transit workforce. This year, you may submit a message (such as “Thanks for greeting me each morning”), or include a photo or video, and even haikus are welcome from those feeling poetic for transit workers! We will select as many submissions as possible to share (and tag if you wish) on our social media pages.
Maybe this ain’t your first Roadeo (yes, that’s how it’s spelled). But if it is, buckle up: in public bus circles, the International Bus Roadeo, run by the American Public Transportation Association (APTA) is the ultimate test of skill. A Roadeo is a bus-handling competition held annually, challenging public bus agencies to pit their top operators against an obstacle course of hard turns, quick stops, and serpentines—all timed, of course. For most operators, however, it is just another day at the office.
Roadeo judge looking on as County Connection bus negotiates the Rear Duels Clearance, Problem 1. (County Connection/Andy Smith)
To qualify for the International Bus Roadeo, held this year in Austin, TX, agencies must first hold their own competitions, adhering to the same judging criteria, and course problems. County Connection hosts its competition in late Winter/early Spring, inviting any staff with a Class B driver’s license to participate. But only an APTA-qualified* operator winner can advance to the international stage.
Like County Connection, many agencies turn their local competitions into mini-industry-only events, inviting partner agencies for judging, food trucks, and even a bounce house for the kids—all fostering a spirit of camaraderie and friendly rivalry. And yes, there is a good chance for everyone to ride through a bus wash while singing “The Wheels on the Bus”—pure joy for both kids and kids-at-heart!
On the international stage, local competition winners face off against other top operators from around the country for the top prize. The operator with the highest score receives a trophy, Champion Ring, and $1,000. In addition to navigating the obstacle course, participants are evaluated on personal appearance and complete a pre-trip inspection of the bus—a true test of expertise.
While a simple left or right turn may seem easy, bus drivers navigate these 13-ton, 30–40-foot long vehicles daily, maneuvering through bustling freeways and narrow streets. Add in unexpected challenges like accidents or animals darting across the road, and the demands become clear. Bus operators possess skills often overlooked, or at least not easily noticed. With each trip, they must balance precision, quick thinking, stellar customer service, and a high level of professionalism. It’s no wonder so many agencies strive for excellence at the APTA International Bus Roadeo, displaying the remarkable skill set required to sit behind the wheel of a bus.
County Connection operator finishing the final obstacle, the judgement stop. (County Connection/Ryan Jones)
In a time when County Connection and the public transit industry grapple with financial sustainability, recover ridership lost during the pandemic, and strive to fill numerous vacant operator positions, the Roadeo represents more than just a contest. It’s a point of pride for agencies; a reminder that while competition can be fierce, it’s the everyday dedication of operators that truly keeps our communities moving safely.
For over 25 years, County Connection has proudly sent over 10 operators to compete nationally, many of whom competed more than once. The agency also has the top female driver, who in 2010 ranked in at #4 nationally, and is still the top-scoring female competitor.
So, as drivers tackle the Roadeo gauntlet, both on small and big stages, they also reflect the real-life obstacles they face daily—because in the world of bus driving, every day can feel like a Roadeo.
*To be APTA-qualified, operators must not have had any accidents, suspensions, or attendance warnings in the year prior to competing.
We hear you: you want your buses to arrive on time! At County Connection, we recognize the critical importance of on-time performance and providing a service you can count on, and we want that, too!
In 2023, we conducted a passenger survey, something we do every three years, with results that guide our decisions on any service changes and route planning. 10% of riders we spoke to said they would ride County Connection more if our service was more reliable. And a sizable portion of people we surveyed (19%) rated our current reliability as fair or poor. These findings were enlightening, though not entirely surprising.
We are committed to providing excellent service to our passengers, but face many challenges, including ever-increasing traffic congestion and a nationwide driver shortage. (There’s plenty of buses, but not enough people to drive them.) Driver shortages have impacted our ability to run all service lines effectively, however, we are actively recruiting new drivers to address this issue, too! (Psst…we’re hiring!)
In response to the survey, our Planning team has been looking into ways to improve service reliability and the overall passenger experience. Last fall, we started using new data-driven software intended to improve service by continually tracking real-time bus location, and schedule adherence. This technology allows us to compare the actual running time of our buses as they travel down their routes against our published timetables. We are putting ourselves to the test by asking: are we delivering on our promises? By identifying differences between what we’ve scheduled and how our buses run, we can make informed changes to improve service reliability.
What does improved on-time performance look like?
We recently made some changes to our schedules to make them more accurate and adjusted some routes to help our buses flow better with traffic or, when possible, avoid congestion altogether.
These changes were made to 24 routes, including weekday local, weekend, school, and express routes, and we’ve observed promising results (as shown in Table 1, below). Since these changes, 82% of our buses on these 24 routes are operating on-time. Across all 51 of our routes systemwide, 81% of our buses are on-time.
Table 1: On-time performance, measuring before Spring 2024 and after recent service changes (Current).
SERVICE
Spring 2024
Current
Change
Local
78%
82%
+ 4%
Weekend
74%
82%
+ 8%
Express
76%
82%
+ 6%
School
64%
80%
+ 16%
AVERAGE
77%
82%
+ 5%
In Table 1, the column Spring 2024, shows percentages when our buses were scheduled to arrive at timepoints and the percentage of time they were actually arriving on schedule. The column Current, shows how, after changes in service, on-time performance shifted and buses were arriving on schedule an average of +5% of the time. (For all you math brains out there, average on-time performance percentages are calculated based on the actual number of on-time arrivals across all routes where service changes were made, giving more weight to routes with a greater number of trips, rather than just averaging the percentages for each service type.)
Predictive tools at your fingertips
For passengers who want to stay informed about their bus’s arrival times, the Transit app and the route pages on our website include live feed maps showing the current location of the buses on your route, in addition to our published schedules (see below).
A new start in bus stop improvements
Additionally, we’re working to make system-wide improvements to our bus stops. As part of this initiative, we plan to install 28 new monitors that display real-time bus arrival times that are updated every 10 seconds. These displays will be housed in vandal-resistant cases and will include ADA-compliant text-to-speech features.
The short-term goal is to install a real-time bus arrival display at the busiest bus stop in each city within the County Connection service area, if the stop has at least 10 passenger boardings per day (excluding BART stations and transit centers, which will see new signage as part of the Metropolitan Transportation Commission’s Regional Mapping & Wayfinding Project coming in the next year). The remaining 18 displays will be installed at our other busiest stops, ensuring better coverage along various routes.
At County Connection, we are committed to continually enhancing our service and your experience. Thank you for your feedback, patience, and support as we make strides toward improving on-time performance and overall satisfaction.