County Connection Bus Ambassadors Lend A Hand – County Connection

County Connection Bus Ambassadors Lend A Hand

Have you or someone you know thought about leaving the car home just one day a week, but have questions about how to navigate the public bus system? If so, a County Connection bus ambassador may be just the person to get you on your way.

County Connection bus ambassadors are transit users – they ride buses to BART, work, shopping, and to medical and personal appointments. “Learning how to use the buses at first can be very intimidating,” said Denise DeRamo. “For some people, just looking at the schedule is enough to send them in search of their car keys, and that’s where we can help. Ambassadors provide one-on-one peer travel training”.

County Connection staff will match individuals with one of our ambassadors for more personalized training. The ambassador will not only help individuals plan a trip, they’ll arrange to meet and make the trip with them. “Having someone along on a first trip puts people at ease, and once they see how easy it can be, their comfort level rises”.

County Connection ambassadors do more than travel with new bus riders. They can often be spotted at main transportation hubs like BART stations, assisting people who aren’t sure where to go next. When performing their community service, they’ll be visible in a bright yellow vest and have a photo ID displayed.  “If I see someone come through the BART gate and immediately start looking around like ‘what now’, I don’t hesitate to go up and introduce myself as a bus ambassador and ask if they need help,” says Wanda Peets. “A lot of the bus operators know me, and point me out to passengers either on the bus or at the stations. It makes me feel good to be doing something useful – for something I feel strongly about.”

Two of the current ambassadors speak both English and Spanish. If you’d like more information or to schedule a training session with one of County Connection’s bus ambassadors, please call County Connection at 676-1976 ext 2066 or 2067.

17 thoughts on “County Connection Bus Ambassadors Lend A Hand

  • For better or worse, on all Routes at all times, the Operators are County Connection’s bus ambassadors.

  • How do I get from 3285 Helen Lane in Lafayette to Lennon Lane in Walnut Creek. I live right across from the Lafayette Community Center located on St. Mary’s Road.

    Also, how do I get to the W.C. DMV from St. Mary’s Road? Does the bus still stop at the Community Center like it used to do?

    • Unfortunately the bus no longer stops at the Community Center. The Route 6 only runs on St. Mary’s Rd from the college out to Moraga Rd. If you can be dropped at St. Mary’s, the Rt. 6 will go to the either the Lafayette or Orinda BART. From Lafayette BART you can either transfer to the Rt. 25 going to WC BART, or take the train.

      From WC BART, the Rt. 1 goes to Lennon Lane, and the Rt 5. goes to DMV.

  • Is there a bus that runs from Tasajara (near Blackhawk Plaza) to down-town Danville, or even Walnut Creek? Basically, I am wondering if there a bus that picks up out at Tasajara near Blackhawk Plaza.
    Please advise.

    • I’m sorry to say there isn’t any service that goes as far as Blackhawk. The closest regular bus service stops at the Danville Park n Ride. From there buses go between Walnut Creek and San Ramon.

  • How do I get from the Green Valley Shopping Center in Danville to the DVC campus in San Ramon?

    • The Route 7 travels between WC and PH BART stations going both directions. It goes down Geary as far as Buena Vista. But it does run on a more limited schedule -mainly during commute hours.

  • How do I get from Walnut Creek BART to 500 St. Mary’s Road Lafayette?
    From Walnut creek bart I can travel to Lafayette bart, is there any bus after that to go to 500 St. Mary’s Road or atleast to some near location and then I could little walk.

    • The buses no longer travel along Saint Mary’s Road. This service was removed a couple years ago due to little use of the service. Currently there is one bus trip in the afternoon between Lafayette BART and St. Mary’s College via St. Mary’s Rd. primarily to get students home from school. This is the Rt. 626 and it only operates on school days. There is a stop at the community center.

      The only other option the Rt. 6, and the nearest stop is at St. Mary’s college.

  • buenas tardes, hace un mes vivo aqui en lafayette, mas exactamente por la St mary’s Rd y cattle chute, no tengo carro y quiero saber q horario manejan los sabados y domingos, para poder llegar al bart, desde q hora y hasta q hora trabajan esos dias y q debo hacer? les agradezco su pronta respuesta

    • Para su respueta, la ruta 6 corre entre hora y media y dos horas y media sobre la St. Mary’s rd.

      Parra abtener asistencia en Espanol favor de marcar el (925) 676-7500.

      Gracia por contactar nuestro servicio de atencion al cliente.

  • How can I sign up to be the bus ambassador. Do I need to fill out an application to be the bus ammbassador.

    • If you’re thinking of the Bus Ambassador volunteer program, we do not have a training class scheduled at the time, but I will keep you name and email on file to notify you if we start one up. If you thinking about the Passanger of the month program where you’d be eligible to win a free monthly pass, you just need to email me your story. Tell me how you use the system, what you like about it, and any good stories you’d like to share. Have a good weekend.

  • Is there a direct bus from the south end if WC or from downtown WC to Saint Mary’s College?

    • Unfortunately not. Rt. 6 from Lafayette or Orinda go directly to the college. From WC BART you can either take the train to Lafayette then transfer to the Rt. 6 (get a BART transfer) or you can take Rt. 25 from WC to Lafayette (again, get a bus transfer) and transfer to the 6.

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