Frequently Asked Questions

What is the ADA?

The ADA is the Americans with Disabilities Act, a civil rights law passed in 1990 that guarantees Americans with disabilities full and equal access to services and accommodations.

As a senior. Am I automatically eligible for LINK service?

No. Eligibility for service is based on an individual’s inability to use regular bus service due to a disability or health condition.

What must I do to be able to use LINK service?

Call 680-2066 or 680-2067 to obtain an ADA application or you can downloadthe application from our website (www.countyconnection.com). Complete and submit the application and you will be notified if you qualify for the service.

Once I am determined eligible for the service, am I eligible for life?

No. Eligibility is granted for a maximum of three years. You will be notified 3 months before your eligibility expires so you have plenty of time to renew.

Sometimes the driver picks up or drops off other riders before he drops me off. Why doesn’t he just bring me to my destination?

Paratransit is a shared ride system. In order to provide as many trips as possible, trips are scheduled in the most efficient manner possible.

Sometimes I see another van with only one person on it at the same destination I am traveling to. Why weren’t both passengers placed on the same vehicle?

Scheduling trips is a complicated process. Due to differing pick up or drop off locations/times, it is not always possible to take riders to the same location on the same vehicle.

Are discounted fares available for LINK service?

No. Paratransit service is expensive to provide. The $4.00 fare covers only a small portion of the actual cost.

Why is some service available only within 3/4 of a mile of regular bus service?

County Connection LINK follows the guidelines of the Americans with Disabilities Act (ADA). According to the ADA, service must be provided within 3/4 of a mile of fixed-route bus service. At most times, County Connection LINK provides service to eligible persons for trips within 1-1/2 miles of the fixed-route service.

I live on a hill where there is no bus service. Because of this, am I eligible for County Connection LINK?

Eligibility is based on an inability to use fixed-route bus service. If you have a disability or a health related condition that would prevent you from using the bus even if it were in your area, then you may be eligible for the service. You would need to complete an application for ADA paratransit service stating the health condition that prevents you from using regular bus service. However, your trip must begin and end within 1-1/2 miles of a bus route.

Is there a lost and found service?

Yes. However, riders, their attendants and companions, are responsible for keeping track of their personal possessions while traveling on County Connection LINK. If you discover that you have left something on a vehicle, call 938-7433 to report it. If the item is found, you will be contacted and told where the item is being stored. You will have up to 30 days to retrieve it before it is donated to charity. If you take County Connection LINK to pick up the item, you will be charged the regular fare.