Clipper In the East Bay
County Connection riders are encouraged to take advantage of the many benefits of the all-in-one transit fare payment card making local and daily commute riding more convenient, and more secure than using cash. Riders using Clipper can also save money.
County Connection Products Available On Clipper
Clipper on County Connection means riders can stop carrying multiple forms of payment; instead store it on a Clipper card.
Day Pass/ Day Pass Accumulator
The Day Pass recognizes and deducts regular and express bus fares, and discounted transfer fares from your stored cash value. For single-ride fares, Clipper cards can also save riders more money because riders can earn a single Day Pass for unlimited rides on most County Connection, Tri Delta Transit, WestCAT and Wheels routes. Once $3.75 in fares in a day ($l.75 for senior and RTC customers) on any combination of the participating transit services, rides are free of charge for the rest of that day. Free rides and fares paid on WestCAT Lynx Transbay service do not apply toward a Day Pass.
- 31-Day East Bay Value Pass – Local – $60
- 31-Day East Bay Value Pass – Express – $70East Bay Value Passes are accepted on County Connection, Tri Delta Transit, Wheels, and WestCAT (except LYNX) buses. When purchased on your Clipper card the Value Pass is valid for a rolling 31 days, rather than a set calendar month, like County Connection Regular Monthly East Bay Passes. The 31-day period begins when the card is first tagged.
If you currently use a combination of Regular and Express Route buses and wish to load an East Bay Value Pass on your Clipper card you can either:
- Purchase the East Bay Value Pass – Local for $60 and maintain a stored cash value on the card that can be used for paying the $.25 upgrade charge when using an Express bus (and any other E-cash transit transactions).
- Purchase the East Bay Value Pass – Express for $70
Purchasing a Clipper Card and Automatically Adding Value
You can get a Clipper card and add value* at:
- Walgreens, Whole Foods, and other select retailers
- Participating transit agency ticket offices
- Online at clippercard.com
- Call Clipper at 877-878-8883
*Senior Clipper cards are not available at most retailers.
When adding value to Clipper, choose the combination of passes, tickets or cash that is needed. Value added in person at a Clipper Add Value machine or participating retail store, or transit ticket office is available instantly, while it may take up to 3-5 days for value added online or over the phone to become available. Clipper automatically figures out the cost of your ride, including all discounts and transfers.
Timing for Adding Value
Autoload is the fastest and easiest way to ensure there is always value on a Clipper card. Clipper cards can be linked to a credit card or bank account, and whenever the cash balance falls below $10 or a pass expires, the pre-set value will be automatically added to Clipper.
Using Your Clipper Card
Clipper automatically figures out the cost of your ride, including all discounts and transfers.
- Make sure you have a valid pass or a minimum balance of $1.75 (75 cents on a Senior or RTC Clipper card) before you board
- When boarding the bus, locate the Clipper card reader just inside the front doors
- Hold your card flat against the Clipper logo on the reader
- Wait for the beep and green light – then continue to your seat
When NOT to TAG Clipper:
- Employees of businesses with contract agreements with County Connection that allow free rides should NOT tag Clipper, but simply show their approved identification.
- Saint Mary’s and JFK University students should NOT tag Clipper during school sessions.
- Senior and RTC riders taking advantage of the free mid-day period between 10:00 AM and 2:00 PM should NOT tag Clipper cards. Because it is a County Connection only program, free mid-day fares are not programmed into the regional Clipper system. Simply show the driver your Senior or RTC Clipper card.
- For any route that is FREE (Routes 4, 5 and 7), riders should NOT tag Clipper.
- If using a paper transfer, do NOT tag Clipper.
Bus and BART Transfers
- The Clipper card will recognize one free bus-to-bus transfer within a 2-hour time period.
- The Clipper card will recognize and honor free transfers between County Connection, Tri Delta Transit, Wheels and WestCAT at shared transit stops.
- BART transfer fares will be recognized and deducted accordingly ($1.00 for adult & youth riders and $.50 for senior/RTC riders) from the cards stored cash value, or no deduction for 31-day Value Pass users.
- If your trip requires two bus transfers, please ask the operator for a paper transfer. When using the paper transfer on the 2nd transfer DO NOT tag your Clipper card – simply give the operator the paper transfer.
- Current County Connection policy provides a 3-hour time window for weekend transfers. The Clipper system will only recognize a 2-hour window. If you need the full 3-hour transfer, please ask the drive for a paper transfer. DO NOT tag your Clipper card when using the paper transfer.
More About Clipper
For more information about Clipper or to set up an online account, please call Clipper Customer Service at 877-878-8883 or visit clippercard.com.