Accessibility – County Connection


All County Connection buses have either a passenger lift or ramp. County Connection’s regularly scheduled, fixed-route bus service can be just as convenient for disabled and senior patrons as our dial-a-ride LINK service. Lower fares and expanded times of operation make fixed-route bus service a valuable alternative for many customers. Of course, we are aware that many dial-a-ride LINK riders may be unable to use fixed-route bus service. However, if you are able, and live close to a bus stop, fixed-route transit may fulfill your transit needs.

Reasonable Modifications Policy

County Connection is committed to providing safe, reliable and accessible transportation services for people in Contra Costa County. To ensure equality and fairness, County Connection is committed to making reasonable modifications to its policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities.

Please note, a request for a reasonable modification will not be considered if it would:

  • Fundamentally alter County Connection’s services or programs
  • Create a direct threat to the health or safety of others
  • Not be necessary to use County Connections services
  • Cause an undue financial and administrative burden

You may make a request online or via phone, email or mail. Please contact Rashida Kamara, Manager of Accessible Services at:

County Connection
2477 Arnold Industrial Drive
Concord CA 94520

Phone: (925) 680-2098

Download Reasonable Modification request form

Word version of Reasonable Modifications policy

Boarding In A Wheelchair

All County Connection vehicles are equipped with rider lifts or ramps that meet ADA specifications. All lifts will accommodate mobility devices such as wheelchairs and three-wheeled scooters up to 48” long by 30” wide with a combined weight of up to 800 lbs. including the passenger. Mobility devices that exceed these specifications may not be able to be accommodated.

Passenger lifts have a platform that rises from the street up to the top of the stairwell, providing level boarding to passengers with mobility impairments. Passenger lifts and ramps are for anyone who has a condition that makes them unable to use the stairs to enter the bus, including persons using wheelchairs, walkers, crutches, or other mobility aids, and those with less visible disabilities such as arthritis, heart ailments, or breathing impairments. Inform the bus operator if you need to use the lift or ramp.

To Use A Passenger Lift Or Ramp:

  1. Make sure you are visible to the driver as the bus approaches.
  2. Allow enough room for the lift or ramp to be lowered. Make sure to stay back from the curb about four feet.
  3. When you are ready, the driver will lower the lift or deploy the ramp.
    • Ambulatory passengers using the lift should stand on the lift facing the inside of the bus, hold onto the handrails, indicate that they are ready to be raised, and lower their heads through the doorway as the lift rises.
    • Wheelchair users board the lift platform facing either forward or backward (turning space inside the vehicle is limited), set brakes, grasp the handrails, and then indicate  to the bus operator they are ready to be raised.

Wheelchair Securement*

For safety reasons it is suggested that all mobility devices be equipped with locking brakes and be free of bags, baskets and any other attachments that may interfere with the securement system. Additionally, all passengers are required to wear a seatbelt. Lap belts will be provided to passengers in mobility devices that do not have their own lap belt. Finally, please be aware that passengers in scooter type mobility devices may be asked to move to a seat.

  1. Back into the wheelchair securement area.
  2. Bus operator must apply the four-point wheelchair securement.
  3. Operator will secure the lap belt and shoulder harness, unless passenger requests that the lap/shoulder harness not be secured.

If requested, the bus operator will provide assistance during boarding and securement.

*Please note- County Connection has a policy requiring securement. You must agree to have your mobility device secured in order to ride.

Low Floor Coaches

County Connection operates low floor coaches as part of its fleet of accessible vehicles. Low floor coaches enable ambulatory passengers to board at curb level without the need to step up to enter the coach. Wheelchair users may board via a ramp.

Priority Seating

Certain seats on the bus are designated as priority seating for passengers with disabilities and seniors. The bus operator may ask an ambulatory passenger occupying priority seating to move if a passenger with disabilities or a senior boards.

Bus Identification Kits

Bus I.D. kits are small, tri-fold signs that display bus route and destination information. These kits are useful for riders with visual, hearing, or speech communication disabilities.

The mini-signs alert the bus driver and encourage other sighted passengers to let the rider know when the correct bus is approaching the stop. This is especially important at BART stations and other multi-route stops.

The kits are available in Braille or low- vision styles. The bus identification kits are distributed free of charge to County Connection passengers. Contact Accessible Services at 925-676-1976 ext. 2066 or 2067 for more information.

Regional Transit Connection Discount Card Program

County Connection participates in the Regional Transit Discount Card Program which allows people with disabilities and certain veterans to ride at reduced fares on all Bay Area transportation systems. Click here for more information.


Attendants may accompany passengers with disabilities on transit trips. Attendants are entitled to pay the same discount fare as the passenger when passengers have a Regional Transit Connection Discount Card with an attendant symbol indicating that an attendant is necessary for use of public transit.

Service Animals

Service animals utilized for mobility assistance are welcome on County Connection buses. The following regulations must be followed:

  1. Service animal owners are required to pay a full fare except when presenting a Regional Transit Connection Discount Card, Medicare Card, DMV placard identification card, a Senior Clipper Card or a valid transit discount card from another California transit agency.
  2. Owners are not required to pay a fare for the service animal.
  3. Owners must have full control of their service animals and are liable according to the law.
  4. Guide dogs, hearing dogs, and service dogs are not required to be muzzled.
  5. There is no limit to the number of passengers on a bus who are accompanied by service animals.