RIDER ALERT (9/4/2020): Due to recent developments associated with the ride-hailing services (Uber and Lyft) in California, the Go San Ramon service may experience interruptions. County Connection, the City of San Ramon and LAVTA continue to support the on-demand service as long as the providers are able to operate. We will continue to provide updates as more information becomes available and we apologize for any inconvenience.
RIDER ALERT (3/16/2020): The Go San Ramon program will continue during the current “Shelter in Place” order. However, Uber and Lyft have temporarily suspended their shared ride options, Uber Pool and Lyft Shared. Because of this, the Go San Ramon discount of 50% ($5 maximum) will be available for trips booked on UberX and Lyft through the duration of the Shelter in Place Order.
Starting March 1, 2020, County Connection will pay half the fare (up to $5) on rideshare trips on Uber and Lyft that start and end within the service area!
Go San Ramon is valid for trips that start and end within the designated service area.
How It Works
1. Download the app for Uber or Lyft
2. Add the promotion to your account
For Uber, go to http://bit.ly/gosanramon or scan the QR code below to enter the phone number associated with your Uber account.
For Lyft, select Promos from the menu options.
Enter promo code GOSANRAMON and select “Apply”
3. Set up your trip by using Uber Pool or Lyft Shared
Note that in order to qualify for the discount:
- You must select a shared ride option (Uber Pool or Lyft Shared)
- Both the start and end of your trip must be within the service area.
- Your trip must be taken during County Connection’s regular fixed-route service hours:
- Weekdays, 4:30AM – 11:00PM
- Weekends, 7:00AM – 10:30PM
4. Your discount will be automatically applied once your trip concludes
When is Go San Ramon valid?
Starting March 1, 2020, Go San Ramon is valid for trips on any day of the week during County Connection’s regular fixed-route service hours:
- Weekdays, 4:30 am – 11:00 pm
- Weekends, 7:00 am – 10:30 pm
Go San Ramon will tentatively be available for one year, subject to funding availability.
Where is Go San Ramon valid?
Go San Ramon is valid for trips that start and end within the designated service area. The service area includes parts of south San Ramon, as well as the San Ramon Transit Center, San Ramon Regional Medical Center, Kaiser, Alcosta Senior and Community Center, and West Dublin and Dublin/Pleasanton BART stations.
Is tipping required?
Tipping is optional. Go San Ramon does not cover the cost of tips.
How long can I expect to wait for my ride to show up?
Actual wait times depend on how many drivers are currently in the area, but in most cases a ride may arrive within 10 to 15 minutes.
Is there service for people with disabilities?
Yes, currently Uber offers vehicles that are wheelchair accessible. County Connection also provides ADA paratransit service. Call (925) 680-2066 or (925) 680-2067 for more information.
Why is Go San Ramon only available to parts of San Ramon?
Go San Ramon is a 12-month pilot and available to those areas in the City where fixed-route transit service is not provided.
What happens after the 12-month pilot period?
Based on demand and funding, County Connection with input from San Ramon and LAVTA, will evaluate service demand, costs, and feasibility. A recommendation to continue, expand, or eliminate the service will be made after the pilot.
Where is fixed-route service in San Ramon?
Click here for information on San Ramon fixed routes, express service, and schedules.