County Connection To Launch Mobility Management Pilot Program

County Connection Launches Mobility Management Pilot Program

Sales tax and Freedom grants fund expanded transit service options for Contra Costa County

County Connection’s Board of Directors recently authorized a pilot program to grow mobility management in Contra Costa County in partnership with Senior Helpline Services to better align and optimize regional and local transit resources to community mobility needs. The concept of mobility management, which offers a full range of well synchronized mobility services within a community, is a growing trend in the public transportation sector. Senior Helpline Services will spearhead cooperative regional transportation planning by first developing an inventory of available services from transportation entities, expand and standardize travel training, expand transportation information and referral programs, and develop a coordinated vehicle maintenance program.

“Mobility management starts with the creation of partnerships to best integrate transportation roles and functions among formerly independent transportation organizations. We are excited to have Senior Helpline Services act to more strategically coordinate intercommunity transit services,” said A.G. (Al) Dessayer, County Connection Board Chair and Town of Moraga Town Council appointed representative. “Through Elaine Welch, Senior Helpline Services’ Executive Director, this pilot program will develop projects, programs, and functions identified in County Connection’s Mobility Management Plan.”

This 18-month pilot program to implement mobility management in Contra Costa County will be funded through County Connection’s $100,000 New Freedom grant, the Contra Costa Transportation Authority’s $96,000 New Freedom grant, and Measure J sales tax revenues. The program will provide people with services outside of County Connection’s ADA services and help prepare the agency for the anticipated demand for customized delivery of transportation options.

“As part of the program, we will be collecting information from many non-traditional forms of transportation services including carpooling/vanpooling, volunteer drivers, travel training, travel vouchers for riders, and real-time demand response services,” says Senior Helpline Services Executive Director Elaine Welch. “From there, we will create a network of diverse transportation services, including County Connection, that are efficiently coordinated, enabling customers to make better travel decisions, and resulting in a better range of mobility services within our community.”

The County Connection Board of Directors agreement with Senior Helpline Services calls for the launch of the pilot program to begin immediately.

8 thoughts on “County Connection To Launch Mobility Management Pilot Program

  1. Yesterday, Martin Luther King, Jr. Day, I carpooled from Walnut Creek to Dublin, back to the San Ramon Transit Center, and took CCCTA Route 21 at 9:30 pm from there to Walnut Creek BART, arriving at 10:20 pm. I was the only passenger on that bus the entire trip.
    On the other hand, on Christmas Day, Santa Claus can’t Spare-the-Air by keeping his reindeer grounded and use a County Connection Bus because CCCTA provides no service on that holiday. BART, however provided Sunday service yesterday. It seems good mobility management if CCCTA would provide limited service on the holidays that other transit services do. Can these changes be made?

    1. I completely agree on that, I was used to having 24 hour service everyday including holidays when I was living in San Francisco, I hope that can be implemented here too, I just moved here to Concord a little over a year ago, and it’s hard to get around with such limited service

      1. It’s unlikely that suburban service levels will never replicate urban service levels. We don’t have the population density or service demand to keep service running at levels you see in SF or any other metro market. Sad fact of life :(.

    1. It could be if negotiated. Main downfall is the cost to provide those service hours (at holiday pay) would have to be diverted from service somewhere else. That’s one reason we only recognize (by recognize I mean not run service) on six holidays. But this is part of the reason we’re participating in this pilot program by looking at other service models and service options.

  2. Lack of evening service on many routes, especially on weekends, is very isolating. Absence of any services on holidays like Christmas and Thanksgiving is especially sad. Because of visual problems, I can no longer drive and these issues create a problem for me and many others in a similar position.

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