In late April 2022, County Connection was presented with the Outstanding Paratransit Program Award by the California Association for Coordinated Transportation (CalACT) at its spring conference in Newport Beach, CA. CalACT is a statewide transit association representing small, rural, and specialized transportation providers.
The Outstanding Paratransit Program Award recognizes paratransit programs that have demonstrated achievement in efficiency, effectiveness, and customer service. County Connection LINK was recognized as a paratransit program that stood out as such by providing essential and innovative services during the pandemic.
Through its contracted operator Transdev, County Connection LINK serves more than 1,700 ADA-eligible customers with close to 70,000 annual trips within a service area of roughly 200 square miles covering over 480,000 residents. The success of the agency’s LINK paratransit program stems from the staff’s dedication to the paratransit community as well as the Contra Costa County community as a whole. During the pandemic, County Connection LINK has been involved in transporting ADA-eligible riders throughout Contra Costa County through the One Seat Regional Ride Program, delivering meals to disadvantaged elderly residents in partnership with Meals on Wheels, and transporting COVID-19 positive residents to medical services. These operational and financial partnerships reflect the goals and policies set forth by the agency’s leadership and ensure that LINK paratransit customers are served safely, reliably, and efficiently.
Let’s make transportation convenient for older adults and people with disabilities!
If you’re an older adult, have a disability, or are a veteran, transportation in Contra Costa County can be challenging. We want to identify ways to make it easier for you to get around the county—whether you’re going to an appointment, getting groceries, visiting family, or anything else.
You can participate from home!
Due to the shelter-in-place we are asking individuals to complete the survey online or participate in a short phone interview. Participants will be entered in a drawing for a $25 gift card!
Connection Board of Directors has approved exciting changes to improve the experience
for our passengers.
variety of vehicles ranging from wheelchair accessible vans to minivans. All
vehicles will be easily identified as County Connection LINK vehicles.
and dispatchers will have improved GPS and mapping tools.
will receive enhanced customer service training.
next 90 days, we will be testing and launching a new passenger app that will
provide passengers with access to trip information, such as current vehicle
location and status of pick up, as well as future trips and ride history.
Our call center
agents, who will also be going through enhanced customer service training, will
continue to be of assistance to you by dialing (925) 938-7433. Please check our
website www.countyconnection.com/paratransit for future updates and information as
we launch the new mobile app.
You will still
have the option to book your ride through the call center as you do today.
You may book reservations up to 7 days advance, but no later than 5:00 p.m.
the day before.
If you have any
questions about your rides or service, please call the LINK reservations line
at (925) 938-7433. If you have any questions or concerns about the information
provided on this webpage, please contact us at LINKcomments@countyconnection.com or (925) 680-2098.
Please check this page for future
updates and information.
Over the next
ninety days we will be testing and launching a ride management system for our
trip generating partners/facilities called Facility Transit Manager. Facility
Transit Manager is easily accessed through a web link. This system enables you
to provide increased customer service for our shared customers. Facility team members will be able to view
scheduled rides and track the estimated time of arrival for vehicles
transporting your clients. A County Connection team member will be available to
help with setting up the system at your location and will reach out to you soon
with more information.