Exciting new changes beginning July 1, 2019!
The County
Connection Board of Directors has approved exciting changes to improve the experience
for our passengers.
Enhancements include:
- A
variety of vehicles ranging from wheelchair accessible vans to minivans. All
vehicles will be easily identified as County Connection LINK vehicles.
- Drivers
and dispatchers will have improved GPS and mapping tools.
- Drivers
will receive enhanced customer service training.
- Over the
next 90 days, we will be testing and launching a new passenger app that will
provide passengers with access to trip information, such as current vehicle
location and status of pick up, as well as future trips and ride history.
Call Center
Our call center
agents, who will also be going through enhanced customer service training, will
continue to be of assistance to you by dialing (925) 938-7433. Please check our
website www.countyconnection.com/paratransit for future updates and information as
we launch the new mobile app.
You will still
have the option to book your ride through the call center as you do today.
Some reminders
and tips:
- Have the exact fare. Drivers do not make change.
- Call 925-938-RIDE (938-7433)
to schedule a LINK trip.
- You may book reservations up to 7 days advance, but no later than 5:00 p.m.
the day before.
If you have any
questions about your rides or service, please call the LINK reservations line
at (925) 938-7433. If you have any questions or concerns about the information
provided on this webpage, please contact us at LINKcomments@countyconnection.com or (925) 680-2098.
Please check this page for future
updates and information.
