Passenger Code of Conduct – County Connection

Passenger Code of Conduct

Passenger boarding a County Connection bus.

At County Connection, we prioritize safety and strive to create a positive experience for all passengers. Our Passenger Code of Conduct outlines essential guidelines that help foster a safe and welcoming environment on our all our buses. By following these standards, you contribute to the health and well-being of the community, ensuring enjoyable and safe travel for everyone.

Code of Conduct

For an enjoyable ride:

  • DO NOT DISTRACT THE OPERATOR – Your safety is in their hands.
  • No smoking, use of electronic cigarettes, eating or drinking on the bus.
  • Behavior that presents a danger to the health and safety of others will not be tolerated and may result in removal from the bus or arrest.
  • Passengers are expected maintain appropriate hygiene while on the bus for the safety of others.
  • Intoxicated passengers that are unable to care for themselves or that disrupt operation of the bus may be removed.
  • Personal electronic devices can only be used with earphones.
  • Animals other than service animals must be in a suitable container.
  • There is space for two mobility devices on each bus. Dispatch will be alerted if this is insufficient, and patrons will be advised of service alternatives.
  • Strollers must be in the folded position during transport, or stored so aisles are not blocked. Children must be held by the guardian.
  • Priority seating is available for senior and disabled patrons. The operator may ask ambulatory riders to move if a senior or disabled patron boards.
  • Vandalism is a crime. Persons caught vandalizing the bus will be prosecuted to the full extent of the law.
  • Disruptive behavior may result in removal from the bus or arrest.
  • Any passenger violating any of the rules will be refused service.

NOTICE: County Connection has a commitment to provide quality and non-discriminatory public transportation within the County Connection service area. When a passenger engages in suspendible conduct, County Connection may deny service and/or access to County Connection facilities to those passengers in accordance with the procedures specified in this policy. 

See samples of passenger suspension documents below: