Spring 2019 Service & Fare Changes – County Connection

Spring 2019 Service & Fare Changes

County Connection is planning a major service and fare change for March 10, 2019.

Summary of Route Changes

System Map (effective 3/10/2019)

Schedules to be posted once they are available.
New Route
Alignment Change
Increased Service
Schedule Adjustment
Route Eliminated
Description of Change
New Brochure
1         Increase service frequency
1M         Service discontinued  
2         Service discontinued  
4         Increase service frequency
5           No changes
6         Increase peak service frequency
7         Minor schedule adjustments
9         Remove service to JFK and along Patterson Blvd and Oak Park Blvd (to be replaced by Route 18)
10       Terminate some peak trips at new Washington/Michigan loop. Remove service from Ayers/Kirker Pass loop
11         Minor schedule adjustments
14       Extend to Walnut Creek BART (to replace portion of Route 15). Increase service frequency
15       Remove service between Pleasant Hill BART and Walnut Creek BART (to be replaced by Route 14). Extend to John Muir Medical Center in Concord. Increase service frequency.
16         Minor schedule adjustments
17         Minor schedule adjustments
18         Realign route to serve Patterson Blvd and Oak Park Blvd (to replace portion of Route 9).
19       Streamline route alignment between Galaxy Way and Contra Costa Blvd and between Concord Ave and Concord BART. Remove service along Bisso Ln and Stanwell Dr. Increase service frequency.
20         Increase service frequency
21         Minor schedule adjustments
25         Service discontinued  
27         New route from North Concord BART to Bates Ave and Arnold Industrial Way.
28         Remove service between DVC and North Concord BART (portion to be replaced by Route 27). Realign to serve Muir Rd and Arnold Dr.
35       Extend select trips to Crow Canyon (to replace portion of Route 36). Increase service frequency.
36         Service discontinued. Northern portion to be replaced by Route 35.
91X           No changes
92X         Remove service along Alcosta Blvd
93X         Limited stops trip to serve all stops. Minor schedule adjustments.
95X         Minor schedule adjustments
96X           No changes
97X           No changes
98X         Increase peak service frequency
99X         Realign to serve Arnold Industrial Way.
301         Service discontinued. Service between Walnut Creek BART and John Muir Medical Center to be replaced by Route 311  
310         Remove service from Ayers/Kirker pass loop. Select trips extended to serve Downtown Clayton
311         Extend route to John Muir Medical Center (to replace portion of Route 301).
314         Minor schedule adjustments
315         Increase service frequency
316           No changes
320         Minor schedule adjustments
321           No changes
627         Service to be replaced by Route 27  
No changes will be made to school routes (600 series) or Routes 250 and 260.

Summary of Fare Changes

Cash fares will be increased to $2.50 for all routes, and paper passes and transfers will be eliminated. Transfers and monthly passes will only be available on Clipper. Clipper fares will remain the same.

Fare Type Current Mar 10 Additional Details
Cash Clipper
Single ride
Adult/Youth Local$2.00$2.50$2.00Cash fare to increase by $0.50 on local routes. Clipper fare will remain at $2.00.
Adult/Youth Express$2.25$2.50$2.25Cash fare to increase by $0.25 on express routes (90 series). Clipper fare will remain at $2.25.
Children under 6FreeFreeWhen accompanied by an adult
Senior/Disabled$1.00$1.25$1.00Cash fare to increase by $0.25 on all regular and express routes. Clipper fare will remain at $1.00.
Senior/Disabled, 10am – 2pmFree$1.25$1.00Midday free program to be eliminated.
Bus-to-Bus transferFreeFreePaper transfers to be eliminated. One free two-hour transfer automatically given on Clipper.
Adult/Youth BART transfer$1.00$1.00Paper BART transfer ticket to be eliminated. Transfer credit automatically given on Clipper.
Senior/Disabled BART transfer$0.50$0.50Paper BART transfer ticket to be eliminated. Transfer credit automatically given on Clipper.
LINK Paratransit$4.00$5.00One-way fare for all LINK paratransit trips
Adult East Bay Day Pass$3.75
(Clipper only)
$3.75No change. Daily fares are automatically capped on Clipper. (Click here to learn more)
Senior/Disabled East Bay Day Pass$1.75
(Clipper only)
$1.75No change. Daily fares are automatically capped on Clipper. (Click here to learn more)
Regular Monthly East Bay Pass$60.00$60.00Paper monthly pass to be eliminated. 31-day pass for local routes will continue to be available on Clipper.
Express Monthly East Bay Pass$70.00$70.00Paper monthly pass to be eliminated. 31-day pass for express routes will continue to be available on Clipper.
Adult/Youth 12-Ride Pass$20.00Pass to be eliminated.
Adult/Youth 12-Ride Express Pass$23.00Pass to be eliminated.
Senior/Disabled 20-Ride Pass$15.00Pass to be eliminated.
Commuter Card$40.00Pass to be eliminated.

Phase out of paper passes:

  • February 2019 will be the last month that paper monthly passes will be available.
  • Paper punch passes, including 12-Ride Passes, 20-Ride Passes, and Commuter Cards, will no longer be sold starting March 1, 2019.
  • Starting March 1, 2020, paper punch passes will no longer be accepted onboard vehicles.

Outreach Events

Staff will be present at various outreach events to provide information on the service changes, help with trip planning, and answer questions.

We’ll also be giving away limited-edition County Connection Clipper Cards at our outreach events, so be sure to get yours before they’re gone!

County Connection Clipper Card


Tue, Jan 15, 20197:30AM – 9:30AM Concord BART
Thu, Jan 17, 20192:00PM – 4:00PM North Concord BART
Tue, Jan 22, 20197:30AM – 9:30AM Pleasant Hill BART
Thu, Jan 24, 20192:00PM – 4:00PM Walnut Creek BART
Mon, Jan 28, 20192:00PM – 4:00PMMartinez Amtrak
Tue, Jan 29, 20197:30AM – 9:30AM Lafayette BART
Wed, Jan 30, 201910:00AM – 12:00PMMartinez Amtrak
Thu, Jan 31, 20192:00PM – 4:00PMOrinda BART
Tue, Feb 5, 20197:30AM – 9:30AMDublin/Pleasanton BART
Thu, Feb 7, 20197:00AM – 8:30AM North Concord BART
Fri, Feb 8, 20199:00AM – 12:00PMMartinez Senior Center
Tue, Feb 12, 20197:30AM – 9:30AMConcord BART
Wed, Feb 13, 201910:00AM – 12:00PMDVC
Tue, Feb 19, 20197:30AM – 9:30AMWalnut Creek BART
Tue, Feb 19, 20191:00PM – 3:30PMDVC
Thu, Feb 21, 201912:00PM – 2:00PMMartinez Amtrak
Tue, Feb 26, 20197:30AM – 9:30AMSan Ramon Transit Center
Wed, Feb 27, 20197:30AM – 9:30AMPleasant Hill BART
Thu, Feb 28, 20191:00PM – 3:30PMDVC
Fri, Mar 1, 20199:00AM – 1:00PMConcord Senior Center
Thu, Mar 7, 20192:00PM – 4:00PMConcord BART

Subject to change. Check back for updates as additional events are added.

Can’t make it to an outreach event?

Call or email us for questions and to get more information:

Mon-Fri 6:30AM – 6:30PM

Service Plan & Fare Proposal Development

In summer of 2017, staff started the process to restructure service throughout Central County in an effort to increase productivity and to modernize the agency’s fare structure. The data-driven process started with a Comprehensive Operations Analysis (COA), a passenger survey, and staff’s interactions with passengers on routes with proposed changes.

FY 2017 Comprehensive Operations Analysis

Staff conducted six public hearings throughout County Connection’s service area in June and July 2018. In response to public comments received, staff adjusted the service proposal in an effort to minimize negative impacts. The final service proposal was approved by the Board in December 2018, and the fare proposal was approved in January 2019.

Final Service Restructure Proposal and Title VI Analysis

Final Fare Structure Proposal and Title VI Fare Equity Analysis

More Information

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