Added trip to Orinda Community Loop and revised schedule.
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16
Add new stop at Galindo and Laguna. No time changes.
18
Frequency reduced to 85 minutes and revised schedule.
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19
Frequency increased to 85 minutes and revised schedule.
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28
Add new stop at Center Ave and Vine Hill. No time changes.
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93X
Revised schedule.
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95X
Revised schedule.
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96X
Revised schedule.
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WHY ARE THERE CHANGES IN SERVICE? County Connection is making time adjustments to some of our routes to better align with neighboring transit agency schedules and improve on time performance. The updated schedules are intended to provide a more seamless transit experience across agencies. If you have questions, contact Customer Service 925-676-7500.
¿POR QUÉ HAY CAMBIOS EN EL SERVICIO? County Connection está haciendo ajustes de tiempo en algunas de nuestras rutas para alinearse mejor con los horarios de las agencias de transporte vecinas y mejorar la puntualidad. Los horarios actualizados están destinados a proporcionar una experiencia de tránsito más fluida entre las agencias. Si tiene preguntas, comuníquese con Servicio al Cliente al 925-676-7500.
Do you have questions or thoughts on the service changes you’d like to share? Email planning@cccta.org and we’ll be glad provide a response or hear what you have to say.
WHY ARE THERE CHANGES IN SERVICE? County Connection is making time adjustments to some of our routes to better align with neighboring transit agency schedules and improve on time performance. The updated schedules are intended to provide a more seamless transit experience across agencies. If you have questions, contact Customer Service 925-676-7500.
¿POR QUÉ HAY CAMBIOS EN EL SERVICIO? County Connection está haciendo ajustes de tiempo en algunas de nuestras rutas para alinearse mejor con los horarios de las agencias de transporte vecinas y mejorar la puntualidad. Los horarios actualizados están destinados a proporcionar una experiencia de tránsito más fluida entre las agencias. Si tiene preguntas, comuníquese con Servicio al Cliente al 925-676-7500.
Do you have questions or thoughts on the service changes you’d like to share? Email planning@cccta.org and we’ll be glad provide a response or hear what you have to say.
UPDATE:Route 4 service adjustments will be pushed back, taking effect on March 29, 2026.
County Connection is making a significant realignment and service enhancement to Route 4, the Walnut Creek “Downtown Trolley”, marking the first major redesign of the route in over two decades. The improvements are designed to streamline operations, enhance reliability, and provide more frequent service to support growing mobility needs in downtown Walnut Creek.
For decades, Route 4—originally launched as Route 104—has served as a vital connector between Walnut Creek BART and the downtown core. Operated in partnership with the City of Walnut Creek, the service has long been fare-free and is often served by County Connection’s prototype Gillig electric trolley-themed buses.
Over the years, increasing traffic congestion, the addition of a figure-8 routing with the construction of Plaza Escuela in the early-2000s, and temporary routing changes made during the COVID-19 pandemic have created delays and reduced available charging time for the route’s battery electric bus fleet. To address these challenges, County Connection staff presented a proposal in 2025 to realign the route, optimize stop spacing, and take advantage of existing pedestrian infrastructure and the City of Walnut Creek’s transit signal priority (TSP) system, which gives more green lights to our buses.
In addition to a new alignment, Route 4 will soon run every 15 minutes (previously every 20 minutes) on weekdays from 7 a.m. to 9 p.m.—an improvement funded through an Affordable Housing and Sustainable Communities (AHSC) Grant awarded in partnership with the City of Walnut Creek and Resources for Community Development for the Civic Crossing affordable housing development now under construction at 699 Ygnacio Valley Road. The grant provides up to $4.15 million to support increased bus frequency for approximately five years.
“Route 4 has been a cornerstone of mobility in Walnut Creek for decades,” said Bill Churchill, County Connection General Manager. “This realignment ensures the service can continue to meet the needs of residents, workers, and visitors while improving reliability.”
As part of County Connection’s federal responsibilities under Title VI of the Civil Rights Act, a major service change analysis was conducted to ensure the proposal does not disproportionately impact minority or low-income riders. The Title VI Service Equity Analysis found no disparate impacts or disproportionate burdens and projected a net increase in service for both groups.
Public outreach efforts began in September 2025, including opportunities for riders to provide feedback via email, mail, and online. A public hearing was held on October 16, 2025, prior to the County Connection Board of Directors meeting. All feedback received wasincorporated into the final Title VI report submitted to the Federal Transit Administration.
Planned changes to Route 4 will begin on January 11, 2026. (Update: Route 4 service adjustments will be pushed back, taking effect on March 29, 2026.)“Changing any route or service is an enormous endeavor,” explained Andrew Smith, Director of Planning & Marketing, “and one that takes a lot of thoughtful coordination between County Connection, the City, various funding sources, and the public.”
This realignment ensures that Route 4 remains a dependable and accessible link for everyone traveling through downtown Walnut Creek.
County Connection wants to hear from you! Get involved in shaping the future of your community! We are conducting a comprehensive study of key corridors in our service areas to prioritize transit infrastructure. This may include increasing bus service speeds, improving schedule reliability, and making bus stops safer.
The four key corridors we’re looking at include:
Clayton Road: Routes 10, 15, 310, and 315
Monument Boulevard: Routes 14, 16, and 314
Treat Boulevard: Routes 7, 11, 14, 15, and 311
Ygnacio Valley Road: Routes 1, 92X, 93X, and 301
These corridors will be studied to identify strategies to improve transit access and prioritize recommended projects…but not without data and your input!
A key part of this effort is hearing from community members about their current County Connection experience and what changes they’d like to see that would positively impact their experience with local bus service. Please take our short survey to share your priorities, concerns, and needs for transit in these key corridors!
Why these four areas? These streets have high bus ridership and are important connections to BART. In other words, buses along these roads serve a large number of people every day, including students, seniors, workers, and families who all rely on these crucial bus lines. Before we make any changes, we want your input.
WHY ARE THERE CHANGES IN SERVICE? County Connection is making time adjustments to some of our routes to better align with neighboring transit agency schedules and improve on time performance. The updated schedules are intended to provide a more seamless transit experience across agencies. If you have questions, contact Customer Service 925-676-7500.
¿POR QUÉ HAY CAMBIOS EN EL SERVICIO? County Connection está haciendo ajustes de tiempo en algunas de nuestras rutas para alinearse mejor con los horarios de las agencias de transporte vecinas y mejorar la puntualidad. Los horarios actualizados están destinados a proporcionar una experiencia de tránsito más fluida entre las agencias. Si tiene preguntas, comuníquese con Servicio al Cliente al 925-676-7500.
WHY ARE THERE CHANGES IN SERVICE? County Connection is making time adjustments to some of our routes to better align with neighboring transit agency schedules and improve on time performance. The updated schedules are intended to provide a more seamless transit experience across agencies. If you have questions, contact Customer Service 925-676-7500.
¿POR QUÉ HAY CAMBIOS EN EL SERVICIO? County Connection está haciendo ajustes de tiempo en algunas de nuestras rutas para alinearse mejor con los horarios de las agencias de transporte vecinas y mejorar la puntualidad. Los horarios actualizados están destinados a proporcionar una experiencia de tránsito más fluida entre las agencias. Si tiene preguntas, comuníquese con Servicio al Cliente al 925-676-7500.
Service suspended for summer. Service will resume in August.
WHY ARE THERE CHANGES IN SERVICE? County Connection is making time adjustments to some of our routes to better align with neighboring transit agency schedules and improve on time performance. The updated schedules are intended to provide a more seamless transit experience across agencies. If you have questions, contact Customer Service 925-676-7500.
¿POR QUÉ HAY CAMBIOS EN EL SERVICIO? County Connection está haciendo ajustes de tiempo en algunas de nuestras rutas para alinearse mejor con los horarios de las agencias de transporte vecinas y mejorar la puntualidad. Los horarios actualizados están destinados a proporcionar una experiencia de tránsito más fluida entre las agencias. Si tiene preguntas, comuníquese con Servicio al Cliente al 925-676-7500.
We hear you: you want your buses to arrive on time! At County Connection, we recognize the critical importance of on-time performance and providing a service you can count on, and we want that, too!
In 2023, we conducted a passenger survey, something we do every three years, with results that guide our decisions on any service changes and route planning. 10% of riders we spoke to said they would ride County Connection more if our service was more reliable. And a sizable portion of people we surveyed (19%) rated our current reliability as fair or poor. These findings were enlightening, though not entirely surprising.
We are committed to providing excellent service to our passengers, but face many challenges, including ever-increasing traffic congestion and a nationwide driver shortage. (There’s plenty of buses, but not enough people to drive them.) Driver shortages have impacted our ability to run all service lines effectively, however, we are actively recruiting new drivers to address this issue, too! (Psst…we’re hiring!)
In response to the survey, our Planning team has been looking into ways to improve service reliability and the overall passenger experience. Last fall, we started using new data-driven software intended to improve service by continually tracking real-time bus location, and schedule adherence. This technology allows us to compare the actual running time of our buses as they travel down their routes against our published timetables. We are putting ourselves to the test by asking: are we delivering on our promises? By identifying differences between what we’ve scheduled and how our buses run, we can make informed changes to improve service reliability.
What does improved on-time performance look like?
We recently made some changes to our schedules to make them more accurate and adjusted some routes to help our buses flow better with traffic or, when possible, avoid congestion altogether.
These changes were made to 24 routes, including weekday local, weekend, school, and express routes, and we’ve observed promising results (as shown in Table 1, below). Since these changes, 82% of our buses on these 24 routes are operating on-time. Across all 51 of our routes systemwide, 81% of our buses are on-time.
Table 1: On-time performance, measuring before Spring 2024 and after recent service changes (Current).
SERVICE
Spring 2024
Current
Change
Local
78%
82%
+ 4%
Weekend
74%
82%
+ 8%
Express
76%
82%
+ 6%
School
64%
80%
+ 16%
AVERAGE
77%
82%
+ 5%
In Table 1, the column Spring 2024, shows percentages when our buses were scheduled to arrive at timepoints and the percentage of time they were actually arriving on schedule. The column Current, shows how, after changes in service, on-time performance shifted and buses were arriving on schedule an average of +5% of the time. (For all you math brains out there, average on-time performance percentages are calculated based on the actual number of on-time arrivals across all routes where service changes were made, giving more weight to routes with a greater number of trips, rather than just averaging the percentages for each service type.)
Predictive tools at your fingertips
For passengers who want to stay informed about their bus’s arrival times, the Transit app and the route pages on our website include live feed maps showing the current location of the buses on your route, in addition to our published schedules (see below).
A new start in bus stop improvements
Additionally, we’re working to make system-wide improvements to our bus stops. As part of this initiative, we plan to install 28 new monitors that display real-time bus arrival times that are updated every 10 seconds. These displays will be housed in vandal-resistant cases and will include ADA-compliant text-to-speech features.
The short-term goal is to install a real-time bus arrival display at the busiest bus stop in each city within the County Connection service area, if the stop has at least 10 passenger boardings per day (excluding BART stations and transit centers, which will see new signage as part of the Metropolitan Transportation Commission’s Regional Mapping & Wayfinding Project coming in the next year). The remaining 18 displays will be installed at our other busiest stops, ensuring better coverage along various routes.
At County Connection, we are committed to continually enhancing our service and your experience. Thank you for your feedback, patience, and support as we make strides toward improving on-time performance and overall satisfaction.
WHY ARE THERE CHANGES IN SERVICE? County Connection is making time adjustments to some of our routes to better align with neighboring transit agency schedules and improve on time performance. The updated schedules are intended to provide a more seamless transit experience across agencies. If you have questions, contact Customer Service 925-676-7500.
¿POR QUÉ HAY CAMBIOS EN EL SERVICIO? County Connection está haciendo ajustes de tiempo en algunas de nuestras rutas para alinearse mejor con los horarios de las agencias de transporte vecinas y mejorar la puntualidad. Los horarios actualizados están destinados a proporcionar una experiencia de tránsito más fluida entre las agencias. Si tiene preguntas, comuníquese con Servicio al Cliente al 925-676-7500.
WHY ARE THERE CHANGES IN SERVICE? County Connection is making time adjustments to some of our routes to better align with neighboring transit agency schedules. The updated schedules are intended to provide a more seamless transit experience across agencies. If you have questions, contact Customer Service 925-676-7500.
¿POR QUÉ HAY CAMBIOS EN EL SERVICIO? County Connection está haciendo ajustes de tiempo en algunas de nuestras rutas para alinearse mejor con los horarios de las agencias de tránsito a nuestros alrededores. Los horarios actualizados están destinados a proporcionar una experiencia de tránsito más fluida entre las agencias. Si tiene preguntas, comuníquese con Servicio al Cliente al 925-676-7500.
