Service Change – County Connection

Service Changes Effective March 21, 2021

Spring service changes will take effect starting Sunday, March 21, 2021, and will include schedule adjustments to Routes 6, 10, 17, 20, 27, 310, 311, 314, 315, 320, 321, & 335.

RouteChangeNew Schedule
6Revised schedule (weekend only) Download PDF
10Revised schedule Download PDF
17Revised schedule Download PDF
20Revised schedule Download PDF
27Added trip leaving North Concord at 5:25 pm Download PDF
301John Muir Hospital loop on Route 321 moved to new Route 301 Download PDF
310Revised schedule Download PDF
311Revised schedule Download PDF
314Revised schedule Download PDF
315Revised schedule Download PDF
320Revised schedule Download PDF
321Revised schedule; John Muir Hospital loop moved to new Route 301 Download PDF
335Revised schedule Download PDF

2021 Service Plan

Last updated: 12/11/2020

Due to COVID-19, many transit agencies throughout the Bay Area face varying degrees of financial uncertainty and must evaluate cost-cutting measures in order to remain financially viable. These are tough decisions and we want your input.

County Connection will conduct virtual meetings in the coming months to inform the public of potential service cuts. The first meeting will provide a general overview of the impact COVID-19 has had on funding levels, the current service profile and three scenarios for potential service reductions. This meeting is scheduled via Zoom on December 1st at 5pm. Subsequent public hearings are scheduled in January.

Please check this webpage on a regular basis to stay informed.

Service Proposals

Three service reduction scenarios have been developed with incremental service cuts that would result in cost reductions of $3, $5, and $7 million annually. The selection of the scenario will depend on future financial projections.

ScenarioFrequency ReductionsElimination of RoutesAlignment ChangesReduction in HoursReduction in Annual Costs
Scenario 1
(changes from pre-COVID service)
4, 5, 6, 7, 27, 35, 92X, 95X, 96X6, 28, 92X13%$3M
Scenario 2
(changes in addition to Scenario 1)
15, 17, 93X, 98X, 99X91X, 97X, 31515, 3520%$5M
Scenario 3
(changes in addition to Scenarios 1 & 2)
10, 2092X, 93X, 95X, 96X28%$7M

Scenario Details

Continue current service levels (as of October 4, 2020)
13% reduction in service hours
$3 million reduction in annual operating costs
Compared to pre-COVID service
Frequency Reductions
Route Pre-COVID
(peak/off-peak)
Scenario 1
(peak/off-peak)
412 min20 min
520/45 min40 min
620/60 min30/60 min
715/- min20/- min
2740/60 min3 trips
3515-20/30-60 min30/60 min
92X8 trips4 trips
95X20/- min30/- min
96X20/60 min30/- min
Alignment Changes
  • Route 6 – eliminate Orinda Community Center loop
  • Route 28 – extend to Concord BART, reroute from Arnold/Center to Muir Rd
  • Route 92X – simplify routing through Bishop Ranch to remove stops at BR15 and Bishop/Sunset

Additional frequency reductions and elimination of low-ridership routes and route segments
20% reduction in service hours
$5 million reduction in annual operating costs
Compared to pre-COVID service
Frequency Reductions
(In addition to Scenario 1 changes)
Route Pre-COVID
(peak/off-peak)
Scenario 2
(peak/off-peak)
412 min20 min
520/45 min40 min
620/60 min30/90 min
715/- min20/- min
1560 min90 min
1730/60 min60 min
2740/60 min3 trips
3515-20/30-60 min30/60 min
92X8 trips4 trips
93X13 trips11 trips
95X20/- min30/- min
96X20/60 min30/- min
98X30/60 min45/90 min
99X15-45/- min40/- min
Eliminate Routes
  • Route 91X
  • Route 97X
  • Route 315
Alignment Changes
(In addition to Scenario 1 changes)
  • Route 6 – eliminate Orinda Community Center loop
  • Route 15 – eliminate John Muir Hospital loop
  • Route 28 – extend to Concord BART, reroute from Arnold/Center to Muir Rd
  • Route 35 – eliminate Crow Canyon loop
    (New change since December webinar)
  • Route 92X – simplify routing through Bishop Ranch to remove stops at BR15 and Bishop/Sunset

Additional frequency reductions and elimination of express service to Bishop Ranch
28% reduction in service hours
$7 million reduction in annual operating costs
Compared to pre-COVID service
Frequency Reductions
(In addition to Scenario 1 & 2 changes)
Route Pre-COVID
(peak/off-peak)
Scenario 3
(peak/off-peak)
412 min20 min
520/45 min40 min
620/60 min30/90 min
715/- min20/- min
1015-30 min15 (PM peak only)/30 min
1560 min90 min
1730/60 min60 min
2015-30 min15 (PM peak only)/30 min
2740/60 min3 trips
3515-20/30-60 min30/60 min
98X30/60 min45/90 min
99X15-45/- min40/- min
Eliminate Routes
(In addition to Scenario 2 changes)
  • Route 91X
  • Route 92X
  • Route 93X
  • Route 95X
  • Route 96X
  • Route 97X
  • Route 315
Alignment Changes
(None in addition to Scenario 1 & 2 changes)
  • Route 6 – eliminate Orinda Community Center loop
  • Route 15 – eliminate John Muir Hospital loop
  • Route 28 – extend to Concord BART, reroute from Arnold/Center to Muir Rd
  • Route 35 – eliminate Crow Canyon loop
    (New change since December webinar)
  • Route 92X – simplify routing through Bishop Ranch to remove stops at BR15 and Bishop/Sunset

Timeline

December 1, 2020Webinar
December 2020 – January 2021Refine plan details
January 2021Hold public hearings and gather public comment
February 18, 2021Summary of comments and draft recommendation to Board for feedback
March 18, 2021Final recommendation and Title VI Equity Analysis to Board for potential approval
Summer 2021 (or later)Implementation

Webinar

Tuesday, December 1, 2020 at 5:00 pm

Members of the public are encouraged to participate remotely via Zoom at the following link or phone number. Members of the public participating by Zoom wishing to speak should use the “raise hand” feature or dial *9. In order to get the full Zoom experience, please make sure your application is up to date.

Attendee Link: https://us02web.zoom.us/j/82214425092
Join by Telephone: 888 788 0099 (Toll Free) or 877 853 5247 (Toll Free)
Webinar ID: 822 1442 5092
International numbers available: https://us02web.zoom.us/u/kelgsrbyXJ

Public Hearings

County Connection will hold four (4) public hearings to gather comments on potential service cuts. The public hearings will review three (3) proposed service reduction scenarios, and each public hearing will focus on a different region of County Connection’s service area.

Comments can be submitted in writing via mail, email, or online, or at one of the scheduled public hearings. Written comments must be received by January 22, 2021. It is anticipated that the Board of Directors will take action on the proposed service changes no later than March 18, 2021.

  • In writing to:
    Director of Planning & Marketing
    2477 Arnold Industrial Way
    Concord, CA 94520
  • At one of the public hearings (ALL via teleconference):

North Service Area – Martinez, North Concord
Tuesday, January 5, 2021, 4:00 pm – 5:00 pm
Web link: https://us02web.zoom.us/j/88020890928
By phone: 408-638-0968 (Meeting ID: 880 2089 0928)

Core Service Area – Clayton, Concord, Pleasant Hill, Walnut Creek
Tuesday, January 5, 2021, 5:00 pm – 6:00 pm
Web link: https://us02web.zoom.us/j/82806333877
By phone: 408-638-0968 (Meeting ID: 828 0633 3877)

Lamorinda Service Area – Lafayette, Moraga, Orinda
Friday, January 8, 2021, 4:00 pm – 5:00 pm
Web link: https://us02web.zoom.us/j/86148441553
By phone: 408-638-0968 (Meeting ID: 861 4844 1553)

South Service Area – Danville, San Ramon, Dublin
Friday, January 8, 2021, 5:00 pm – 6:00 pm
Web link: https://us02web.zoom.us/j/83388778518
By phone: 408-638-0968 (Meeting ID: 833 8877 8518)

Service Changes Effective October 4, 2020

Winter service changes will take effect starting Sunday, October 4, 2020, and will include schedule adjustments to Routes 4, 6, 7, 35, 92X, 93X, 95X, 96X, 310, 311, 314, 316, 320, 321, & 335.

RouteChangeNew Schedule
4Revised schedule Download PDF
6Revised schedule Download PDF
7Revised schedule Download PDF
35Revised schedule Download PDF
92XRevised schedule Download PDF
93XRevised schedule Download PDF
95XRevised schedule Download PDF
96XRevised schedule Download PDF
310Revised schedule Download PDF
311Revised schedule Download PDF
314Revised schedule Download PDF
316Revised schedule Download PDF
320Revised schedule Download PDF
321Revised schedule Download PDF
335Revised schedule Download PDF

Service Changes Effective August 9, 2020

UPDATE (8/4/2020): Additional schedule adjustments have been made due to COVID-19. Affected routes are noted as UPDATED in the table below.

Fall service changes will take effect starting Sunday, August 9, 2020, and will include schedule adjustments to ALL routes, plus routing changes on Routes 6, 28, 92X, 97X, 311, & 321.

Click here for changes to 600-series school routes for the 2020/2021 school year.

Summary of Changes

Route
Schedule Adjustment
Routing Change
Change Details
New Brochure
1 Schedule Adjustment Schedule adjustments Download PDF
4 Schedule Adjustment Schedule adjustments UPDATED Download PDF
5 Schedule Adjustment Schedule adjustments UPDATED Download PDF
6 Schedule Adjustment Routing Change Schedule adjustments, eliminate Orinda Community Center loop UPDATED Download PDF
7 Schedule Adjustment Schedule adjustments UPDATED Download PDF
9 Schedule Adjustment Schedule adjustments Download PDF
10 Schedule Adjustment Schedule adjustments UPDATED Download PDF
11 Schedule Adjustment Schedule adjustments Download PDF
14 Schedule Adjustment Schedule adjustments Download PDF
15 Schedule Adjustment Schedule adjustments Download PDF
16 Schedule Adjustment Schedule adjustments Download PDF
17 Schedule Adjustment Schedule adjustments Download PDF
18 Schedule Adjustment Schedule adjustments Download PDF
19 Schedule Adjustment Schedule adjustments Download PDF
20 Schedule Adjustment Schedule adjustments Download PDF
21 Schedule Adjustment Schedule adjustments UPDATED Download PDF
27 Schedule Adjustment Schedule adjustments Download PDF
28 Schedule Adjustment Routing Change Schedule adjustments, reroute from Arnold/Center to Muir Rd and extend to Concord BART Download PDF
35 Schedule Adjustment Schedule adjustments UPDATED Download PDF
91X Schedule Adjustment Schedule adjustments Download PDF
92X Schedule Adjustment Routing Change Schedule adjustments, modify routing through Bishop Ranch to remove stops at BR 15 and Bishop/Sunset UPDATED Download PDF
93X Schedule Adjustment Schedule adjustments UPDATED Download PDF
95X Schedule Adjustment Schedule adjustments UPDATED Download PDF
96X Schedule Adjustment Schedule adjustments UPDATED Download PDF
97X Schedule Adjustment Routing Change Schedule adjustments, new stop ordering within Bishop Ranch (BR 1, SRTC, BR 2600, Bishop/Sunset) Download PDF
98X Schedule Adjustment Schedule adjustments Download PDF
99X Schedule Adjustment Schedule adjustments Download PDF
310 Schedule Adjustment Schedule adjustments, all trips extended to serve Clayton Download PDF
311 Schedule Adjustment Routing Change Schedule adjustments, remove John Muir Hospital loop (replaced by Route 321) Download PDF
314 Schedule Adjustment Schedule adjustments Download PDF
315 Schedule Adjustment Schedule adjustments Download PDF
316 Schedule Adjustment Schedule adjustments Download PDF
320 Schedule Adjustment Schedule adjustments Download PDF
321 Schedule Adjustment Routing Change Schedule adjustments, add John Muir Hospital loop Download PDF
335 Schedule Adjustment Schedule adjustments Download PDF

Winter Service Changes Starting Nov 17, 2019

Winter service changes will take effect starting Sunday, November 17, 2019, and will include major schedule and routing changes to routes serving Bishop Ranch (Routes 92X, 95X, 96X, and 97X), as well as minor schedule changes on Routes 1, 9, and 93X.

Summary of Changes

  • 10 min peak frequency from Walnut Creek to Bishop Ranch, see Routes 95X & 96X
  • Reduction in service on Route 97X (3 fewer AM trips, 1 less PM trip)
  • Stops at Chevron, BR 3, & BR 6 will no longer be served. BR 7 will no longer be served by Routes 95X, 96X, & 97X.
  • Stop at BR 1 will be relocated (see map)
  • Routes 96X & 97X will only serve southern part of Bishop Ranch (BR 1, BR 2600, Sunset/Bishop, San Ramon Transit Center)
  • Route 95X will serve northern part of Bishop Ranch (BR 15, BR 8, Annabel, San Ramon Transit Center)
  • Minor schedule changes on Routes 1, 9, & 93X

Maps & Schedules

RouteChangeNew Map & Schedule
1Schedule changes PDF
9Schedule changes PDF
92XRouting change to remove Chevron stop PDF
93XSchedule changes PDF
95XIncreased service; routing change to serve northern part of Bishop Ranch (Annabel, BR 8, & BR 15); southbound AM trips and northbound PM trips will not serve Danville Park & Ride PDF
96XSome trips replaced by Route 95X; routing change to only serve southern part of Bishop Ranch (BR 1, BR 2600, Sunset/Bishop, San Ramon Transit Center) PDF
97XReduction in service; routing change to only serve southern part of Bishop Ranch (BR 1, BR 2600, Sunset/Bishop, San Ramon Transit Center) PDF

NEW Weekend Route 335 Starts Aug 11, 2019

New weekend Route 335 will begin service on Sunday, August 11, 2019. Ride for FREE through the end of September 2019!

This new route will serve the San Ramon Transit Center, Bollinger Canyon Rd, Dougherty Rd, and Dublin/Pleasanton BART on Saturdays and Sundays. The route will operate hourly between 8:00 am and 7:00 pm. Trips will be interlined with Route 321, meaning passengers can stay on the bus to continue on to Danville, Alamo, and Walnut Creek BART.

Try it out for FREE through the end of September 2019! Free rides sponsored by 511 Contra Costa.

Map & Schedule

Saturdays & Sundays
To Dublin/Pleasanton BART
Continues from route San Ramon Transit Center Sunset Dr/Bishop Dr Bollinger Canyon/Main Branch Rd Bollinger Canyon/Watermill Rd Dublin/Pleasanton BART
8:05am8:08am8:18am8:21am8:35am
9:05am9:08am9:18am9:21am9:35am
10:05am10:08am10:18am10:21am10:35am
11:05am11:08am11:18am11:21am11:35am
12:05pm12:08pm12:18pm12:21pm12:35pm
1:05pm1:08pm1:18pm1:21pm1:35pm
2:05pm2:08pm2:18pm2:21pm2:35pm
3:05pm3:08pm3:18pm3:21pm3:35pm
4:05pm4:08pm4:18pm4:21pm4:35pm
5:05pm5:08pm5:18pm5:21pm5:35pm
6:05pm6:08pm6:18pm6:21pm6:35pm
To San Ramon Transit Center
Dublin/Pleasanton BART Bollinger Canyon/East Branch Pkwy Bollinger Canyon/Windemere Pkwy Bollinger Canyon/Blueheart Way Sunset Dr/Bishop Ranch City Center San Ramon Transit Center Continues as route
7:48am7:59am8:00am8:02am8:09am8:18am
8:48am8:59am9:00am9:02am9:09am9:18am
9:48am9:59am10:00am10:02am10:09am10:18am
10:48am10:59am11:00am11:02am11:09am11:18am
11:48am11:59am12:00pm12:02pm12:09pm12:18pm
12:48pm12:59pm1:00pm1:02pm1:09pm1:18pm
1:48pm1:59pm2:00pm2:02pm2:09pm2:18pm
2:48pm2:59pm3:00pm3:02pm3:09pm3:18pm
3:48pm3:59pm4:00pm4:02pm4:09pm4:18pm
4:48pm4:59pm5:00pm5:02pm5:09pm5:18pm
5:48pm5:59pm6:00pm6:02pm6:09pm6:18pm
6:48pm6:59pm7:00pm7:02pm7:09pm7:18pm