News & Announcements – Page 3 – County Connection

Transit Operator Appreciation Day, Fare-Free March 18

Concord, CA – Transit Operator Appreciation Day is Saturday, March 18, 2023, and County Connection, Tri Delta Transit, and WestCAT are offering a day of fare-free rides. No payment will be required on all three agencies’ buses for fixed routes and paratransit. Additionally, Tri Delta Transit’s ride-hailing service, Tri MyRide, will not require any payment for the day either.  

Transit Operator Appreciation Day, sometimes called Transit Driver Appreciation Day, started in 2009 in Seattle as a blog about appreciating bus drivers. By 2014, the name was changed to cover the diverse public transportation available throughout the United States. The day is set aside to thank and appreciate transit drivers for their service for the community.  

Image of bus operator with text 'Transit Operator Appreciation Day'

“The contribution drivers make has never been realized more than over the past three years of the pandemic. Transit operators performed a critical and essential service during this time by continuing to provide public transportation,” said Tri Delta Transit CEO, Rashidi Barnes.  

Transit Operator Appreciation Day continues to be a notable day for those who value public transportation and want to acknowledge those on the front lines operating transit vehicles. In addition to risking possible exposure to COVID-19, transit operators have been asked to adapt to ever-changing regulations and dramatic fluctuations in ridership demand, adapt to new schedules, as well as work to fill open shifts due to national driver shortages.  

“There’ve been a lot of unknowns in the past few years in public transit operations,” acknowledged Bill Churchill, General Manager of County Connection. “We’re so proud that, despite any setbacks, we’ve maintained a high on-time performance rate—a testament to the dedication of our bus operators.”  

Rob Thompson, General Manager of WestCAT, shared a similar sentiment of transit drivers, stating, “Our drivers truly are the front line for our agencies. Their commitment and hard work are invaluable in providing public transit to our communities.”  

The three partnering transit agencies are glad to offer a day of fare-free riding for passengers, hoping to bring attention to this annual day of recognition. “We hope by going fare free, riders can focus on the driver and their rider experience, and vice-versa, instead of focusing on fares,” says Tri Delta Transit Board Chair Anissa Williams. “For Transit [Operator] Driver Appreciation Day, agencies hope everyone takes a moment to thank their transit driver when riding the bus and post positive messages on the social media pages of the system you ride so that the drivers can see them.”  

To learn more about these transit agencies, visit TriDeltaTransit.com, CountyConnection.com and WestCATorg.  

RFP NOTICE – Non-Emergency Medical Transportation (NEMT)

The Central Contra Costa Transit Authority (County Connection) is seeking proposals for Non-Emergency Medical Transportation (NEMT) management services.  County Connection was formed in 1980 as a joint powers agency to provide coordinated transportation services within central Contra Costa County. County Connection provides both fixed route and paratransit services to the following cities and jurisdictions: the Cities of Clayton, Concord, Lafayette, Martinez, Orinda, Pleasant Hill, San Ramon, Walnut Creek, the Towns of Danville and Moraga and unincorporated areas of central Contra Costa County.

For more information on this RFP visit our procurement page: https://countyconnection.com/procurements/

Service Changes Effective January 8, 2023

Service Changes Effective January 8, 2023:
Routes 4, 10, 20, 301, 310, 311, 314, 315, 320, 321, and 335.

ROUTEWHAT CHANGEDSCHEDULE
4Rerouted from Locust to S. California due to long term construction on Locust.Download PDF
10Adjustments to running times on select trips.Download PDF
20Adjustments to running times on select trips.Download PDF
301Adjustments to running times to interline with Route 311.Download PDF
310Adjustments to running times to interline with Routes 315 and 320.Download PDF
311Adjustments to running times to interline with Route 301.Download PDF
314Adjustments to running times.Download PDF
315Adjustments to running times to interline with Routes 310 and 320.Download PDF
320Adjustments to running times to interline with Routes 310 and 320.Download PDF
321Adjustments to running times to interline with Route 335.Download PDF
335Adjustments to running times to interline with Route 321.Download PDF

WHY ARE THERE CHANGES IN SERVICE?
County Connection is making adjustments to a few of our routes. These service changes are in response to feedback and intended to best meet customer demand. If you have questions, contact Customer Service 925-676-7500.

¿POR QUÉ HAY CAMBIOS EN EL SERVICIO?
County Connection está haciendo ajustes en algunas de nuestras rutas. Estos cambios en el servicio están destinados a satisfacer mejor la demanda de los clientes. ¿Preguntas? Comuníquese con Servicio al Cliente al 925-676-7500.

Bus Bridge Courtesy of County Connection

October 15-16: Due to BART trackway repairs in Pleasant Hill between Concord and Pleasant Hill BART Stations, there will be no train service. County Connection will provide free bus bridge for passengers traveling between the BART stations. For more information on this project visit: BART Bridge

Route 311 is also an alternative route with service to Concord, Pleasant Hill, and Walnut Creek BART Stations.

Temporary bus relocation: Route 311 at Concord BART will be relocated to the Route 20 bus stop, located nearby at the first bus stop on the transit aisle. See map for stop location Concord BART Station Map.

Free Rides in October on All Routes

Ride free in October on County Connection. (Image of a cartoon bus flying through the sky.)
  • All County Connection buses and paratransit are free to ride for the entire month of October, no payment required for any passenger. 
  • A month of free rides is made possible by federal stimulus funding and is intended to not only help essential workers save money but encourage commuters to take public transit. 
  • While public transit ridership numbers remain below pre-pandemic levels, County Connection has doubled its passenger count in the past two years. 

Have you heard? County Connection is offering free rides to all who board one of our buses along any route, as well as paratransit. A month of fare-free riding this October is just one of the ways County Connection, and other public transit agencies like WestCAT, hope to encourage more people in Contra Costa County to choose public transportation as a commute option.  

During Fall 2019, average monthly passenger levels were over 300,000 compared to the fall of 2020 when there were fewer than 100,000 monthly passengers, down by 71% from the previous year. By comparison, in August 2022, there’s been some uptick, with roughly 200,000 bus passengers.  

Infographic of monthly passenger averages by year, 2019-2022. Image reflects roughly 300k passengers per month in 2019, 100k in 2020, 150k in 2021, and 200k in 2022.

Although daily routines are returning to what they were before the pandemic, public transit ridership remains low. “County Connection is not the only bus agency that saw a dramatic dip in ridership,” says Bill Churchill, General Manager of County Connection. “Though an industry-wide trend, we are proud to have doubled our passenger count in the past two years.” 

Still, the commuter landscape has changed—maybe forever as more office-based work allows for flexible and on-going work schedules Those who do not have the option to work from home are choosing to drive alone on their commute, leaving many public transit routes with very little ridership.  

Federal funding has been made available for transit agencies to apply toward operational costs as well as a stimulus for increasing ridership. “We plan our routes and frequency of bus service based on our passenger counts,” explained Pranjal Dixit, Manager of Planning, “and travel patterns are still irregular.” In spring 2021, County Connection made a major service change to better match service levels to rider demand, which included shifting resources from peak-hour commute routes in order to preserve essential local service. 

County Connection serves Central Contra Costa County and is especially critical for the essential workforce who may not have any other commute option, as was evident during the height of the pandemic when 20% of passengers never stopped riding. In addition, given recent increases in traffic congestion, gas prices, and climate change impacts, public transit provides a greener, cost-effective alternative to driving alone. Free rides on County Connection will not only help essential workers save money, but hopefully persuade others to get back on transit–perhaps beyond October. 

For more information on County Connection routes serving your area, visit countyconnection.com or call Customer Service at (925) 676-1976.

Service Changes Effective February 20, 2022

Spring service changes will take effect starting Sunday, February 20, 2022, and will include changes to Routes 10, 16, 17, 92X, 98X, 601, 603, 611, 612, and 616.

RouteChangeNew Schedule
10Added PM tripDownload PDF
16Added PM tripDownload PDF
17Revised ScheduleDownload PDF
92XRemoved AM TripDownload PDF
98XRevised ScheduleDownload PDF
601Removed Crest LoopDownload PDF
603Removed From Service – alternate service available on Route 6Download PDF
611Added AM Trip to Concord BARTDownload PDF
612Added AM Trip to Concord BARTDownload PDF
616Added AM Trip to Concord BARTDownload PDF

County Connection General Manager Steps Down

New Leadership Already in Place as Ramacier Departs

County Connection General Manager Rick Ramacier, who announced his intent to step down in August, will end his tenure at the public transit agency on December 31. Ramacier joined County Connection in 1992 as the Accessible Services Manager and has served as General Manager since 1998, where he leads the agency of over 240 employees with an annual budget of $45.3 million dollars.

Throughout his years of service, Ramacier has led County Connection to make major improvements in the quality of its public transit services, including the conversion to a hybrid electric fleet, becoming one of the first California transit operators to introduce inductive in-route wireless charging of battery electric buses; the introduction of an innovative all electric bus service; the coordination of regional paratransit services in Contra Costa County; and playing a leadership role in developing the successful Measure J expenditure plan, approved by the voters, which increased transit services throughout Contra Costa.

“Rick has this ability to see change before others do, and to move things and people forward,” said David E. Hudson, City of San Ramon Mayor and County Connection Vice Chair of the Board of Directors. “As a result, we are in a great position to get ahead in terms of technology and the future of public transit. Rick’s real legacy is that for us, come January, it will be business as usual, because Rick has laid the foundation with a base that we can take from here and continue to build and improve County Connection services.”

In addition to the long-term safety record and financial stability of the agency, Ramacier is particularly proud of the strong, diverse, and highly respected management team he has built over the years.

“As an organization, County Connection is heading in the right direction,” said Ramacier. “If there was anything to celebrate during the COVID ordeal, it was how our professional, diverse, and inclusive culture made it possible to pivot in innovative and crucial ways during the pandemic.”

In response to the COVID-19 pandemic, the agency dramatically re-purposed its ADA paratransit service from one service ADA eligible passengers to ones that served multiple Contra Costa County health needs such as: Meals on Wheels meal deliveries; school lunches to low income students sheltering at home doing school online; transporting low income, senior, and homeless people infected with COVID-19; and delivering food and supplies from the Contra Costa Food Bank to needy families who could not leave their homes during the pandemic.

A prominent public transit leader for the Bay Area, the State of California and the Nation, Ramacier is also stepping down in December as Chair of the Metropolitan Transportation Commission’s Bay Area Partnership Board, as Chair of the Clipper Executive Board, as Association Board Member and Chair of the State Legislative Committee of the California Transit Association, and as Chair of the State Legislative Committee of the California Association For Coordinated Transportation (CalACT). Ramacier is also Past Chair of the Accessibility Committee of the American Public Transportation Association, Past Chair of the Board of Directors of CalACT among other leadership roles.

“As a long-time member and two-term Chair of the California Transit Association’s State Legislative Committee, Rick was directly involved in the largest state policy matters impacting public transit for two decades,” said Michael Pimentel, Executive Director of the California Transit Association. “Spanning Senate Bill 1 implementation, Transportation Development Act reform, the California Air Resources Board’s Innovative Clean Transit regulation, and our industry’s response to the COVID-19 pandemic, Rick’s leadership and aptitude for consensus building ensured that the Association was always prepared to represent the interests of communities across our state and to deliver results that substantially improved public transportation for all Californians.”

During the pandemic, in which public transit saw steep declines in ridership, Ramacier was a key member of the Metropolitan Transportation Commission (MTC) Blue Ribbon Transit Recovery Task Force working with transit operators, labor, and elected officials, which resulted in the Task Force adopting vital rider and worker COVID safety protocols, as well as crafting a future pathway for transit recovery in the Bay Area.

“Rick is one of those silent leaders with the ability to bring very diverse interests together and build a consensus that is focused on the user of the system,” said MTC Commissioner and Solano County Supervisor Jim Spering, Chair of the Blue Ribbon Transit Recovery Task Force. “His leadership and ability to bring the small and large operators together to develop a seamless system that encourages the use of public transit has been a major contribution to the Bay Area Region.”

Ramacier leaves County Connection in a solid financial position with stable labor relations, and its bus and paratransit services poised to regain ridership and ready to take on the next generation of growth and mobility options. He leaves the leadership of County Connection in the capable hands of those he has mentored and guided through the years to assume management positions within the agency with current Assistant General Manager Bill Churchill taking the reins as General Manager on January 1.

“None of our successes would have been possible over the years without all the great women and men who work at County Connection, from the newest transit operator up through the current Assistant General Manager. Through these fine folks I have received the opinions and the stories necessary to make good decisions. They never failed to make me look good. I will be forever grateful for each and everyone of them.”

For more on Ramacier’s departing thoughts, see his December blog: A Fond Farewell, Final Message as General Manager. https://countyconnection.com/a-fond-farewell/

County Connection Wins Sustainability Award

County Connection was honored with a Leadership in Sustainability Award by Sustainable Contra Costa for the Walnut Creek Downtown Trolley (Route 4). The award is for Sustainable Resource Management, which includes waste and pollution reduction, air quality, energy conservation, efficiency, and generation.

The Walnut Creek Downtown Trolley

Route 4 circulates through the city’s downtown core, with layovers at BART and Broadway Plaza, and fares are subsidized by the City of Walnut Creek. In 2012, County Connection purchased four all-electric, trolley-replica buses to operate on Route 4, and two wireless electric vehicle charging stations, including an inductive charger installed at the BART station. County Connection became one of the first public transit authorities in the Bay Area to implement electric buses, and one of the first in the nation to implement a fleet of in-route inductively charged electric buses.

County Connection staff receiving the Leadership in Sustainability Award

As part of accepting this award, County Connection staff were invited to attend an awards gala hosted at the Pleasant Hill Community Center on September 20th. About 200 people attended including representatives from several non-profits, city and county government, and local businesses. County Connection staff accepted the award after an introduction from Cindy Silva, Mayor Pro Tem of Walnut Creek. In addition to this award, County Connection was also recognized by Central Sanitation for its continued water recycling efforts.