News & Announcements – County Connection

Food Drive & County Connection Hiring Event

Join us for our Food Drive & County Connection Hiring Event, part of the 20th Annual Pleasant Hill Community Day of Service. We’re collecting food for our neighbors facing food insecurity. All donations go a long way in helping families and individuals in need.

County Connection staff will also be on hand to talk about open positions at the County Connection Hiring Event! Stop by to donate food, apply for a new job, or just to say HI!

  • Friday, September 20, 2024 | 6-8pm
    Pleasant Hill Park, 147 Gregory Lane
    (Food Drive only)
  • Saturday, September 21, 2024 | 9am-Noon
    Pleasant Hill Park, 147 Gregory Lane
    (Food Drive & County Connection Hiring Event)
    > See current job openings

Ways to give

  • In person: Stop by our event on September 20 & 21 and drop off your donations! Volunteers will be on hand to collect your non-perishable food. > See what kinds of foods are needed.
  • Donate online: For every $1 donated, Food Bank of Contra Costa & Solano can provide 2 meals. All proceeds go to Food Bank of Contra Costa & Solano.

In partnership with the  City of Pleasant Hill, Food Bank of Contra Costa & Solano, and County Connection.

County Connection stacked work mark

Tails wagging and ready to serve  

With National Service Dog Month upon us this September, we are spotlighting service dogs and the valuable support they give to those looking to move through their day safely and with confidence. For public transit, providing accessible and affordable transit is a cornerstone of County Connection’s operations and service animals are welcome on all our coaches.  


Guide Dog Puppies (in training) for the Blind

guide dog/puppy for the blind in training

It was a crisp Spring day earlier this year, and for a small group of 20 wet-nosed Labrador Retriever and Golden Retriever guide dog puppies in training, County Connection buses were their classroom. The pups, ruff-ly (pun intended) around 1 year old and accompanied by Guide Dogs for the Blind volunteers, were being socialized and trained to one day (hopefully) become guide dogs for people who are blind or visually impaired.

To give the puppies a feel for a bus in motion, the group took a short ride from North Concord BART and around the County Connection headquarters in Concord. While riding, there were lots of distractions and the dogs were able to acclimate to the sounds on the buses (dings from pulling a stop request cord, beeping during deployment of the ramp). They also practiced sitting on the floor of bus, tucked beside or behind the raisers’ legs (out of the aisle). To close, the handlers practiced boarding and de-boarding the bus, all while holding the attention of the pups by regularly giving them treats. That’s a good boy!

How do you know if a dog is a guide dog? Guide dogs wear a specialized guide dog harness when working. The harness is sized specially for each dog and Guide Dogs for the Blind’s harnesses have the organization’s name on the front as well as on a reflective plate on the handle. > Learn more about Blindness and Guide Dog etiquette

About Guide Dogs for the Blind: Over the course of over 80 years, Guide Dogs for the Blind’s mission has expanded to three kinds of programs: a Guide Dog Mobility Program, an Orientation and Mobility (O&M) Program, and a K9 Buddy Program. The public is invited to sign up for tours and attend graduations on their campus in San Rafael. More information is available at guidedogs.com.  


Bounding with Joy: Shelter dogs get new leash on life as service animals

Joybound People & Pets in Walnut Creek (formerly the Animal Rescue Foundation or ARF), which is accessible on the free Shadelands Shuttle/Route 7 bus, is committed to the human-animal bond through cat and dog rescue and adoption. Their Shelter to Service program offers Veterans, first responders, victims of violent crime and others identified by a mental health professional with the support of a psychiatric service or facilities dog. Psychiatric service dogs are more than just pets; they’re trained professionals capable of assisting individuals with mental health conditions such as depression, anxiety, PTSD, agoraphobia, and beyond. In 2023, 167 animals were adopted by Veterans and there were 860 hours of service dog training logged. 

The Shelter to Service program is an expansion of Pets & Vets and delivers four solutions: 

  1. Canine rescue and partnering: Shelters across the country are overflowing with animals needing loving families, especially large dogs who make up the majority of dogs needing homes. Shelter to Service relieves overcrowded public shelters and removes healthy, behaviorally sound dogs from risk of euthanasia. Dogs who complete the program go on to enjoy deep reciprocal love and care from the service dog partnership; dogs released from the program will have benefitted from 14 weeks of training, making them highly desirable candidates for adoption.   
  1. Human mental and emotional health: Program participants gain the life-changing benefits of a psychiatric service dog, as well as elevated self-esteem from their role in finalizing the training of their service dog to Assistance Dogs International (ADI) standards.   
  1. Vocational training: Volunteer Foster Trainers acquire valuable vocational training toward credentialing as a Certified Professional Dog Trainer (CPDT).   
  1. Community service: Volunteer Foster Trainers provide a profound act of service by preparing candidate dogs for the program. The foundational training and care they give in the first 12 weeks of the program eliminates the testing anxiety participants often experience and increases the chances of service dogs’ success. 

In honor of National Service Dog Month, Joybound’s Shelter to Service program is having an open house for people to learn about how training shelter dogs can become psychiatric service animals, meet mental health professionals as well as some of their service animals themselves.  

Joybound People & Pets Open House 
Saturday, September 14, 2024 | 10 am – 1 pm 
2890 Mitchell Drive, Walnut Creek, CA 


Service Changes Effective August 11, 2024

Service changes to Routes 6, 91X, 93X, 600 Select School Routes

ROUTE
WHAT CHANGED
SCHEDULE
6
  • Adjustments to trips and running times
Download PDF
91X
  • Removed stop at Airport Plaza
  • Added stop at John Glenn/Concord Ave
  • Changed timepoint heading to John Glenn/Concord Ave
  • Adjustments to trips and running times
Download PDF
93X
  • Adjustments to times leaving Antioch BART at 7:07a
Download PDF
RESUME 600 SELECT SCHOOL SERVICE
600s
  • Lamorinda School Districts
Download PDF
600s
  • Mt. Diablo School District
Download PDF
600s
  • San Ramon School District
Download PDF
600s
  • Walnut Creek School District
Download PDF

WHY ARE THERE CHANGES IN SERVICE?
County Connection is making time adjustments to some of our routes to better align with neighboring transit agency schedules. The updated schedules are intended to provide a more seamless transit experience across agencies. If you have questions, contact Customer Service 925-676-7500.

¿POR QUÉ HAY CAMBIOS EN EL SERVICIO?
County Connection está haciendo ajustes de tiempo en algunas de nuestras rutas para alinearse mejor con los horarios de las agencias de tránsito a nuestros alrededores. Los horarios actualizados están destinados a proporcionar una experiencia de tránsito más fluida entre las agencias. Si tiene preguntas, comuníquese con Servicio al Cliente al 925-676-7500.

Service Changes Effective June 9, 2024

Service changes to Routes 5, 10, 20, 35, 91X, 92X, 96X, 97X, 98X, 321, 335

ROUTE
WHAT CHANGED
SCHEDULE
5
  • Adjustments to trips and running times
Download PDF
10
  • Adjustments to trips and running times
Download PDF
20
  • Adjustments to trips and running times
Download PDF
35
  • Removed timepoints at Sunset/Bishop and Camino Ramon/Bishop
Download PDF
91X
  • Adjustments to trips and running times
Download PDF
92X
  • Added Northbound stop at Camino Ramon/Bishop
Download PDF
96X
  • Removed timepoint at Sunset/Bishop
  • Added stop at Camino Ramon/Bishop
Download PDF
97X
  • Removed timepoint at Sunset/Bishop
  • Added stop at Camino Ramon/Bishop
Download PDF
98X
  • Adjustments to trips and running times
Download PDF
321
  • Adjustments to trips and running times
Download PDF
335
  • Adjustments to trips and running times
  • Removed timepoints at Sunset/Bishop and Camino Ramon/Bishop
Download PDF

WHY ARE THERE CHANGES IN SERVICE?
County Connection is making time adjustments to some of our routes to better align with neighboring transit agency schedules. The updated schedules are intended to provide a more seamless transit experience across agencies. If you have questions, contact Customer Service 925-676-7500.

¿POR QUÉ HAY CAMBIOS EN EL SERVICIO?
County Connection está haciendo ajustes de tiempo en algunas de nuestras rutas para alinearse mejor con los horarios de las agencias de tránsito a nuestros alrededores. Los horarios actualizados están destinados a proporcionar una experiencia de tránsito más fluida entre las agencias. Si tiene preguntas, comuníquese con Servicio al Cliente al 925-676-7500.

Clipper Fare Changes: More Discounts & Lower Express Fares  

Save money when you use Youth Clipper, Clipper START, and ride County Connection Express Routes

[En Español] Beginning January 1, 2024, it will be more affordable to ride County Connection with a Youth Clipper or Clipper START card, with fares going from 20% to 50% off for eligible riders. And, Clipper fares on all County Connection express routes are going down in price, matching our local route Clipper fares. In other words, that’s $1.00 to ride County Connection when you use your Youth Clipper or Clipper START card, and only $2.00 for express routes (same cost as local routes).


FARES: YOUTH CLIPPER (6-18) & CLIPPER START *

PAYMENT TYPEFARE (all routes)
Youth Clipper / Clipper START
   Single Ride$1.00 (all routes)
   Bus-to-Bus TransferFree
   BART-to-Bus Transfer$0.50
   Day Pass$3.75
   31-Day Pass$60.00 (valid on all routes)
Cash – Single Ride$2.50

FARES: ADULT (19-64)

PAYMENT TYPEFARE (all routes)
Clipper
   Single Ride$2.00 (all routes)
   Bus-to-Bus TransferFree
   BART-to-Bus Transfer$1.00
   Day Pass$3.75
   31-Day Pass$60.00 (valid on all routes)
Cash – Single Ride$2.50

YOUTH CLIPPER: $1.00 rides

Image of a male youth holding up a Clipper card for Clipper Youth, $1.00 per ride.

Youth Clipper is available for ages 6-18 and is great for youth who want to save money and ride public transit at half the cost (50% discount) of an Adult Clipper card. To apply: 


CLIPPER START: $1.00 rides

Clipper START is a regional pilot program to provide single-ride discounts to eligible riders. To qualify you must: 

  • Be a resident of the San Francisco Bay Area   
  • Be 19-64 years old   
  • Not have an RTC Clipper Card for people with disabilities   
  • Have a household income of 200% of the federal poverty level or less  

CLIPPER EXPRESS ROUTE FARES   

Beginning January 1, 2024, County Connection express route fares on Clipper will be reduced from $2.25 to $2.00 for adults, and from $1.80 to $1.00 for Youth Clipper and Clipper START card holders.  

In addition, the East Bay Regional 31-Day Local Pass ($60) will be valid on all County Connection routes, including Express routes, and the 31-Day Express Pass ($70) will be eliminated. The 31-Day Local Pass will continue to be accepted on Tri Delta Transit, Wheels, and WestCAT (except LYNX) buses. 


WHY THE CHANGE IN FARES?  In the years following the pandemic, public transit agencies continue to look for ways to simplify the fare rate structure across the region. This is in part to incentivize ridership but is also a move toward increased consistency with broader regional policies. (Translation: We want public transit to be an easy and affordable option for everyone.) 

Cambios en las tarifas de Clipper: más descuentos y tarifas más bajas en rutas exprés 

Ahorre dinero cuando utilice Clipper de Jovenes, Clipper START y viaje en las rutas exprés de County Connection  

[English version] A partir del 1 de enero del 2024, viajar en County Connection será más accesible con una tarjeta Clipper de Jovenes (Youth Clipper) o Clipper START, con  descuento que ode 50% para pasajeros elegibles. Y las tarifas de Clipper en todas las rutas exprésde County Connection serán reducidas, igualando las tarifas de Clipper de nuestras rutas locales. En otras palabras, eso es $1.00 para viajar en County Connection cuando usa su tarjeta Clipper de Jovenes o Clipper START, y solo $2.00 para rutas exprés (el mismo costo que las rutas locales). 


TARIFAS: Clipper de Jovenes (6-18) y Clipper START * 

TIPO DE PAGO TARIFA (todas las rutas) 
Clipper de Jovenes / Clipper START 
   Viaje individual$1.00 (todas las rutas)
   Traslado de autobús a autobúsGratis 
   Traslado de BART a autobús $0.50
   Pase diario$3.75
   Pase de 31 días$60.00 (válido en todas las rutas)
Efectivo – Viaje único $2.50
*Efectivo el 1 de enero de 2024

TARIFAS: Clipper Adulto (19-64)

TIPO DE PAGOTARIFA (todas las rutas) 
Clipper 
 Viaje individual$2.00 (all routes)
   Traslado de autobús a autobúsGratis
  Traslado de BART a autobús $1.00
   Pase diario$3.75
   Pase de 31 días$60.00 (válido en todas las rutas)
Efectivo – Viaje único $2.50

CLIPPER de JOVENES: Tarifa de $1.00 

Image of a male youth holding up a Clipper card for Clipper Youth, $1.00 per ride.

Clipper de Jovenes está disponible para edades de 6 a 18 años y es ideal para jóvenes que desean ahorrar dinero y viajar en transporte público por la mitad del costo (50% de descuento) de una tarjeta Adulto Clipper. Aplicar: 

  • ENVIAR UNA SOLICITUD: Los pasajeros de 6 a 18 años pueden solicitar una tarjeta Clipper de Jovenes por correo, correo electrónico o fax. Al enviar una solicitud, podemos determinar su elegibilidad. 
  • SOLICITE EN PERSONA: Los pasajeros jóvenes pueden obtener una tarjeta en persona en County Connection, 2477 Arnold Industrial Way en Concord, de lunes a viernes, de 8 am a 3 pm. 
  • Deberá verificar su fecha de nacimiento con una forma de identificación aceptada para una tarjeta Clipper de Jovenes
  • Encuentre una ubicación en persona cerca de usted haciendo clic aquí

CLIPPER START: Tarifa de $1.00

Clipper START es un programa piloto regional que ofrece descuentos en tarifas a pasajeros elegibles. Para calificar debes: 

  • Ser residente del Área de la Bahía de San Francisco 
  • Tener entre 19 y 64 años 
  • No tener una Tarjeta RTC Clipper para personas con discapacidades 
  • Tener un ingreso familiar del 200% del nivel federal de pobreza o menos 

TARIFAS DE CLIPPER  EN RUTAS EXPRES 

A partir del 1 de enero de 2024, las tarifas de la rutaS exprés de County Connection se reducirán de $2.25 a $2.00 para adultos que paguen con una tarjeta Clipper, y de $1.80 a $1.00 para pasajeros que paguen su tarifa con tarjetas Clipper Juvenil y Clipper START. 

Además, el Pase Local Regional de 31 Días de East Bay ($60) será válido en todas las rutas de County Connection, incluyendo las rutas  exprés, y se eliminará el Pase Express de 31 días ($70). El pase local de 31 días se seguirá aceptando en los autobuses Tri Delta Transit, Wheels y WestCAT (excepto LYNX). 


¿Por qué el cambio de tarifas? En los años posteriores a la pandemia, las agencias de transporte público continúan buscando formas de simplificar la estructura de tarifas en toda la región. Esto es en parte para incentivar el número de pasajeros, pero también es un paso hacia una mayor coherencia con pólizas regionales. (Traducción: Queremos que el transporte público sea una opción fácil y accesible para todos). 

Service Changes Effective January 14, 2024

Service changes to Routes 7, 97X, 321

ROUTE
WHAT CHANGED
SCHEDULE
7
  • Stop relocated at Pleasant Hill BART
Download PDF
97X
  • Adjustments to running times on morning trips
Download PDF
321
  • Adjustments to running times from Walnut Creek BART
Download PDF

WHY ARE THERE CHANGES IN SERVICE?
County Connection is making time adjustments to some of our routes to better align with neighboring transit agency schedules. The updated schedules are intended to provide a more seamless transit experience across agencies. If you have questions, contact Customer Service 925-676-7500.

¿POR QUÉ HAY CAMBIOS EN EL SERVICIO?
County Connection está haciendo ajustes de tiempo en algunas de nuestras rutas para alinearse mejor con los horarios de las agencias de tránsito a nuestros alrededores. Los horarios actualizados están destinados a proporcionar una experiencia de tránsito más fluida entre las agencias. Si tiene preguntas, comuníquese con Servicio al Cliente al 925-676-7500.

Service Changes Effective November 12, 2023

Service changes to Routes 15, 35, 335

ROUTE
WHAT CHANGED
SCHEDULE
15
  • Adjustments to running times from Pleasant Hill BART by 3 minutes later.
  • Removed two AM trips and three PM trips from John Muir Medical Center Loop.
Download PDF
35
  • Revised northbound routing turning on Camino Ramon from Bollinger Canyon to San Ramon Transit Center.
  • Added new stop and time point at Camino Ramon/Bishop.
  • Adjustments to running times from Dublin/Pleasanton BART by 20 minutes between 11 AM and 3 PM.
  • Removed two AM and three PM trips from Crow Canyon Loop.
Download PDF
335
  • Revised northbound routing turning on Camino Ramon from Bollinger Canyon to San Ramon Transit Center.
  • Added new stop and time point at Camino Ramon/Bishop.
Download PDF

WHY ARE THERE CHANGES IN SERVICE?
County Connection is making time adjustments to some of our routes to better align with neighboring transit agency schedules. The updated schedules are intended to provide a more seamless transit experience across agencies. If you have questions, contact Customer Service 925-676-7500.

¿POR QUÉ HAY CAMBIOS EN EL SERVICIO?
County Connection está haciendo ajustes de tiempo en algunas de nuestras rutas para alinearse mejor con los horarios de las agencias de tránsito a nuestros alrededores. Los horarios actualizados están destinados a proporcionar una experiencia de tránsito más fluida entre las agencias. Si tiene preguntas, comuníquese con Servicio al Cliente al 925-676-7500.

Public Hearing: Clipper Fare Changes

Notice of Public Hearing – Thursday, September 28, 2023, 9:00 am

County Connection is seeking public comment on a fare change proposal, which includes an increased discount for Clipper START and Youth Clipper from 20% to 50%, as well as the elimination of Express route surcharges on Clipper.

Clipper START & Youth Clipper Discounts

The Clipper START and Youth Clipper fare discounts on County Connection began as a pilot in January 2021. The Clipper START program provides a 20% discount off the Clipper single-ride fare for eligible low-income adults. Because the Clipper START program is limited to adults over the age of 18, County Connection implemented a similar 20% discount for riders using a Youth Clipper card. In order to increase participation, incentivize ridership, and create more consistency throughout the region, County Connection is proposing to increase the discount to 50% for both Clipper START and Youth Clipper.

Express Route Fares

Currently, riders using Clipper are charged an extra $0.25 on Express routes, and a 31-day pass that is valid on Express routes costs an extra $10. In an effort to simplify its fare structure, County Connection is proposing to eliminate these surcharges so that the fare for Express routes is the same as for Local routes and there is a single 31-day pass that is valid on all routes. 

Summary of Proposed Changes

The table below shows a combined summary of the proposed fare changes.

Clipper Card TypeFare ProductCurrentProposed
LocalExpressAll Routes
AdultSingle Ride$2.00$2.25$2.00
Clipper START & Youth (6-18)Single Ride$1.60$1.80$1.00
BART-to-Bus Transfer$0.80$0.50
All31-day Pass$60.00$70.00$60.00

No changes are being proposed for cash fares, Senior Clipper, RTC, or LINK paratransit fares.

How to Comment

Comments can be submitted in writing via mail, email, or online, or at the scheduled public hearing. Written comments must be received by September 20, 2023.

  • Add a comment on this post (see bottom of page)
  • Mail your comment in writing to:
    Director of Planning & Marketing
    2477 Arnold Industrial Way
    Concord, CA 94520
  • Email planning@countyconnection.com
  • Speak at the public hearing on Thursday, September 28, 2023 at 9:00 am (in person or via teleconference):

NOTE: It is anticipated that the Board of Directors will take action on the proposed changes at their regular meeting scheduled for September 28, 2023, following the public hearing. If approved, the proposed fare changes would take effect on January 1, 2024. The Clipper START and Youth fare discounts would remain a pilot program through June 30, 2025. However, the proposed Express route fare changes would be permanent.

Route 27 & 99X Consolidating

Effective August, 6, 2023, Routes 27 and 99X will be consolidated to form a single, more direct 99X providing express service between Martinez Amtrak and North Concord BART, better serving the surrounding community and those traveling in this area. Additional features of the new alignment and schedule include:

  • FARE-FREE RIDES: The new 99X will be fare-free, no payment required for passengers
  • SERVICE TO HIGH USAGE STOPS: The new route will continue to serve high usage stops (North Concord BART, Concord Adult Homeless Shelter, Morello/Arnold, Martinez Amtrak, and Mason Circle)
  • STREAMLINED SERVICE: We’ve cut segments of Routes 27 and (former) 99X that have little to no ridership. The new Route 99X will not stop at Pike Ln, Pacheco Transit Center, Muir Rd, and Arnold Dr.
  • IMPROVED AMTRAK TRANSFERS: We’ve better aligned our run times to line up with the train schedule running out of Martinez Amtrak.
  • MAINTAIN SERVICE LEVELS: Though two routes are becoming one (new) route, we’re still preserving existing service levels overall, including hours and frequency

    (See map below for updated route as well as eliminated segments)