News & Announcements – Page 3 – County Connection

Hold onto Your Hats–it’s Roadeo Time! 

Maybe this ain’t your first Roadeo (yes, that’s how it’s spelled). But if it is, buckle up: in public bus circles, the International Bus Roadeo, run by the American Public Transportation Association (APTA) is the ultimate test of skill. A Roadeo is a bus-handling competition held annually, challenging public bus agencies to pit their top operators against an obstacle course of hard turns, quick stops, and serpentines—all timed, of course. For most operators, however, it is just another day at the office. 

Image of a bus negotiating the Rear Duels Clearance, obstacle 1.
Roadeo judge looking on as County Connection bus negotiates the Rear Duels Clearance, Problem 1. (County Connection/Andy Smith)

To qualify for the International Bus Roadeo, held this year in Austin, TX, agencies must first hold their own competitions, adhering to the same judging criteria, and course problems. County Connection hosts its competition in late Winter/early Spring, inviting any staff with a Class B driver’s license to participate. But only an APTA-qualified* operator winner can advance to the international stage.  

Like County Connection, many agencies turn their local competitions into mini-industry-only events, inviting partner agencies for judging, food trucks, and even a bounce house for the kids—all fostering a spirit of camaraderie and friendly rivalry. And yes, there is a good chance for everyone to ride through a bus wash while singing “The Wheels on the Bus”—pure joy for both kids and kids-at-heart! 

On the international stage, local competition winners face off against other top operators from around the country for the top prize. The operator with the highest score receives a trophy, Champion Ring, and $1,000. In addition to navigating the obstacle course, participants are evaluated on personal appearance and complete a pre-trip inspection of the bus—a true test of expertise. 

Graphic of County Connection Roadeo course.

 While a simple left or right turn may seem easy, bus drivers navigate these 13-ton, 30–40-foot long vehicles daily, maneuvering through bustling freeways and narrow streets. Add in unexpected challenges like accidents or animals darting across the road, and the demands become clear. Bus operators possess skills often overlooked, or at least not easily noticed. With each trip, they must balance precision, quick thinking, stellar customer service, and a high level of professionalism. It’s no wonder so many agencies strive for excellence at the APTA International Bus Roadeo, displaying the remarkable skill set required to sit behind the wheel of a bus.  

Image of a driver in a bus, working through the Roadeo obstacle course.
County Connection operator finishing the final obstacle, the judgement stop. (County Connection/Ryan Jones)

In a time when County Connection and the public transit industry grapple with financial sustainability, recover ridership lost during the pandemic, and strive to fill numerous vacant operator positions, the Roadeo represents more than just a contest. It’s a point of pride for agencies; a reminder that while competition can be fierce, it’s the everyday dedication of operators that truly keeps our communities moving safely.  

For over 25 years, County Connection has proudly sent over 10 operators to compete nationally, many of whom competed more than once. The agency also has the top female driver, who in 2010 ranked in at #4 nationally, and is still the top-scoring female competitor.  

So, as drivers tackle the Roadeo gauntlet, both on small and big stages, they also reflect the real-life obstacles they face daily—because in the world of bus driving, every day can feel like a Roadeo. 

*To be APTA-qualified, operators must not have had any accidents, suspensions, or attendance warnings in the year prior to competing.  


Improvements in Service, On-Time Performance 

Graphic of a bus with a clock over it.

We hear you: you want your buses to arrive on time! At County Connection, we recognize the critical importance of on-time performance and providing a service you can count on, and we want that, too!  

In 2023, we conducted a passenger survey, something we do every three years, with results that guide our decisions on any service changes and route planning. 10% of riders we spoke to said they would ride County Connection more if our service was more reliable. And a sizable portion of people we surveyed (19%) rated our current reliability as fair or poor. These findings were enlightening, though not entirely surprising. 

We are committed to providing excellent service to our passengers, but face many challenges, including ever-increasing traffic congestion and a nationwide driver shortage. (There’s plenty of buses, but not enough people to drive them.) Driver shortages have impacted our ability to run all service lines effectively, however, we are actively recruiting new drivers to address this issue, too! (Psst…we’re hiring!) 

In response to the survey, our Planning team has been looking into ways to improve service reliability and the overall passenger experience. Last fall, we started using new data-driven software intended to improve service by continually tracking real-time bus location, and schedule adherence. This technology allows us to compare the actual running time of our buses as they travel down their routes against our published timetables. We are putting ourselves to the test by asking: are we delivering on our promises? By identifying differences between what we’ve scheduled and how our buses run, we can make informed changes to improve service reliability. 

What does improved on-time performance look like? 

We recently made some changes to our schedules to make them more accurate and adjusted some routes to help our buses flow better with traffic or, when possible, avoid congestion altogether. 

These changes were made to 24 routes, including weekday local, weekend, school, and express routes, and we’ve observed promising results (as shown in Table 1, below). Since these changes, 82% of our buses on these 24 routes are operating on-time. Across all 51 of our routes systemwide, 81% of our buses are on-time.

Table 1: On-time performance, measuring before Spring 2024 and after recent service changes (Current).

SERVICESpring 2024CurrentChange
Local78%82%+ 4%
Weekend74%82%+ 8%
Express76%82%+ 6%
School64%80%+ 16%
AVERAGE77%82%+ 5%

In Table 1, the column Spring 2024, shows percentages when our buses were scheduled to arrive at timepoints and the percentage of time they were actually arriving on schedule. The column Current, shows how, after changes in service, on-time performance shifted and buses were arriving on schedule an average of +5% of the time. (For all you math brains out there, average on-time performance percentages are calculated based on the actual number of on-time arrivals across all routes where service changes were made, giving more weight to routes with a greater number of trips, rather than just averaging the percentages for each service type.)

Predictive tools at your fingertips 

For passengers who want to stay informed about their bus’s arrival times, the Transit app and the route pages on our website include live feed maps showing the current location of the buses on your route, in addition to our published schedules (see below).  


A new start in bus stop improvements 

Additionally, we’re working to make system-wide improvements to our bus stops. As part of this initiative, we plan to install 28 new monitors that display real-time bus arrival times that are updated every 10 seconds. These displays will be housed in vandal-resistant cases and will include ADA-compliant text-to-speech features.  

Real-time display

The short-term goal is to install a real-time bus arrival display at the busiest bus stop in each city within the County Connection service area, if the stop has at least 10 passenger boardings per day (excluding BART stations and transit centers, which will see new signage as part of the Metropolitan Transportation Commission’s Regional Mapping & Wayfinding Project coming in the next year). The remaining 18 displays will be installed at our other busiest stops, ensuring better coverage along various routes.

At County Connection, we are committed to continually enhancing our service and your experience. Thank you for your feedback, patience, and support as we make strides toward improving on-time performance and overall satisfaction.  


Service Changes Effective January 12, 2025

Service changes to Routes 4, 7, 11, 15, 99X, 301, 311, 315, 623, 636

ROUTE
WHAT CHANGED
SCHEDULE
4
  • Long term detour ended. Service is reinstated on Locust St but will continue on S. Broadway (no service on Broadway Plaza)
Download PDF
7
  • Revised schedule
Download PDF
11
  • Revised schedule
Download PDF
15
  • Revised schedule
Download PDF
99X
  • Removed Mason Cir and added Solano Loop (Commercial Support Services relocated)
  • Revised schedule
Download PDF
301
  • Extended route to Via Monte/Ygnacio Valley Rd
  • Revised schedule
Download PDF
311
  • Revised schedule
Download PDF
315
  • Revised schedule
Download PDF
SELECT SCHOOL SERVICE ADJUSTMENTS
623
  • Revised schedule (Monte Vista High)
Download PDF
636
  • Revised schedule (California High, Iron Horse Middle, Pine Valley Middle)
Download PDF

WHY ARE THERE CHANGES IN SERVICE?
County Connection is making time adjustments to some of our routes to better align with neighboring transit agency schedules and improve on time performance. The updated schedules are intended to provide a more seamless transit experience across agencies. If you have questions, contact Customer Service 925-676-7500.

¿POR QUÉ HAY CAMBIOS EN EL SERVICIO?
County Connection está haciendo ajustes de tiempo en algunas de nuestras rutas para alinearse mejor con los horarios de las agencias de transporte vecinas y mejorar la puntualidad. Los horarios actualizados están destinados a proporcionar una experiencia de tránsito más fluida entre las agencias. Si tiene preguntas, comuníquese con Servicio al Cliente al 925-676-7500.

Schroder legacy on display with building dedication 

Concord, CA — County Connection is proud to announce the dedication of the Schroder Administration Building to honor Robert (Bob) Schroder and his son, Robert (Rob) Schroder, for their exceptional service to the community and their unwavering commitment to public transportation in Contra Costa County. The dedication ceremony was held Thursday, December 19, 2024 at County Connection headquarters in Concord.

Image of Rob Schroder in front of Schroder Administration Building at County Connection.
Rob Schroder speaking with well-wishers in front of newly christened Schroder Administration Building at County Connection.

Bob Schroder (1928-2019) was a businessperson, civic leader, and founding father in establishing the Central Contra Costa Transit Authority (County Connection), serving on its Board of Directors from 1980 to 1998. Additional notable roles include serving 16 years on the Walnut Creek City Council, 16 years on the Contra Costa County Board of Supervisors, and holding a seat on the Metropolitan Transportation Commission. 

Bob’s foresight allowed for broader collaboration among local cities, making public transportation more accessible for all East Bay residents. His dedication earned him the nickname “Mr. Transportation” and led to his legacy being immortalized with the “Robert I. Schroder” bridge over Treat Boulevard. 

Bob’s son, Rob Schroder, recently retired from the County Connection Board of Directors, where he served from 1998 to 2024, while also serving as mayor and councilmember for the City of Martinez. His extensive contributions encompass transforming city finances, revitalizing parks and public facilities, and launching initiatives that support local businesses; solidifying his status as a true champion for the community and its residents. 

“For the first time in 44 years, we will not have a Schroder sitting on our Board of Directors,” quipped Bill Churchill, General Manager of County Connection. “The Schroders embody the essence of civic leadership, and they recognized that advocating for public transit is a vital investment in both economic and community growth.” Churchill, who has been with the Authority for 30 years himself, working with both Bob and Rob, continued, “In public transit, we strive to ensure there’s reliable and accessible transit for all. The Schroders truly understood that mission.” 

The Schroder Administration Building will stand as a tribute to Bob and Rob Schroders’ time, talents, and shared vision for enhancing public transportation and community development in Contra Costa County. 

County Connection Secures $15.9 Million Grant for Solar and Service Modernization Project 

Concord, CA – County Connection has been awarded $15.9 million from the Transit and Intercity Rail Capital Program (TIRCP) to fund the innovative Solar Supported Zero Emission Vehicle Fleet and Service Modernization Project. This transformative project aims to enhance public transit services while significantly reducing greenhouse gas emissions, particularly benefiting disadvantaged and low-income communities within the County Connection service area. 

The project proposes the installation of 90,000 square feet of solar panels and a microgrid battery storage facility to support the acquisition of future zero-emission buses (ZEBs) that will replace outdated diesel-powered buses. 

“This funding will strengthen the foundation of our zero emission programs and commitment to ensuring safe reliable and clean public transportation for our Contra Costa residents,” said Kevin Wilk, Walnut Creek City Councilmember and the Chairman of County Connection Board of Directors. 

The project is particularly important as it aligns with California’s strict air quality regulations. In 2023, County Connection’s Board of Directors adopted a plan to transition to a fully zero-emission bus fleet, in accordance with California Air Resources Board (CARB) regulations requiring all new buses purchased after January 1, 2029, to be zero-emission vehicles. The initial phase will focus on acquiring 27 additional ZEBs, set to replace diesel buses which will be at the end of their useful life. 

The TIRCP funding will not only support critical infrastructure upgrades at the main bus depot in Concord but will also enhance the facility’s resilience against future power grid disruptions. The on-site solar power generation and battery storage will significantly lower emissions, reinforcing County Connection’s commitment to a sustainable future. 

“We are always looking toward the future and for new ways to offer reliable public transit to the communities we serve,” said Bill Churchill, General Manager at County Connection. In total, the project is estimated to cost $48.9 million, with this grant award leveraging additional state and federal funds. 

The anticipated greenhouse gas emission reduction is substantial, with projections indicating a reduction of 40,372 metric tons of CO2 equivalent (MTCO2e), highlighting the project’s critical role in reducing greenhouse gas emissions. 

Media inquires, please contact Ryan Jones, Manager of Marketing & Communications, County Connection at rjones@cccta.org or call 925-680-2037. 

Service Changes Effective November 10, 2024

Service changes to Routes 6, 10, 17, 20, 28, 321, 335, 601, 602, 605, 612

ROUTE
WHAT CHANGED
SCHEDULE
6
  • Adjustments to trips and running times weekday and weekend
Download PDF
10
  • Revised schedule
Download PDF
17
  • Revised schedule
Download PDF
20
  • Revised schedule
Download PDF
28
  • Revised schedule
Download PDF
321
  • Revised schedule
Download PDF
335
  • Revised schedule
Download PDF
SELECT SCHOOL SERVICE ADJUSTMENTS
601
  • Revised schedule
  • Changed timepoint name from Castlehill/Arbol Grande to Tice Valley/Del Valle
Download PDF
602
  • Revised schedule
Download PDF
605
  • Revised schedule
  • Added morning trip leaving Lilac/Newell (no service to Creekside)
Download PDF
612
  • Revised schedule
Download PDF

WHY ARE THERE CHANGES IN SERVICE?
County Connection is making time adjustments to some of our routes to better align with neighboring transit agency schedules. The updated schedules are intended to provide a more seamless transit experience across agencies. If you have questions, contact Customer Service 925-676-7500.

¿POR QUÉ HAY CAMBIOS EN EL SERVICIO?
County Connection está haciendo ajustes de tiempo en algunas de nuestras rutas para alinearse mejor con los horarios de las agencias de tránsito a nuestros alrededores. Los horarios actualizados están destinados a proporcionar una experiencia de tránsito más fluida entre las agencias. Si tiene preguntas, comuníquese con Servicio al Cliente al 925-676-7500.

Food Drive & County Connection Hiring Event

Join us for our Food Drive & County Connection Hiring Event, part of the 20th Annual Pleasant Hill Community Day of Service. We’re collecting food for our neighbors facing food insecurity. All donations go a long way in helping families and individuals in need.

County Connection staff will also be on hand to talk about open positions at the County Connection Hiring Event! Stop by to donate food, apply for a new job, or just to say HI!

  • Friday, September 20, 2024 | 6-8pm
    Pleasant Hill Park, 147 Gregory Lane
    (Food Drive only)
  • Saturday, September 21, 2024 | 9am-Noon
    Pleasant Hill Park, 147 Gregory Lane
    (Food Drive & County Connection Hiring Event)
    > See current job openings

Ways to give

  • In person: Stop by our event on September 20 & 21 and drop off your donations! Volunteers will be on hand to collect your non-perishable food. > See what kinds of foods are needed
  • From home: The City of Pleasant Hill will pick up food from your home! Fill out the online Community Food Drive Donation Form to register. Then, on Community Service Day simply leave your donation outside your front door (by 9am) and the City will have a volunteer pick it up. > Click here to register to give from home
  • Donate online: For every $1 donated, Food Bank of Contra Costa & Solano can provide 2 meals. All proceeds go to Food Bank of Contra Costa & Solano.

In partnership with the  City of Pleasant Hill, Food Bank of Contra Costa & Solano, and County Connection.

County Connection stacked work mark

Tails wagging and ready to serve  

With National Service Dog Month upon us this September, we are spotlighting service dogs and the valuable support they give to those looking to move through their day safely and with confidence. For public transit, providing accessible and affordable transit is a cornerstone of County Connection’s operations and service animals are welcome on all our coaches.  


Guide Dog Puppies (in training) for the Blind

guide dog/puppy for the blind in training

It was a crisp Spring day earlier this year, and for a small group of 20 wet-nosed Labrador Retriever and Golden Retriever guide dog puppies in training, County Connection buses were their classroom. The pups, ruff-ly (pun intended) around 1 year old and accompanied by Guide Dogs for the Blind volunteers, were being socialized and trained to one day (hopefully) become guide dogs for people who are blind or visually impaired.

To give the puppies a feel for a bus in motion, the group took a short ride from North Concord BART and around the County Connection headquarters in Concord. While riding, there were lots of distractions and the dogs were able to acclimate to the sounds on the buses (dings from pulling a stop request cord, beeping during deployment of the ramp). They also practiced sitting on the floor of bus, tucked beside or behind the raisers’ legs (out of the aisle). To close, the handlers practiced boarding and de-boarding the bus, all while holding the attention of the pups by regularly giving them treats. That’s a good boy!

How do you know if a dog is a guide dog? Guide dogs wear a specialized guide dog harness when working. The harness is sized specially for each dog and Guide Dogs for the Blind’s harnesses have the organization’s name on the front as well as on a reflective plate on the handle. > Learn more about Blindness and Guide Dog etiquette

About Guide Dogs for the Blind: Over the course of over 80 years, Guide Dogs for the Blind’s mission has expanded to three kinds of programs: a Guide Dog Mobility Program, an Orientation and Mobility (O&M) Program, and a K9 Buddy Program. The public is invited to sign up for tours and attend graduations on their campus in San Rafael. More information is available at guidedogs.com.  


Bounding with Joy: Shelter dogs get new leash on life as service animals

Joybound People & Pets in Walnut Creek (formerly the Animal Rescue Foundation or ARF), which is accessible on the free Shadelands Shuttle/Route 7 bus, is committed to the human-animal bond through cat and dog rescue and adoption. Their Shelter to Service program offers Veterans, first responders, victims of violent crime and others identified by a mental health professional with the support of a psychiatric service or facilities dog. Psychiatric service dogs are more than just pets; they’re trained professionals capable of assisting individuals with mental health conditions such as depression, anxiety, PTSD, agoraphobia, and beyond. In 2023, 167 animals were adopted by Veterans and there were 860 hours of service dog training logged. 

The Shelter to Service program is an expansion of Pets & Vets and delivers four solutions: 

  1. Canine rescue and partnering: Shelters across the country are overflowing with animals needing loving families, especially large dogs who make up the majority of dogs needing homes. Shelter to Service relieves overcrowded public shelters and removes healthy, behaviorally sound dogs from risk of euthanasia. Dogs who complete the program go on to enjoy deep reciprocal love and care from the service dog partnership; dogs released from the program will have benefitted from 14 weeks of training, making them highly desirable candidates for adoption.   
  1. Human mental and emotional health: Program participants gain the life-changing benefits of a psychiatric service dog, as well as elevated self-esteem from their role in finalizing the training of their service dog to Assistance Dogs International (ADI) standards.   
  1. Vocational training: Volunteer Foster Trainers acquire valuable vocational training toward credentialing as a Certified Professional Dog Trainer (CPDT).   
  1. Community service: Volunteer Foster Trainers provide a profound act of service by preparing candidate dogs for the program. The foundational training and care they give in the first 12 weeks of the program eliminates the testing anxiety participants often experience and increases the chances of service dogs’ success. 

In honor of National Service Dog Month, Joybound’s Shelter to Service program is having an open house for people to learn about how training shelter dogs can become psychiatric service animals, meet mental health professionals as well as some of their service animals themselves.  

Joybound People & Pets Open House 
Saturday, September 14, 2024 | 10 am – 1 pm 
2890 Mitchell Drive, Walnut Creek, CA 


Service Changes Effective August 11, 2024

Service changes to Routes 6, 91X, 93X, 600 Select School Routes

ROUTE
WHAT CHANGED
SCHEDULE
6
  • Adjustments to trips and running times
Download PDF
91X
  • Removed stop at Airport Plaza
  • Added stop at John Glenn/Concord Ave
  • Changed timepoint heading to John Glenn/Concord Ave
  • Adjustments to trips and running times
Download PDF
93X
  • Adjustments to times leaving Antioch BART at 7:07a
Download PDF
RESUME 600 SELECT SCHOOL SERVICE
600s
  • Lamorinda School Districts
Download PDF
600s
  • Mt. Diablo School District
Download PDF
600s
  • San Ramon School District
Download PDF
600s
  • Walnut Creek School District
Download PDF

WHY ARE THERE CHANGES IN SERVICE?
County Connection is making time adjustments to some of our routes to better align with neighboring transit agency schedules. The updated schedules are intended to provide a more seamless transit experience across agencies. If you have questions, contact Customer Service 925-676-7500.

¿POR QUÉ HAY CAMBIOS EN EL SERVICIO?
County Connection está haciendo ajustes de tiempo en algunas de nuestras rutas para alinearse mejor con los horarios de las agencias de tránsito a nuestros alrededores. Los horarios actualizados están destinados a proporcionar una experiencia de tránsito más fluida entre las agencias. Si tiene preguntas, comuníquese con Servicio al Cliente al 925-676-7500.

Service Changes Effective June 9, 2024

Service changes to Routes 5, 10, 20, 35, 91X, 92X, 96X, 97X, 98X, 321, 335

ROUTE
WHAT CHANGED
SCHEDULE
5
  • Adjustments to trips and running times
Download PDF
10
  • Adjustments to trips and running times
Download PDF
20
  • Adjustments to trips and running times
Download PDF
35
  • Removed timepoints at Sunset/Bishop and Camino Ramon/Bishop
Download PDF
91X
  • Adjustments to trips and running times
Download PDF
92X
  • Added Northbound stop at Camino Ramon/Bishop
Download PDF
96X
  • Removed timepoint at Sunset/Bishop
  • Added stop at Camino Ramon/Bishop
Download PDF
97X
  • Removed timepoint at Sunset/Bishop
  • Added stop at Camino Ramon/Bishop
Download PDF
98X
  • Adjustments to trips and running times
Download PDF
321
  • Adjustments to trips and running times
Download PDF
335
  • Adjustments to trips and running times
  • Removed timepoints at Sunset/Bishop and Camino Ramon/Bishop
Download PDF

WHY ARE THERE CHANGES IN SERVICE?
County Connection is making time adjustments to some of our routes to better align with neighboring transit agency schedules. The updated schedules are intended to provide a more seamless transit experience across agencies. If you have questions, contact Customer Service 925-676-7500.

¿POR QUÉ HAY CAMBIOS EN EL SERVICIO?
County Connection está haciendo ajustes de tiempo en algunas de nuestras rutas para alinearse mejor con los horarios de las agencias de tránsito a nuestros alrededores. Los horarios actualizados están destinados a proporcionar una experiencia de tránsito más fluida entre las agencias. Si tiene preguntas, comuníquese con Servicio al Cliente al 925-676-7500.