News & Announcements – Page 4 – County Connection

Category: News & Announcements

Watch Your Mailbox To Participate In Our Community Survey

We Want To Hear From You

County Connection wants to hear from the communities we serve about what is important to them. We’re undertaking a Community Survey to help improve transportation, making it easier to get around where you live and work. Random households in central Contra Costa County have been invited to participate in our Community Survey.

Be on the lookout for your invitation postcard in the mail. The postcard details how you can participate in our short 5-minute on-line survey. Your feedback will help us learn what is important to you and allow us to better serve the transportation needs of your community.

If you don’t get a postcard notice in the mail and wish to participate, click here to take the 5-minute survey.

Thank you in advance for your participation.

6-15-17 Warriors Parade and Rally

CONGRATULATIONS WARRIORS!

With the upcoming Warriors parade on June 15, it is highly recommended to take public transit to enjoy the festivities.  BART parking lots are sure to fill up fast with people going to work and others going to the parade and rally.  County Connection urges you to use a bus to get to your closest BART station.  For help in assisting with route times and any questions, please contact customer service at 925-676-7500.

You should also get your clipper cards in advance and load up with cash value to expedite your travel experience.  This will decrease the delays you could have with paying as you go.  Stop by County Connection today, for your clipper card and load cash value on it.

Minor Service Changes Will Take Place June 11, 2017

County Connection will make minor adjustments to several bus routes effective June 11, 2017 to improve system efficiency.

Routes 9, 18, 20, 316

NO TIME CHANGES, but maps are updated to reflect the long term detour around DVC.

Route 93X

The arrival time at WC BART on the trip leaving Hillcrest at 6:25AM is adjusted to arrive at BART at 7:45 AM.

Route 260

Revised summer schedule.

600 Series

All school trips are removed from the summer schedule.

For information on all bus routes and schedules please call 676-7500 or visit www.cccta.wpengine.com.

 

Summer Youth Passes Available Now

Once again County Connection will sell 20-Ride bus passes for youth ages 6-18 for just $15. The passes are valid June 10 through Sept. 30, 2017 and can be purchased at various locations throughout the service area. Staff is currently distributing the passes, so call first to make sure the location near you is fully stocked.

The deeply discounted summer pass allows youths to safely get around to all their favorite locations during the summer months. Happy riding!

New Lobby Hours Effective June 1, 2017

Connection’s Administrative Office Will Remain Open During The Lunch Hour

Two years ago County Connection moved the Regional Transit Connection (RTC) function from the paratransit division to the administrative division to provide expanded service to the public. Since County Connection joined the Clipper program there has been a steady increase in the number of people coming to the Concord office to conduct business.

The Board of Directors approved a staff recommendation to keep the administrative office open during the 12:00 – 1:00 PM lunch hour, making it more convenient for patrons to purchase bus passes and Clipper Cards, turn in RTC applications, or retrieve lost and found items.

Effective Wednesday, June 1, 2017 the new lobby hours will be Monday – Friday from 8:00 AM to 5:00 PM.

 

Detour On Rt. 4 This Saturday, 5/20/17

Plaza Drive will be closed to traffic from 9AM to 6PM on Saturday, May 20, 2017 for the annual Animals on Broadway event.

Southbound Direction:

Left BART Service Road

Right N California Service Road

Right N California Blvd.

Left Civic Dr.

Right Locust St.

Left Mt. Diablo Blvd.

Right South Broadway

Northbound Direction:

Start South Broadway

Right Newell Ave

Right Main St.

Left Botelho

Right Locust St.

Right Civic Dr.

Left Main St. to regular route

Our Customer Service Shines

In this day of automation, we’re used to having instant information available at our fingertips. And here at County Connection, we do. Our user friendly website, Bus Tracker bus tracking system, and our free downloadable mobile app mean you can get the information you need, when you need it.

Sometimes, however, you might need a little more personal assistance. That’s where County Connection’s Customer Service Representatives step in. Our information center is staffed with live telephone operators. No phone menus to navigate, no numbers to push. At County Connection you’ll find real live people on the other end of the line. We answer 84% of our calls within :30, so time on hold is minimal.

We’re here to help you. Our information center is open Monday-Friday from 6:30 AM to 6:30 PM, and on Saturdays from 8:00 AM to 4:30 PM.

Automation is great, but nothing beats quality customer service. Give us a call at 676-7500.

 

Detours In Place For May Day March In Concord

The May Day March scheduled to take place between 4:00 – 6:00 PM on May 1 will require detours for Routes 11, 14, 17, 19, 20, and 91X.

Westbound Willow Pass Rd. will be closed between Gateway and Galindo. Westbound Gateway will also be closed between Clayton Rd. and Willow Pass Rd. Eastbound directions will be open. Buses using Detroit Avenue will be delayed.

Route 11:  From Concord Bart:

  • Regular route to Salvio St.
  • Right on Concord Ave.
  • Left on Market St. to regular route

From Pleasant Hill Bart:

  • Regular route to Market St.
  • Continue straight on Market St.
  • Right on Concord Ave.
  • Left on Pacheco St.
  • Right on East St. to regular route.

Route 14: From Concord Bart:

  • Regular route to Oak St.
  • Left on Galindo St
  •  Onto Monument Blvd.
  • Back to regular route

   From Pleasant Hill Bart:

  • Regular route to Monument Blvd.
  • Right on Oak St.
  • Back to regular route

 

Route 17 & 19: Will use regular Monday detour in place (for food trucks in Todos Santos Park).

  • Regular route to Willow Pass Rd.
  • Right on Willow Pass Rd.
  • Left on East
  • Left on Pacheco
  • Right on Grant to regular route

 

Route 20:  From Concord Bart:

  • Regular route to Willow Pass Rd.
  • Right on Willow Pass Rd
  • Left on East St.
  • Left on Salvio St.
  • Right on Concord Ave.
  • Left on Market St
  • Right on Willow Pass Rd.
  • Back to regular route

From DVC:

  • Regular route to Market St.
  • Left on Market St.
  • Right on Concord Ave.
  • Left on Pacheco St.
  • Right on East St.
  • Stay right onto Park St.
  • Left on Grant
  • Onto Oak St.
  • Left on Mt. Diablo
  • Left into Bart

Route 91X:  From Concord Bart:

  • Right on Park St.
  • Left on East St.
  • Left on Salvio St.
  • Right on Concord Ave.
  • Back to regular route

From Diamond Blvd: 

  • Regular route to Willow Pass Rd.
  • Left on Market St.
  • Right on Concord Ave.
  • Left on Pacheco St.
  • Right on East St.
  • Stay right onto Park St.
  • Left on Grant
  • Onto Oak St.
  • Left on Mt. Diablo
  • Left into Bart