Eligibility & Registration

In order to be eligible for County Connection LINK service, it must be determined that you are eligible for paratransit services under the Americans with Disabilities Act (ADA). A person can be found to be ADA paratransit eligible for all or for some of their transit trips, based on the individual’s specific condition(s).

Click this link to download an application to assess your eligibility for The County Connection LINK paratransit service:Application-for-ADA-Paratransit-Service-rev-18

To assist you in completing your application, you may want to refer to the Disability Rights Education Forum (DREDF) website for tips on strengthening your case by clicking on this link: www.dredf.org. Click on the “Transportation” section from the Home Page.

To apply for LINK eligibility, you may come to the LINK office at 2477 Arnold Industrial Way in Concord, download an application, or call 680-2066 or 680-2067 to have an application sent to you. Please fill out the application as completely as you can, including whether or not you travel with an attendant or a service animal (i.e. guide dog). It’s OK to have someone help you.

After we receive and review your application:

  • You may receive a telephone call for additional information;
  • Your application may be sent to the professional you have indicated on your application, and/or;
  • You may be asked to come to the County Connection offices for an in-person interview.

You will be notified by mail of your eligibility status within 21 days of receipt of your completed application.

The guiding principle for ADA paratransit eligibility is the inability to independently use the fixed-route transit due to a disability or a health related condition.

Once you have been determined eligible for ADA paratransit services by County Connection LINK, you will also be eligible to use other ADA paratransit services throughout the Bay Area. For more information, please call Customer Service at 680-2066 or 680-2067.

A photo ID certifying your ADA paratransit eligibility is not required when using the County Connection LINK services; however, it may be required when using paratransit services outside the San Francisco Bay Area. If you will be traveling or you would like to obtain a discount on County Connection fixed-route buses, please call 680-2066 or 680-2067 to get more information about obtaining a photo ADA identification card.

You will be happy to know that you may obtain a reduced fare on fixed-route buses by presenting your ADA paratransit eligibility letter, your Documentation of ADA paratransit eligibility form (both of these items will be mailed to you when you are certified), your ADA paratransit eligibility ID card, a Medicare card, or any proof of age 65 or older.

Eligibility Appeals Process

If you disagree with the conditions of your ADA paratransit eligibility, or if you have been denied paratransit eligibility, you have the right to appeal the decision.

To do so, you need to send a brief letter within 60 days of the decision, stating your reasons for the appeal to: LINK Eligibility Appeals, The County Connection, 2477 Arnold Industrial Way, Concord, CA 94520.

Once we receive the letter, an appeals panel will be assembled to hear your appeal. The appeals board will render a final, written decision within 30 days of hearing your appeal.

The appeals panel consists of at least 3 persons, including one “peer” to the applicant (likely a volunteer representative from County Connection’s Advisory Committee or the Contra Costa Paratransit Coordinating Council), one applicable professional expert, and one staff member from the County Connection, NOT involved in the original review of your application.

The appeals process will include a meeting between you (or someone on your behalf) and the appeals panel, and the possibility of a functional and/or cognitive testing procedure.

You may bring anyone you wish along to the meeting to speak on your behalf. County Connection LINK will provide free transportation for you to and from the appeals meeting. The County Connection will also provide any necessary aids that you request at the appeals meeting, if you request them at least one week in advance.