Eligibility & Registration – County Connection

Eligibility & Registration

All LINK Paratransit riders must be eligible for paratransit services under the Americans with Disabilities Act (ADA) and complete an application. There are two ways to apply: 

  1. Download an application (also available in Spanish)
  2. Have a paper application mailed to you by calling us at 925-680-2066

Filling Out Your Application

Please fill out the application as completely as possible.

  • Include whether or not you travel with an attendant.
  • Indicate if you travel with a service animal (i.e. guide dog).
  • It’s OK to have someone help with your application.

Submitting Your Application

You can submit your application in 3 ways:

1. Via email to:


2. Via mail to:

County Connection
2477 Arnold Industrial Way Concord, CA 94520

3. Via fax to:


Reviewing Your Application

After we receive and review your application, we may:

  • Call you via telephone for additional information
  • Send your application to the professional you have indicated on your application
  • Ask you to come to the County Connection offices for an in-person interview

You will be notified by mail of your eligibility status within 21 days of receipt of your completed application.

For more tips on strengthening your case, visit the The Disability Rights Education Forum.

The guiding principle for ADA paratransit eligibility is the inability to independently use the fixed-route transit due to a disability or a health related condition.

Once you have been determined eligible for ADA paratransit services by County Connection LINK, you will also be eligible to use other ADA paratransit services throughout the Bay Area. For more information, please call the LINK Paratransit ADA Eligibility Department at 925-676-1976.

A photo ID certifying your ADA paratransit eligibility is not required when using the LINK Paratransit services; however, it may be required when using paratransit services outside the San Francisco Bay Area. 

If you will be traveling or you would like to obtain a discount on County Connection fixed-route buses, please call the LINK Paratransit Eligibility Department at 925-676-1976 to get more information about obtaining a photo ADA identification card. You may obtain a reduced fare on fixed-route buses by presenting your ADA paratransit eligibility letter, your Documentation of ADA paratransit eligibility form (both of these items will be mailed to you when you are certified), your ADA paratransit eligibility ID card, a Medicare card, or any proof of age 65 or older.

Eligibility Appeals Process

If you disagree with the conditions of your ADA paratransit eligibility, or if you have been denied paratransit eligibility, you have the right to appeal the decision.

To do so, you need to send a brief letter within 60 days of the decision, stating your reasons for the appeal to: LINK Eligibility Appeals, The County Connection, 2477 Arnold Industrial Way, Concord, CA 94520.

Once we receive the letter, an appeals panel will be assembled to hear your appeal. The appeals board will render a final, written decision within 30 days of hearing your appeal.

The appeals panel consists of at least 3 persons, including one “peer” to the applicant (likely a volunteer representative from County Connection’s Advisory Committee or the Contra Costa Paratransit Coordinating Council), one applicable professional expert, and one staff member from the County Connection, NOT involved in the original review of your application.

The appeals process will include a meeting between you (or someone on your behalf) and the appeals panel, and the possibility of a functional and/or cognitive testing procedure.

You may bring anyone you wish along to the meeting to speak on your behalf. County Connection LINK will provide free transportation for you to and from the appeals meeting. County Connection will also provide any necessary aids that you request at the appeals meeting, if requested at least one week in advance.