Frequently Asked Questions – County Connection

Frequently Asked Questions

What is the ADA?

The ADA is the Americans with Disabilities Act, a civil rights law passed in 1990 that guarantees Americans with disabilities full and equal access to services and accommodations.

As a senior, am I automatically eligible for LINK service?

No. Eligibility for service is based on an individual’s inability to use regular bus service due to a disability or health condition.

What must I do to be able to use LINK service?

Call 680-2066 or 680-2067 to obtain an ADA application or you can download the application below. Complete and submit the application and you will be notified if you qualify for the service.

Once I am determined eligible for the service, am I eligible for life?

No. Eligibility is granted for a maximum of three years. You will be notified 3 months before your eligibility expires so you have plenty of time to renew.

Sometimes the driver picks up or drops off other riders before he drops me off. Why doesn’t he just bring me to my destination?

Paratransit is a shared ride system. In order to provide as many trips as possible, trips are scheduled in the most efficient manner possible.

Sometimes I see another van with only one person on it at the same destination I am traveling to. Why weren’t both passengers placed on the same vehicle?

Scheduling trips is a complicated process. Due to differing pick up or drop off locations/times, it is not always possible to take riders to the same location in the same vehicle.

Are discounted fares available for LINK service?

No. Paratransit service is expensive to provide. The $5.00 fare covers only a small portion of the actual cost.

Why is some service available only within 3/4 of a mile of regular bus service?

County Connection LINK follows the guidelines of the Americans with Disabilities Act (ADA). According to the ADA, service must be provided within 3/4 of a mile of fixed-route bus service. At most times, County Connection LINK provides service to eligible persons for trips within 1-1/2 miles of the fixed-route service.

I live on a hill where there is no bus service. Because of this, am I eligible for County Connection LINK?

Eligibility is based on an inability to use fixed-route bus service. If you have a disability or a health related condition that would prevent you from using the bus even if it were in your area, then you may be eligible for the service. You would need to complete an application for ADA paratransit service stating the health condition that prevents you from using regular bus service. 

Is there a lost and found service?

Yes. However, riders, their attendants and companions, are responsible for keeping track of their personal possessions while traveling on County Connection LINK. If you discover that you have left something on a vehicle, call 938-7433 to report it. If the item is found, you will be contacted and told where the item is being stored. You will have up to 30 days to retrieve it before it is donated to charity.

Does LINK provide rides on holidays? 

County Connection LINK observes the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. Service does not operate on these days, but reservation lines are open to reserve or cancel trips for the day following the holiday

Are service animals and pets allowed on the bus with me?

If you travel with a service animal, you must include this information on your application for eligibility. The service animal must be under your direct physical control and must be well behaved. It must not soil or damage the vehicle, bark, growl, or act in an aggressive or threatening manner. You may travel with one pet as long as the animal is fully enclosed in a secure container that you can manage and hold on your lap or place at your feet. Please tell the scheduler if you will be travelling with a service animal or bringing your pet.

Can I get on County Connection vehicles if I am in a wheelchair?

All County Connection vehicles are equipped with rider lifts or ramps that meet ADA specifications and will accommodate mobility devices such as wheelchairs and three-wheeled scooters up to 48” long by 30” wide with a combined weight of up to 800 lbs. including the passenger. Mobility devices that exceed these specifications may not be able to be accommodated.