Making a Reservation – County Connection

Making a Reservation

When and where can I go?

County Connection LINK paratransit operates at similar times and in similar areas as our existing non-commute (off-peak), fixed-route transit. These hours may vary, depending upon the particular area. When you call to book your ride, the scheduler can tell you if your ride request falls within the operating hours of the fixed route.

Approximate hours of operation for County Connection service area:

  • Weekdays: 4:30 AM – 11:00 PM
  • Weekends: 7:00 AM – 10:30 PM

Hours of operation for BART service area

In addition, County Connection LINK provides ADA service on behalf of BART during the following hours:

  • Weekdays: 5:00 AM – midnight
  • Saturdays: 6:00 AM – midnight
  • Sundays: 7:00 AM – midnight

Saturday and Sunday service, and weekend service provided on behalf of BART, is provided in very limited areas and in strict compliance with the requirements of the Americans with Disabilities Act. This service is provided within 3/4 of a mile of regular bus service or a BART station. Monday-Friday service is provided within 1.5 miles of regular fixed-route bus service.

How To Reserve a Ride

Call 925-938-RIDE (938-7433) to schedule a LINK trip                                       

You may call up to seven days in advance, but at least one day before your ride is needed, between the hours of 8:00 a.m. and 5:00 p.m., seven days a week, and holidays.  Same day requests will be accepted on a space available basis.

Your pick up time may be negotiated up to an hour before or after your requested time.

Standing Reservations (Subscription Rides)

Subscription reservations are available on a limited basis for trips that recur at the same time on the same days to and from the same addresses. Typical subscription trips include those for school, jobs, hemodialysis, chemotherapy, and other medical treatments. If space is not available for a subscription trip, you may ask to be placed on a waiting list, which is reviewed regularly. It is important to remember that standing reservations are NOT guaranteed, and may be capped at not more than 50% of all rides in any given time period. If you are unable to secure a standing ride trip, you may still call the day before, or up to two days before, for each individual trip.

Group Reservations

On occasion, LINK vehicles will be made available for group trips and special outings during normal operating hours. Please call 925-938-7433 one week in advance. Riders must be ADA eligible.

Information You’ll Need

When you call to make a reservation, please have this information ready:

  1. Your name and pick-up address
  2. The date and time of your appointment
  3. Your destination address, suite number and phone number
  4. Your preferred return time and return address
  5. Whether a personal care attendant or companion will accompany you. If claiming a personal care attendant, your eligibility information must show the need for an attendant.
  6. Whether you will be using a cane, walker, service animal, wheelchair or scooter.

If your trip is to a physician’s office, please let your physician know that you will be using County Connection LINK service and ask how long the visit will take. Please let the scheduler know what time to return for you, allowing for extra time.

How to Cancel a Ride

To cancel your trip, call 925-943-1829. Voicemail with a time and date stamp is available at this number to record your message.

Please call as soon as possible to cancel your trip. 

  • You must call AT LEAST one hour prior to your scheduled ride time in order to not be considered a “NO SHOW”.
  • Cancelling at the door if your pick-up is late will be counted as a “NO SHOW”.

Read more about our Late Cancellation/No Show policy >>

Important Phone Numbers

  • LINK Reservations: 925-938-7433
  • LINK Cancellations: 925-943-1829
  • LINK (after hours): 925-943-1829
  • LINK Applications, Questions, Comments: 925-680-2066 -or- 925-680-2067
  • LINK Account Information: 925-938-7433
  • LINK Lost and Found: 925-938-7433
  • Fixed-Route Bus Service Information: 925-676-7500

AT&T’s California Relay Service is available for individuals with hearing/speech impairments: 1-800-735-2929 (TDD) or 1-800-735-2922 (Voice), or you may dial 711.