News & Announcements – Page 2 – County Connection

Cambios en las tarifas de Clipper: más descuentos y tarifas más bajas en rutas exprés 

Ahorre dinero cuando utilice Clipper de Jovenes, Clipper START y viaje en las rutas exprés de County Connection  

[English version] A partir del 1 de enero del 2024, viajar en County Connection será más accesible con una tarjeta Clipper de Jovenes (Youth Clipper) o Clipper START, con  descuento que ode 50% para pasajeros elegibles. Y las tarifas de Clipper en todas las rutas exprésde County Connection serán reducidas, igualando las tarifas de Clipper de nuestras rutas locales. En otras palabras, eso es $1.00 para viajar en County Connection cuando usa su tarjeta Clipper de Jovenes o Clipper START, y solo $2.00 para rutas exprés (el mismo costo que las rutas locales). 


TARIFAS: Clipper de Jovenes (6-18) y Clipper START * 

TIPO DE PAGO TARIFA (todas las rutas) 
Clipper de Jovenes / Clipper START 
   Viaje individual$1.00 (todas las rutas)
   Traslado de autobús a autobúsGratis 
   Traslado de BART a autobús $0.50
   Pase diario$3.75
   Pase de 31 días$60.00 (válido en todas las rutas)
Efectivo – Viaje único $2.50
*Efectivo el 1 de enero de 2024

TARIFAS: Clipper Adulto (19-64)

TIPO DE PAGOTARIFA (todas las rutas) 
Clipper 
 Viaje individual$2.00 (all routes)
   Traslado de autobús a autobúsGratis
  Traslado de BART a autobús $1.00
   Pase diario$3.75
   Pase de 31 días$60.00 (válido en todas las rutas)
Efectivo – Viaje único $2.50

CLIPPER de JOVENES: Tarifa de $1.00 

Image of a male youth holding up a Clipper card for Clipper Youth, $1.00 per ride.

Clipper de Jovenes está disponible para edades de 6 a 18 años y es ideal para jóvenes que desean ahorrar dinero y viajar en transporte público por la mitad del costo (50% de descuento) de una tarjeta Adulto Clipper. Aplicar: 

  • ENVIAR UNA SOLICITUD: Los pasajeros de 6 a 18 años pueden solicitar una tarjeta Clipper de Jovenes por correo, correo electrónico o fax. Al enviar una solicitud, podemos determinar su elegibilidad. 
  • SOLICITE EN PERSONA: Los pasajeros jóvenes pueden obtener una tarjeta en persona en County Connection, 2477 Arnold Industrial Way en Concord, de lunes a viernes, de 8 am a 3 pm. 
  • Deberá verificar su fecha de nacimiento con una forma de identificación aceptada para una tarjeta Clipper de Jovenes
  • Encuentre una ubicación en persona cerca de usted haciendo clic aquí

CLIPPER START: Tarifa de $1.00

Clipper START es un programa piloto regional que ofrece descuentos en tarifas a pasajeros elegibles. Para calificar debes: 

  • Ser residente del Área de la Bahía de San Francisco 
  • Tener entre 19 y 64 años 
  • No tener una Tarjeta RTC Clipper para personas con discapacidades 
  • Tener un ingreso familiar del 200% del nivel federal de pobreza o menos 

TARIFAS DE CLIPPER  EN RUTAS EXPRES 

A partir del 1 de enero de 2024, las tarifas de la rutaS exprés de County Connection se reducirán de $2.25 a $2.00 para adultos que paguen con una tarjeta Clipper, y de $1.80 a $1.00 para pasajeros que paguen su tarifa con tarjetas Clipper Juvenil y Clipper START. 

Además, el Pase Local Regional de 31 Días de East Bay ($60) será válido en todas las rutas de County Connection, incluyendo las rutas  exprés, y se eliminará el Pase Express de 31 días ($70). El pase local de 31 días se seguirá aceptando en los autobuses Tri Delta Transit, Wheels y WestCAT (excepto LYNX). 


¿Por qué el cambio de tarifas? En los años posteriores a la pandemia, las agencias de transporte público continúan buscando formas de simplificar la estructura de tarifas en toda la región. Esto es en parte para incentivar el número de pasajeros, pero también es un paso hacia una mayor coherencia con pólizas regionales. (Traducción: Queremos que el transporte público sea una opción fácil y accesible para todos). 

Service Changes Effective January 14, 2024

Service changes to Routes 7, 97X, 321

ROUTE
WHAT CHANGED
SCHEDULE
7
  • Stop relocated at Pleasant Hill BART
Download PDF
97X
  • Adjustments to running times on morning trips
Download PDF
321
  • Adjustments to running times from Walnut Creek BART
Download PDF

WHY ARE THERE CHANGES IN SERVICE?
County Connection is making time adjustments to some of our routes to better align with neighboring transit agency schedules. The updated schedules are intended to provide a more seamless transit experience across agencies. If you have questions, contact Customer Service 925-676-7500.

¿POR QUÉ HAY CAMBIOS EN EL SERVICIO?
County Connection está haciendo ajustes de tiempo en algunas de nuestras rutas para alinearse mejor con los horarios de las agencias de tránsito a nuestros alrededores. Los horarios actualizados están destinados a proporcionar una experiencia de tránsito más fluida entre las agencias. Si tiene preguntas, comuníquese con Servicio al Cliente al 925-676-7500.

Service Changes Effective November 12, 2023

Service changes to Routes 15, 35, 335

ROUTE
WHAT CHANGED
SCHEDULE
15
  • Adjustments to running times from Pleasant Hill BART by 3 minutes later.
  • Removed two AM trips and three PM trips from John Muir Medical Center Loop.
Download PDF
35
  • Revised northbound routing turning on Camino Ramon from Bollinger Canyon to San Ramon Transit Center.
  • Added new stop and time point at Camino Ramon/Bishop.
  • Adjustments to running times from Dublin/Pleasanton BART by 20 minutes between 11 AM and 3 PM.
  • Removed two AM and three PM trips from Crow Canyon Loop.
Download PDF
335
  • Revised northbound routing turning on Camino Ramon from Bollinger Canyon to San Ramon Transit Center.
  • Added new stop and time point at Camino Ramon/Bishop.
Download PDF

WHY ARE THERE CHANGES IN SERVICE?
County Connection is making time adjustments to some of our routes to better align with neighboring transit agency schedules. The updated schedules are intended to provide a more seamless transit experience across agencies. If you have questions, contact Customer Service 925-676-7500.

¿POR QUÉ HAY CAMBIOS EN EL SERVICIO?
County Connection está haciendo ajustes de tiempo en algunas de nuestras rutas para alinearse mejor con los horarios de las agencias de tránsito a nuestros alrededores. Los horarios actualizados están destinados a proporcionar una experiencia de tránsito más fluida entre las agencias. Si tiene preguntas, comuníquese con Servicio al Cliente al 925-676-7500.

Public Hearing: Clipper Fare Changes

Notice of Public Hearing – Thursday, September 28, 2023, 9:00 am

County Connection is seeking public comment on a fare change proposal, which includes an increased discount for Clipper START and Youth Clipper from 20% to 50%, as well as the elimination of Express route surcharges on Clipper.

Clipper START & Youth Clipper Discounts

The Clipper START and Youth Clipper fare discounts on County Connection began as a pilot in January 2021. The Clipper START program provides a 20% discount off the Clipper single-ride fare for eligible low-income adults. Because the Clipper START program is limited to adults over the age of 18, County Connection implemented a similar 20% discount for riders using a Youth Clipper card. In order to increase participation, incentivize ridership, and create more consistency throughout the region, County Connection is proposing to increase the discount to 50% for both Clipper START and Youth Clipper.

Express Route Fares

Currently, riders using Clipper are charged an extra $0.25 on Express routes, and a 31-day pass that is valid on Express routes costs an extra $10. In an effort to simplify its fare structure, County Connection is proposing to eliminate these surcharges so that the fare for Express routes is the same as for Local routes and there is a single 31-day pass that is valid on all routes. 

Summary of Proposed Changes

The table below shows a combined summary of the proposed fare changes.

Clipper Card TypeFare ProductCurrentProposed
LocalExpressAll Routes
AdultSingle Ride$2.00$2.25$2.00
Clipper START & Youth (6-18)Single Ride$1.60$1.80$1.00
BART-to-Bus Transfer$0.80$0.50
All31-day Pass$60.00$70.00$60.00

No changes are being proposed for cash fares, Senior Clipper, RTC, or LINK paratransit fares.

How to Comment

Comments can be submitted in writing via mail, email, or online, or at the scheduled public hearing. Written comments must be received by September 20, 2023.

  • Add a comment on this post (see bottom of page)
  • Mail your comment in writing to:
    Director of Planning & Marketing
    2477 Arnold Industrial Way
    Concord, CA 94520
  • Email planning@countyconnection.com
  • Speak at the public hearing on Thursday, September 28, 2023 at 9:00 am (in person or via teleconference):

NOTE: It is anticipated that the Board of Directors will take action on the proposed changes at their regular meeting scheduled for September 28, 2023, following the public hearing. If approved, the proposed fare changes would take effect on January 1, 2024. The Clipper START and Youth fare discounts would remain a pilot program through June 30, 2025. However, the proposed Express route fare changes would be permanent.

Route 27 & 99X Consolidating

Effective August, 6, 2023, Routes 27 and 99X will be consolidated to form a single, more direct 99X providing express service between Martinez Amtrak and North Concord BART, better serving the surrounding community and those traveling in this area. Additional features of the new alignment and schedule include:

  • FARE-FREE RIDES: The new 99X will be fare-free, no payment required for passengers
  • SERVICE TO HIGH USAGE STOPS: The new route will continue to serve high usage stops (North Concord BART, Concord Adult Homeless Shelter, Morello/Arnold, Martinez Amtrak, and Mason Circle)
  • STREAMLINED SERVICE: We’ve cut segments of Routes 27 and (former) 99X that have little to no ridership. The new Route 99X will not stop at Pike Ln, Pacheco Transit Center, Muir Rd, and Arnold Dr.
  • IMPROVED AMTRAK TRANSFERS: We’ve better aligned our run times to line up with the train schedule running out of Martinez Amtrak.
  • MAINTAIN SERVICE LEVELS: Though two routes are becoming one (new) route, we’re still preserving existing service levels overall, including hours and frequency

    (See map below for updated route as well as eliminated segments)

Fall Service Changes Effective August 6, 2023

FALL SERVICE CHANGES (Effective August 6, 2023)
Routes 4, 6, 16, 21, 27, 28, 35, 95X, 96X, 97X, 98X, 99X, 250, 301, 310, 311, 314, 315, 316, 320, 321, and 335

SCHOOL SCHEDULE CHANGES (Districts: Lamorinda, Mt. Diablo, San Ramon, Walnut Creek)
Click here for school route (600s) schedules for the 2023/24 school year.

ROUTEWHAT CHANGEDSCHEDULE
4Adjustments to running times on weekends.Download PDF
6Adjustments to running times on weekdays and weekends.Download PDF
16Adjustments to running times.Download PDF
21Adjustments to running times.Download PDF
27Removed from service. Mason Cir loop added to new 99X schedule.*
*See update.
Download PDF
28Adjustments to running times.Download PDF
35Adjustments to running times.Download PDF
95XAdjustments to running times.Download PDF
96XAdjustments to running times.Download PDF
97XAdjustments to running times.Download PDF
98XAdjustments to running times.Download PDF
99XRevised routing, added Mason Cir loop (from Route 27), adjusted running times.*
*See update.
Download PDF
301Adjustments to running times.Download PDF
310Adjustments to running times.Download PDF
311Adjustments to running times.Download PDF
314Adjustments to running times.Download PDF
315Adjustments to running times.Download PDF
316Extended Route to Old Orchard/Arnold (Martinez) and adjusted running times.Download PDF
320Adjustments to running times.Download PDF
321Adjustments to running times.Download PDF
335Adjustments to running times.Download PDF

WHY ARE THERE CHANGES IN SERVICE?
County Connection is making time adjustments to some of our routes to better align with neighboring transit agency schedules. The updated schedules are intended to provide a more seamless transit experience across agencies. If you have questions, contact Customer Service 925-676-7500.

¿POR QUÉ HAY CAMBIOS EN EL SERVICIO?
County Connection está haciendo ajustes de tiempo en algunas de nuestras rutas para alinearse mejor con los horarios de las agencias de tránsito a nuestros alrededores. Los horarios actualizados están destinados a proporcionar una experiencia de tránsito más fluida entre las agencias. Si tiene preguntas, comuníquese con Servicio al Cliente al 925-676-7500.

Summer Youth Pass 2023

Last day to purchase: Friday, July 21, 2023

Looking for discounts on public transit this summer? The Summer Youth Pass might be your answer! If you live in Contra Costa County, you can ride Tri Delta Transit, WestCAT, or County Connection unlimited for $30 all summer long. Now, that’s a deal. (You can’t even see 3 summer blockbuster movies for that much.)

Summer Youth Pass Details

  • Valid June 1-August 31, 2023
  • Eligible for ages 6-18 years
  • Participants must live, work, or attend school in Contra Costa County. Proof of eligibility may be required.
  • Limited to five (5) passes per household.

See service area maps:

Program Rules:

  • Summer Youth Passes are valid on local and express routes operated by County Connection, Tri Delta Transit, and WestCAT from June 1, 2023 to August 31, 2023. Not valid on Paratransit, Tri MyRide and Transbay services.
  • Actual pass price $60. Advertised $30 price reflects a $30 supplement per pass provided by 511 Contra Costa. Passes receiving the 511 Contra Costa supplement are limited in quantity and available only while supplies last.
  • The 511 Contra Costa supplement is available to youth ages 6-18 who reside, work, or attend school in Contra Costa County only. Proof of eligibility may be required. Limit five (5) passes per household.
  • Summer Youth Passes are non-refundable, non-redeemable and non-transferable. No refunds shall be made for purchased passes. Lost or stolen passes shall not be replaced. No refunds shall be made if one or more participating transit agency provides free fares during validity period.
  • Summer Youth Pass is made available with funding from Contra Costa Transportation Authority and the Bay Area Air Quality Management District.

Travel Training For Seniors & Disabled Persons

Concord, CA, April 25, 2023 – County Connection is pleased to announce our newly founded Travel Training Program for seniors and disabled community members living in Central Contra Costa County. A program of Central Contra Costa Transit Authority and in partnership with Independent Living Resources of Solano & Contra Costa Counties (ILR), this free service is intended to teach practical travel skills to those who may be unsure how to navigate public transit on their own.  

Some of the tools participants will learn include understanding how to plan a trip on public transit, safe and secure travel tips, and using technology to locate a bus and pay for fares. There are individual and group trainings available, as well as field trips for anyone wanting to experience riding a County Connection fixed-route bus within a safe, supportive, and accessible learning environment. Skills learned through the trainings are applicable to all public transit.  

“We have been working to develop this program for many years,” expressed Rashida Kamara, Director of ADA & Special Services with County Connection. “Public transit is for everyone and being able to expand our existing ADA services with this program gives people independence and quality of living–just by simply demystifying how to ride a bus.”

Helping to lead the travel trainings is Sarah Birdwell, who is a person with a disability and says, “I’m an advocate for disabled rights and am passionate for giving back to my community.” Birdwell has sat on the board of two different committees in the disability community and uses her positive attitude and tireless energy to encourage others. “Something that may seem as simple as riding a bus is intimidating for many seniors and disabled people…especially with emerging technologies,” said Birdwell. “I’m here to help.”

For those who know someone or are interested in this Travel Training Program themself, participants must reside in Clayton, Concord, Martinez, Pleasant Hill, Walnut Creek, or Unincorporated Central Contra Costa County. If participants live outside of the service area, many other regional transit agencies also offer similar programs, including WestCATFAST, and MTC

To learn more please visit the ILR website (ilrscc.org) or contact Sarah Birdwell, Travel Training Program Coordinator, at sarahb@ilrscc.org, 925-363-7293 (ext. 114). 

Public Hearing: Route 27 and 99X Service Change

UPDATE ON PUBLIC HEARINGS
Thank you to everyone who provided feedback on the proposed service changes for Route 27 and 99X during today’s public hearing. We heard a lot of great comments and our Board approved the proposal to consolidate the two routes into a single free route, connecting Martinez Amtrak to North Concord BART. Changes will take effect August 6, 2023. Look for additional notifications posted on buses and our website.

Notice of Public Hearing – Thursday, May 18, 2023, 9:00 am

The Central Contra Costa Transit Authority (County Connection) will hold a public hearing to gather comment on proposed changes to Route 99X and elimination of Route 27, which would be replaced by select trips on Route 99X. The proposal also includes offering free rides on Route 99X. Further information on the proposed changes is provided below.

Service & Fare Change Proposal

Route 99X began operating in August 2018 and is funded by the Low Carbon Transit Operations Program (LCTOP) cap and trade grant program. Since its launch, the route has not attracted much ridership and continues to underperform compared to other express routes. Given its low performance, changes are being proposed to increase efficiency and productivity. The proposal also includes consolidation of Route 27, which currently provides limited trips within North Concord. The proposed new alignment and schedule would:

  • Provide a faster and more direct connection between North Concord BART and Martinez Amtrak;
  • Continue serving high usage stops like North Concord BART, Concord Adult Homeless Shelter, Morello/Arnold, Martinez Amtrak, and Mason Circle;
  • Eliminate route segments with little to no ridership on both Routes 27 and 99X, including Pike Ln, the Pacheco Transit Center, Muir Rd, and Arnold Dr;
  • Improve transfer connections with Amtrak; and
  • Preserve existing service levels overall, including hours and frequency

Since the consolidation of Route 27 into Route 99X would result in current riders on Route 27 paying the higher Express route fare when using Clipper, the proposal also includes making Route 99X fare-free.

Staff reports:

How to Comment

Comments can be submitted in writing via mail, email, or online, or at the scheduled public hearing. Written comments must be received by May 10, 2023.

  • Add a comment on this post (bottom of page)
  • Mail your comment in writing to:
    Director of Planning & Marketing
    2477 Arnold Industrial Way
    Concord, CA 94520
  • Email planning@countyconnection.com
  • Speak at the public hearing on Thursday, May 18, 2023 at 9:00 am (in person or via teleconference):

It is anticipated that the Board of Directors will take action on the proposed program at their regular meeting scheduled for May 18, 2023, following the public hearing.