Real Time Bus Tracker Debuts

On Wednesday, Dec. 5th County Connection rolled out Bus Tracker, a system that provides real time information about where the bus is and when it will arrive at the bus stop.

Bus Tracker has been installed on all County Connection’s fixed route buses and the software uses GPS location data to predict arrival times.  Buses transmit their location every thirty seconds via the Sprint network enabling Bus Tracker to predict arrival times and make bus location information available to the public on the web.  All you need is access to the internet to see where buses are on-route, and to see when the next bus is predicted to arrive at your stop.  The map view uses the familiar Google map as a base to show buses progressing along the transit routes.  Riders can view the upcoming bus arrival times by selecting any bus stop in the system.

“An exciting feature of Bus Tracker is the ability to set up a personalized account to receive alerts about when the next bus will arrive,” said Erling Horn, County Connection Board Chair.

“The implementation of Bus Tracker is the latest upgrade to the on-board computer system”, said Director of Planning, Anne Muzzini.  “This upgrade will give bus riders peace of mind and that is particularly important in a suburban area like ours because the bus comes less often than in an urban area.”

Now that customer service agents can see where buses are and what the predicted arrival time is, even riders without access to the internet will get more accurate information.  Prior to being able to use Bus Tracker customer service agents relied on the “scheduled” times.  Now they can see if a bus is caught in traffic.

Visit www.cccta.org and click the Bus Tracker button get started or to set up a personalized account for arrival alerts.

County Connection operates a fleet of 112 clean diesel and 9 hybrid diesel buses in fixed route service and 63 gas powered vans in door-to-door service.  For assistance with Bus Tracker please call Customer Service at 676-7500.

Later Service On Free Ride Trolley Starts Friday

Later Free Ride Trolley Service Starts Friday

Beginning on November 23, 2012, the Free Ride Trolley will run later on Monday-Saturday evenings.  The Free Ride Trolley runs between the Walnut Creek BART station, the downtown shopping district, and the Broadway Plaza. And, as the name implies – it’s free to the riders.

The last trolley will leave the fountain in Broadway Plaza at 10:10 PM Monday – Saturday through December 8th. Beginning December 10th later service will be extended even further with the last bus leaving Broadway Plaza at 11:06 PM until December 23.

There will be no extended service hours on Sundays, Christmas Eve or New Year’s Eve, and no service on Christmas Day and New Year’s Day.

The later service gives shoppers, employees, diners and residents extra time to enjoy all that downtown Walnut Creek has to offer.

In addition to the Walnut Creek Free Ride Trolley, County Connection provides fixed route and paratransit service throughout central Contra Costa County.  For information on its other transit services, please call County Connection Customer Service 676-7500 or visit www.cccta.org.

Two New 2-For-1 Offers

Now through June 30, 2013 commuters can apply for either a free Value Express Monthly bus pass, or a free 20-Ride Commuter Card when you purchase one of the passes.

The East Bay Value Express Monthly pass is good for unlimited rides on any County Connection Express bus route (90 series bus routes). The pass is also accepted on Tri Delta Transit, Wheels, and WestCAT fixed route buses.

The Commuter Card is  designed for those using BART and the bus in their commute, and is good for 20 bus fares and 20 BART transfer fares.

This special offer is sponsored by 511 Contra Costa is is valid through June 30, 2013. One free pass per household. Return the appropriate application with your payment to:

County Connection – Pass Sales,  2477 Arnold Industrial Way, Concord, CA 94520

CCCTA Express Monthly BOGO Application

CCCTA Commuter Card BOGO Application

Tour of CA- May 15 Road Closure

Expect service delays on Tuesday, May 15 in Walnut Creek as cyclists move down Ygnacio Valley Road (eastbound) to Clayton Road. Ygnacio Valley Rd eastbound will be closed to motorists between 1 and 3 PM and is expected to last about 45 minutes. Traffic will not be affected in the westbound direction. The closure could possibly affect school pickup time depending on when it actually takes place.

Express Bus Fare Instruments Available Soon

County Connection will re-introduce two express bus fare instruments so passengers boarding Express buses with a discount pass will avoid having to put an extra quarter in the fare box.

The East Bay Value Express will sell for $70, and allows travel on all County Connection regular and express buses. This pass will also be accepted on Tri Delta, Wheels, and WestCAT fixed-route buses.

A 12-Ride Express punch card will sell for $23 and is good for use on County Connection Express buses.

For now, the new passes will be available through the mail at the transit offices, or on-line.

Passengers may still choose to purchase the regular discount passes and add a quarter in the farebox when riding express buses.

Stay tuned for more detailed information.

County Connection Will Issue Sr. Clipper Cards

Concord, Calif. – In an effort to make senior Clipper transit cards more accessible to senior citizens, County Connection will issue the cards beginning Monday, February 13, 2012. Seniors 65+ years old are encouraged to download the application from the Clipper website, clippercard.com, and bring the completed form with a photo ID and proof of age to the administrative office at 2477 Arnold Industrial Way in Concord. Acceptable proof of age includes a driver’s license, State ID card, alien registration/permanent resident card, matricula consular/consular ID card, SF City ID card, or a birth certificate. The offices are open Monday–Friday from 8:00 AM to noon, and 1:00 – 5:00 PM.

The senior Clipper cards have no stored cash value, but cash values may be added to the cards at many locations including BART stations.

Those seeking the youth discounted (ages 5 to 18 yrs old) Clipper card may turn in completed applications along with acceptable proof of age at County Connection, and the cards will be mailed to the applicant by Clipper.

Clipper is not accepted for fare payment on County Connection buses at this time, but due to the lack of locations in Contra Costa County for seniors to get the card, has agreed to assist in issuing the cards. For more information, please call (925) 676-7500.