UPDATE (5/28/2019): Based on the feedback received, County Connection has decided to delay the proposed changes to Routes 95X, 96X, and 97X until winter at the earliest. However, the new Route 335 weekend service from Dublin/Pleasanton BART to San Ramon will be implemented starting this August.

At the February 2019 Board of Directors meeting, staff presented a service restructure proposal for routes serving Bishop Ranch in San Ramon. The Board authorized staff to begin the public hearing process for the proposed changes. Staff will conduct the following two (2) public hearings:

• Tuesday, April 9, 2019, 6:00 pm – 7:00 pm
  Walnut Creek Council Chambers
  1666 N. Main St, Walnut Creek
• Wednesday, April 10, 2019, 6:00 pm – 7:00 pm
  San Ramon Community Center, Fountain Room
  12501 Alcosta Blvd, San Ramon

Comments are due by April 26, 2019 and may be submitted in the following ways:

• In writing to:
  Director of Planning & Marketing
  2477 Arnold Industrial Way
  Concord, CA 94520
• Via email to help@countyconnection.com
• Calling Customer Service at (925) 676-7500 (Mon-Fri, 6:30am-6:30pm)
• At the public hearing in San Ramon or Walnut Creek (see details above)

It is anticipated that the Board of Directors will take action on the proposed service changes at their regular meeting scheduled on May 16, 2019.

Proposed Changes

• Eliminate Route 95X (see proposed Route 97X changes for alternate service)
• Re-route Route 96X to terminate at the San Ramon Transit Center
• Re-route Route 97X to operate between Walnut Creek BART and the San Ramon Transit Center via I-680 and Crow Canyon Rd. The route will also serve the Danville Park N Ride on peak trips going to/from Walnut Creek BART. The route will no longer serve Dublin/Pleasanton BART
• Implement new weekend Route 335 from San Ramon Transit Center to Dublin/Pleasanton BART

County Connection is planning a major service and fare change for March 10, 2019.

Summary of Route Changes

System Map (effective 3/10/2019)

Schedules to be posted once they are available.

Route	New Route	Alignment Change	Increased Service	Schedule Adjustment	Route Eliminated	Description of Change	New Brochure
1						Increase service frequency
1M						Service discontinued
2						Service discontinued
4						Increase service frequency
5						No changes
6						Increase peak service frequency
7						Minor schedule adjustments
9						Remove service to JFK and along Patterson Blvd and Oak Park Blvd (to be replaced by Route 18)
10						Terminate some peak trips at new Washington/Michigan loop. Remove service from Ayers/Kirker Pass loop
11						Minor schedule adjustments
14						Extend to Walnut Creek BART (to replace portion of Route 15). Increase service frequency
15						Remove service between Pleasant Hill BART and Walnut Creek BART (to be replaced by Route 14). Extend to John Muir Medical Center in Concord. Increase service frequency.
16						Minor schedule adjustments
17						Minor schedule adjustments
18						Realign route to serve Patterson Blvd and Oak Park Blvd (to replace portion of Route 9).
19						Streamline route alignment between Galaxy Way and Contra Costa Blvd and between Concord Ave and Concord BART. Remove service along Bisso Ln and Stanwell Dr. Increase service frequency.
20						Increase service frequency
21						Minor schedule adjustments
25						Service discontinued
27						New route from North Concord BART to Bates Ave and Arnold Industrial Way.
28						Remove service between DVC and North Concord BART (portion to be replaced by Route 27). Realign to serve Muir Rd and Arnold Dr.
35						Extend select trips to Crow Canyon (to replace portion of Route 36). Increase service frequency.
36						Service discontinued. Northern portion to be replaced by Route 35.
91X						No changes
92X						Remove service along Alcosta Blvd
93X						Limited stops trip to serve all stops. Minor schedule adjustments.
95X						Minor schedule adjustments
96X						No changes
97X						No changes
98X						Increase peak service frequency
99X						Realign to serve Arnold Industrial Way.
301						Service discontinued. Service between Walnut Creek BART and John Muir Medical Center to be replaced by Route 311
310						Remove service from Ayers/Kirker pass loop. Select trips extended to serve Downtown Clayton
311						Extend route to John Muir Medical Center (to replace portion of Route 301).
314						Minor schedule adjustments
315						Increase service frequency
316						No changes
320						Minor schedule adjustments
321						No changes
627						Service to be replaced by Route 27
No changes will be made to school routes (600 series) or Routes 250 and 260.

Summary of Fare Changes

Cash fares will be increased to $2.50 for all routes, and paper passes and transfers will be eliminated. Transfers and monthly passes will only be available on Clipper. Clipper fares will remain the same.

Fare Type	Current	Mar 10		Additional Details
		Cash	Clipper
Single ride
Adult/Youth Local	$2.00	$2.50	$2.00	Cash fare to increase by $0.50 on local routes. Clipper fare will remain at $2.00.
Adult/Youth Express	$2.25	$2.50	$2.25	Cash fare to increase by $0.25 on express routes (90 series). Clipper fare will remain at $2.25.
Children under 6	Free	Free		When accompanied by an adult
Senior/Disabled	$1.00	$1.25	$1.00	Cash fare to increase by $0.25 on all regular and express routes. Clipper fare will remain at $1.00.
Senior/Disabled, 10am – 2pm	Free	$1.25	$1.00	Midday free program to be eliminated.
Bus-to-Bus transfer	Free	–	Free	Paper transfers to be eliminated. One free two-hour transfer automatically given on Clipper.
Adult/Youth BART transfer	$1.00	–	$1.00	Paper BART transfer ticket to be eliminated. Transfer credit automatically given on Clipper.
Senior/Disabled BART transfer	$0.50	–	$0.50	Paper BART transfer ticket to be eliminated. Transfer credit automatically given on Clipper.
LINK Paratransit	$4.00	$5.00	–	One-way fare for all LINK paratransit trips
Passes
Adult East Bay Day Pass	$3.75 (Clipper only)	–	$3.75	No change. Daily fares are automatically capped on Clipper. (Click here to learn more)
Senior/Disabled East Bay Day Pass	$1.75 (Clipper only)	–	$1.75	No change. Daily fares are automatically capped on Clipper. (Click here to learn more)
Regular Monthly East Bay Pass	$60.00	–	$60.00	Paper monthly pass to be eliminated. 31-day pass for local routes will continue to be available on Clipper.
Express Monthly East Bay Pass	$70.00	–	$70.00	Paper monthly pass to be eliminated. 31-day pass for express routes will continue to be available on Clipper.
Adult/Youth 12-Ride Pass	$20.00	–	–	Pass to be eliminated.
Adult/Youth 12-Ride Express Pass	$23.00	–	–	Pass to be eliminated.
Senior/Disabled 20-Ride Pass	$15.00	–	–	Pass to be eliminated.
Commuter Card	$40.00	–	–	Pass to be eliminated.

Phase out of paper passes:

• February 2019 will be the last month that paper monthly passes will be available.
• Paper punch passes, including 12-Ride Passes, 20-Ride Passes, and Commuter Cards, will no longer be sold starting March 1, 2019.
• Starting March 1, 2020, paper punch passes will no longer be accepted onboard vehicles.

Outreach Events

 

Date	Time	Location
Tue, Jan 15, 2019	7:30AM – 9:30AM	Concord BART
Thu, Jan 17, 2019	2:00PM – 4:00PM	North Concord BART
Tue, Jan 22, 2019	7:30AM – 9:30AM	Pleasant Hill BART
Thu, Jan 24, 2019	2:00PM – 4:00PM	Walnut Creek BART
Mon, Jan 28, 2019	2:00PM – 4:00PM	Martinez Amtrak
Tue, Jan 29, 2019	7:30AM – 9:30AM	Lafayette BART
Wed, Jan 30, 2019	10:00AM – 12:00PM	Martinez Amtrak
Thu, Jan 31, 2019	2:00PM – 4:00PM	Orinda BART
Tue, Feb 5, 2019	7:30AM – 9:30AM	Dublin/Pleasanton BART
Thu, Feb 7, 2019	7:00AM – 8:30AM	North Concord BART
Fri, Feb 8, 2019	9:00AM – 12:00PM	Martinez Senior Center
Tue, Feb 12, 2019	7:30AM – 9:30AM	Concord BART
Wed, Feb 13, 2019	10:00AM – 12:00PM	DVC
Tue, Feb 19, 2019	7:30AM – 9:30AM	Walnut Creek BART
Tue, Feb 19, 2019	1:00PM – 3:30PM	DVC
Thu, Feb 21, 2019	12:00PM – 2:00PM	Martinez Amtrak
Tue, Feb 26, 2019	7:30AM – 9:30AM	San Ramon Transit Center
Wed, Feb 27, 2019	7:30AM – 9:30AM	Pleasant Hill BART
Thu, Feb 28, 2019	1:00PM – 3:30PM	DVC
Fri, Mar 1, 2019	9:00AM – 1:00PM	Concord Senior Center
Thu, Mar 7, 2019	2:00PM – 4:00PM	Concord BART

Subject to change. Check back for updates as additional events are added.

Can’t make it to an outreach event?

Call or email us for questions and to get more information:

Mon-Fri 6:30AM – 6:30PM
925-676-7500
help@countyconnection.com

Service Plan & Fare Proposal Development

In summer of 2017, staff started the process to restructure service throughout Central County in an effort to increase productivity and to modernize the agency’s fare structure. The data-driven process started with a Comprehensive Operations Analysis (COA), a passenger survey, and staff’s interactions with passengers on routes with proposed changes.

FY 2017 Comprehensive Operations Analysis

Staff conducted six public hearings throughout County Connection’s service area in June and July 2018. In response to public comments received, staff adjusted the service proposal in an effort to minimize negative impacts. The final service proposal was approved by the Board in December 2018, and the fare proposal was approved in January 2019.

Final Service Restructure Proposal and Title VI Analysis

Final Fare Structure Proposal and Title VI Fare Equity Analysis

More Information

Back to top

Route Changes
Effective: August 12, 2018

Route 3 – Eliminated

Route 28 – New Map – serving Wal-Mart along Old Orchard Rd.

Map: 28-map-Fall2018
Schedule: Rt. 28 Amtrak to N. Con BART
Schedule: Rt. 28 N. Con BART to Amtrak

Route 99X – New Commuter Route – Amtrak to North Concord/Martinez BART

Map: 99X-map-Fall2018
Schedule: Rt. 99X Amtrak to N. Con BART
Schedule: Rt. 99X N. Con BART to Amtrak

Route 316 – New trips added

Schedule: Rt. 316 Alhambra to PH BART
Schedule: Rt. 316 PH BART to Alhambra

Click here for PDF map: Proposed Service Map

Proposed Service Restructure and Fare Modification Proposal
Spring 2019

At the April 2018 Board of Directors meeting staff presented two proposals: a service restructure and a fare modification. The Board authorized County Connection staff to proceed with the public outreach process and report back with a final recommendation.  Staff anticipates conducting six (6) public hearing (Scheduled Public Hearings) throughout County Connection’s service area in the next couple of months. Below please find more detailed information about both proposals.  The earliest these proposed changes would take place is Spring 2019.

Service Restructure:

Planning staff has divided the changes into four regions, the Core, North, South, and Lamorinda. No changes are proposed to the supplemental ‘600’ series routes timed to school bell times. Please follow the links bellow for additional information about each region.

Core Service Area – Clayton, Concord, Pleasant Hill, Walnut Creek

North Service Area – Martinez, North Concord

South Service Area – Danville, Dublin, San Ramon

Lamorinda Service Area – Lafayette, Moraga, Orinda

Proposed Service Map

Fare Modification:

The last time fares were increased was in 2009, nearly ten (10) years ago. The current proposal will increase the one-way cash fare to $2.50 (for local and express routes) and eliminate paper passes.  However, a one-way fare on Clipper will remain at $2.00 and passengers will continue to benefit from the $3.75 Day Pass and Monthly Local/Express Passes, all available on Clipper.  For complete details of all changes, follow the link below.

Fare Modification Proposal

Scheduled Public Hearings

South Restructure Concepts

Danville, Dublin, San Ramon

South Service Proposed Map

• Eliminate Route 36, but retain coverage on its productive northern alignment with an extended Route 35. Review alternate transit options for San Ramon
• Extend Route 35 to Crow Canyon Rd., roughly double frequency of service
• Eliminate Route 97X and increase peak Route 35 frequency. Route 35 has similar travel times to the current Route 97X from East Dublin BART and Bishop Ranch. Route 97X has also has low ridership. This proposal requires additional discussion with Bishop Ranch
• Remove Alcosta Blvd. from Route 92X to speed up run times

North Restructure Concepts

Martinez, North Concord

North Service Proposed Map

The main changes to the north service area include:

• Split Route 28 in half and retain its Martinez-DVC segments
  • New alignment with 2-way Walmart service
  • Eliminate service to Marsh Rd./Arnold Industrial Way
  • Add service to the Arnold/Morello high ridership corridor
  • Eliminate small, light industrial segment of Howe Rd.
• Create a new Route 27 to serve North Concord
  • Create new North Concord BART connections
  • Allocate at least two revenue hours of service for loop
  • Replace current Route 627, with more frequent service
• Add Route 98X peak trips to connect with Amtrak in Martinez

Lamorinda Restructure Concepts

Lafayette, Moraga, Orinda

Lamorinda Service Proposed Map

• Eliminate Route 25 due to low ridership
• Potentially increase peak service on Route 6