Updated on 06/18/2020:
Guidance for the Use of Face Coverings
On June 18, 2020, the California Health and Human Services Agency updated existing guidance related to COVID-19. The new Guidance for the Use of Face Coverings indicates people in California MUST wear face coverings when they are in certain situations, including those related to public transit:
- Waiting for or riding on public transportation or paratransit or while in a taxi, private car service, or ride-sharing vehicle;
- Driving or operating any public transportation or paratransit vehicle, taxi, or private car service or ride-sharing vehicle when passengers are present. When no passengers are present, face coverings are strongly recommended.
Please follow the State’s guidance when traveling on County Connection and all other public transit for the health and safety of our communities. If you do not have access to a face covering, please let us know. You can contact customer service at 925-676-7500 or via email at email@example.com. You can find more information about masks on the State’s website.
La agencia de Salud y Servicios Humanos de California ha actualizó la guía relacionada con COVID-19 el 18 de junio del 2020. La nueva Guía para el Uso de Mascarillas indica que la gente en California DEBE de usar marcarillas cuando se encuentren en ciertas situaciones, incluyendo situaciones en el transporte público como:
- Esperando o viajando en transporte público o paratránsito o mientras está en un taxi, servicio de automóvil privado o vehículo para compartir viaje;
- Conduciendo u operando cualquier transporte público o vehículo de paratránsito, taxi o servicio de automóvil privado o vehículo de uso compartido cuando haya pasajeros presentes. Cuando no hay pasajeros presentes, se recomienda encarecidamente usar mascarilla.
Por favor de seguir las instrucciones del estado cuando viaje en County Connection y en cualquier otro transporte público, por la salud y seguridad de nuestras comunidades. Si no tiene acceso a una mascarilla, háganoslo saber. Puede contactar al servicio al cliente al 925-676-7500 o por correo electrónico a firstname.lastname@example.org. Para más información sobre mascarillas visite el sitio web del Estado.
Updated on 05/27/2020:
Limited Service on Routes 92X, 93X, 95X, 96X, 97X Starting Mon, 6/1
Effective Monday, June 1, 2020, County Connection will resume some limited service on express Routes 92X, 93X, 95X, 96X, and 97X. New temporary schedules can be downloaded below:
Updated on 05/07/2020:
Partial Service Restoration Starting Mon, 5/11
Starting Monday, May 11th, County Connection will resume regular weekday service on all local routes except for Routes 5 and 6, which will continue to operate modified schedules. Regular service will also resume on express Routes 91X, 98X, and 99X.
Some trips may experience delays due to limited in-route operator reliefs. In an effort to increase vehicle disinfection and enhance passenger and operator safety, operators are returning to the yard for vehicle exchanges. This added step requires additional time, which can impact on-time performance. We appreciate your understanding and patience as we continue to provide this essential service to the best of our ability.
Please remember to stay home if you don’t feel well. For those on public transit, we recommend maintaining a distance of at least 6 feet apart and wearing a face covering.
For questions, please contact customer service at 925-676-7500 or email@example.com.
Empezando el lunes 11 de mayo, County Connection reanudará el servicio normal, de lunes a viernes en todas los rutas locales, con la excepcion de rutas 5 y 6. Las rutas 5 y 6 continuarán operando bajo el horario reducido que fue implementado el 8 de abril. Adicionalmente, las rutas 91X, 98X y 99X regresarán a su horario regular.
Algunos viajes tendrán retrasos dado a que los conductores tienen que regresar a el patio de matenimiento después de cada turno. El objetivo es poder desinfectar los autobuses con más frecuencia y mejorar la seguridad de toda persona en nuestros autobuses. Este proceso requiere tiempo adicional, lo cual puede causar retrasos. Agradecemos su comprensión y paciencia mientras continuamos brindando este servicio esencial de la mejor manera posible.
Por favor, recuerde de quedarse en casa si no se siente bien. Aquellos que necesiten nuestro servicio, se les recomienda mantener 6 pies de distancia y cubrirse la cara, siempre que sea posible.
Si tiene alguna pregunta, comuníquese con el servicio al cliente al 925-676-7500 o firstname.lastname@example.org
Updated on 04/17/2020:
New “Cover Your Face” Order Effective April 22nd
Attention all transit users, Contra Costa County released a new health order on Friday, April 17, 2020. Starting Wednesday, April 22nd, this new “Cover Your Face” order requires public transit and government workers to wear masks when they come close to others, or where the public is likely to be present. Specific to public transit, members of the public must wear a mask when they wait in line or ride public transportation. Additionally, the new order indicates businesses may not serve customers who do not observe the order. The order does not require children 12 and younger to wear masks. Children 2 years old and younger MUST NOT wear them because of risk of suffocation.
Face coverings can be anything made of cloth, fabric or other permeable material that covers the nose and mouth and the lower part of the face. Medical-grade masks are not required – a T-shirt or bandana works fine.
We remind passengers that the Shelter-in-Place order remains in effect until May 3rd. Please continue to use public transit for essential travel ONLY and stay at least 6 feet (2 meters) from other people, as much as possible.
Updated on 04/15/2020:
Weekend Service Adjustments Starting Sat, 4/18
Effective Saturday, April 18, 2020, County Connection will be temporarily cancelling select evening trips on the routes listed below. Click the link to download a PDF of the new schedule.
Updated on 04/14/2020:
Routes 712 & 715 cancelled starting 4/20
Starting Monday, April 20, 2020, Early Bird Express Routes 712 and 715 will be cancelled until further notice.
AC Transit will continue to operate Routes 701 and 702 to the Salesforce Transit Center:
- Route 701 will leave Pittsburg/Bay Point BART at 3:52 am and 4:05 am
- Route 702 will leave Pleasant Hill BART at 4:04 am
Updated on 04/07/2020:
Temporary Service Adjustments Starting Wed, 4/8
Over this past weekend we experienced a significant operator shortage and service delivery has been rather disjointed ever since. For this, we apologize. We are doing our best to adjust our service with minimal service disruptions given the limited resources available.
Starting tomorrow, April 8th, most weekday local service will be reduced, and express service will be eliminated, with the exception of Routes 98X and 99X. New schedules have been posted to our website. Please check the new temporary schedules before making your trip. At this time, we expect that weekend service will continue operating as regularly scheduled.
There may be some continued disruptions over the next few days as we work on transitioning to these new schedules as quickly as possible. We encourage you to check the Transit App on a daily basis to ensure your trip is operating or call customer service at 925-676-7500. You can also email us at email@example.com.
Thank you for your patience and continued patronage. Stay healthy!
Updated on 04/06/2020:
At County Connection, we are doing our best to protect our employees. Social distancing is mandated throughout the facilities, administrative staff has alternating work-from-home schedules and all employees have access to personal protective equipment (PPE) such as gloves and N95 masks. Sanitizing wipes and individualized hand sanitizer have been distributed to each driver and made available throughout the facilities. Fares are no longer collected in an effort to minimize interactions with the public. Maintenance staff was able to rewire the mechanical system to allow for rear door boarding. Additionally, a plastic barrier designed to protect the driver is in the process of being installed on all buses. The safety of our drivers has been, and will continue to be, our number one priority, as they continue to rise to the challenge demanded of us during these unprecedented times.
Per the Governor’s and Contra Costa County’s shelter-in-place orders, County Connection is considered an essential service and must continue to provide service to the best of our ability. In these trying times, our drivers, like drivers across the Bay Area, first responders, nurses, and doctors, provide the various types of essential services the public needs to fulfill basic needs. Despite everyone’s best efforts to protect all of these employees, the nature of essential workers no doubt carries a risk. After numerous discussions with Contra Costa County officials, County Connection has been directed to remain open based on a low-level risk assessment due to all of the precautionary measures mentioned above. County Connection recognizes the severity of this worldwide pandemic and we respect an individual employee’s decision to stay home. Nonetheless, we are grateful for the drivers and administrative staff that continue to provide this essential service and we hope everyone is safe and healthy.
Updated on 03/30/2020:
LINK Paratransit Update
During the COVID-19 shelter-in-place order, County Connection is providing essential ride and delivery services to the community.
- Shuttle transportation for “essential employees” who need transportation to their workplace (i.e. hospitals, doctor’s offices, medical centers, etc.)
- Rides for essential services as approved by CCCTA staff (grocery store, pharmacy and medical appointments)
- Delivery of food in partnership with the Meals on Wheels organization
- Delivery of essential supplies to any location in Contra Costa County and to approved destinations in adjacent counties as needed.
Monday – Friday, 8 am – 5 pm
Call one day in advance to schedule a ride or delivery.
Phone: (925) 938-7433
Monday – Friday, 4 am – 10 pm
Saturdays – Sundays, 6 am – 6 pm
Updated on 03/27/2020:
We recognize weekday service has experienced a number of interruptions due to COVID-19. Although weekday interruptions will continue in the near future, ALL WEEKEND service will continue to operate as regularly scheduled. As things change, we will be continue to keep you updated. We appreciate your understanding as we do our best to provide you with as much service as we possibly can.
Reconocemos que el servicio de lunes a viernes a sufrido de un número de interrupciones dado al COVID-19. Estas interrupciones de lunes a viernes continuarán por algún tiempo, sin embargo, TODO el servicio los FINES DE SEMANA operará sin interrupciones. A medida que las cosas cambien, le mantendremos informado. Sinceramente apreciamos su entendimiento mientras continuamos haciendo lo mejor para proveerle este servicio.
Updated on 03/26/2020:
Due to the current state of operator availability, select trips on Routes 4, 14, 18, 19, 21, 92X, 93X, 95X, 96X, and 97X will be cancelled starting Friday, March 27, 2020 until further notice. Check our service alerts for any additional trip cancellations.
Updated on 03/24/2020:
Attention passengers, given the current state of operator availability some County Connection service may be interrupted. We are making every effort to continue to provide service based on passenger demand. Due to declining ridership, many of our express routes will be experiencing lower levels of service. Local service, including service to BART, has been prioritized in an effort to provide access to essential services such as food, pharmacies, banks and health providers.
Please check our service alerts regularly for the latest updates. As always, we encourage you to contact customer service with any questions or concerns. They can be reached at: 925-676-7500 or via email firstname.lastname@example.org.
Atención pasajeros, dada la disponibilidad de nuestros conductores, ciertas rutas de County Connection serán interrumpidas. Estamos tratrando de proveer servicio según la necesidad de nuestros pasajeros. Ya que la cantidad de pasajeros continua disminuyendo, muchas de las rutas express tendrán menos servicio. El servicio local, incluyendo servicio a BART, ha sido priorizado para dar acceso a servicios esenciales como la comida, farmacias, bancos, y proveedores de salud.
Por favor revise las alertas de servicio regularmente para los recibir información al corriente. Como siempre, llame al servicio al cliente si tiene alguna pregunta. Por teléfono al 925-676-7500 o por correo electrónico email@example.com.
Updated on 03/23/2020:
In an effort to minimize contact on County Connection buses, County Connection is temporarily suspending fare collection on all routes including paratransit starting Tuesday, March 24, 2020. While on the bus, we ask that you follow the 6 feet social distancing recommendation. If you have any questions, please contact customer service at 925-676-7500.
Como parte del esfuerzo de reducir el contacto en los autobuses the County Connection, empezando el martes, 24 de marzo del 2020, County Connection no cobrará tarifa en ninguna ruta o el servicio de paratránsito. Una vez en el autobus, por favor de seguir la recomendación de mantener 6 pies de distancia con otros pasajeros. Si tiene alguna pregunta, por favor de contactar al servicio al cliente al 925-676-7500.
Updated on 03/17/2020:
During the shelter in place order, County Connection will continue to operate regular service aside from 600-series routes. Due to school closures, the 600-series routes are currently not in service. Service on those routes is expected to resume once schools are back in session.
Per the order, people must use public transit only for purposes of performing Essential Activities or to travel to and from work to operate Essential Businesses or maintain Essential Governmental Functions and Essential Infrastructure operations and maintenance. People riding on public transit must comply with Social Distancing Requirements, to the greatest extent feasible.
Our Customer Service call center will also remain staffed during regular hours (Monday – Friday, 6:30 AM to 6:30 PM) and can be reached by phone at (925) 676-7500 or email at firstname.lastname@example.org. For lost and found inquiries, please call (925) 676-7500.
Our administrative offices, including the LINK Paratransit office, will be closed to the public starting Wednesday, March 18, 2020 until further notice. Click here for more info.
Transit agencies around the country are closely monitoring the Coronavirus (COVID-19) development. At County Connection, all buses and maintenance and administrative facilities are disinfected on a daily basis. All staff have access to gloves and masks. We encourage everyone to adhere to the following recommendations, as the best way to prevent the spread of any respiratory virus, including COVID-19, is through good hygiene:
- Wash your hands frequently with soap and water for at least 20 seconds
- Use an alcohol-based hand sanitizer when soap and water is not available
- People who are sick should always cover their coughs and sneezes using a tissue or the crook of their elbow; wash your hands after using a tissue to wipe your nose or mouth
- People who are sick should stay home from work or school until they are well
- Avoid touching your eyes, nose or mouth with your unwashed hands
- Contact your healthcare provider if you have symptoms and/or had close contact with someone with symptoms who traveled in the last 14 days from China.