News Archive

NEW Weekend Route 335 Starts Aug 11, 2019

New weekend Route 335 will begin service on Sunday, August 11, 2019. Ride for FREE through the end of September 2019!

This new route will serve the San Ramon Transit Center, Bollinger Canyon Rd, Dougherty Rd, and Dublin/Pleasanton BART on Saturdays and Sundays. The route will operate hourly between 8:00 am and 7:00 pm. Trips will be interlined with Route 321, meaning passengers can stay on the bus to continue onto Danville, Alamo, and Walnut Creek BART.

Try it out for FREE through the end of September 2019! Free rides sponsored by 511 Contra Costa.

Map & Schedule

Saturdays & Sundays
To Dublin/Pleasanton BART
Continues from route San Ramon Transit Center Sunset Dr/Bishop Dr Bollinger Canyon/Main Branch Rd Bollinger Canyon/Watermill Rd Dublin/Pleasanton BART
8:05am8:08am8:18am8:21am8:35am
9:05am9:08am9:18am9:21am9:35am
10:05am10:08am10:18am10:21am10:35am
11:05am11:08am11:18am11:21am11:35am
12:05pm12:08pm12:18pm12:21pm12:35pm
1:05pm1:08pm1:18pm1:21pm1:35pm
2:05pm2:08pm2:18pm2:21pm2:35pm
3:05pm3:08pm3:18pm3:21pm3:35pm
4:05pm4:08pm4:18pm4:21pm4:35pm
5:05pm5:08pm5:18pm5:21pm5:35pm
6:05pm6:08pm6:18pm6:21pm6:35pm
To San Ramon Transit Center
Dublin/Pleasanton BART Bollinger Canyon/East Branch Pkwy Bollinger Canyon/Windemere Pkwy Bollinger Canyon/Blueheart Way Sunset Dr/Bishop Ranch City Center San Ramon Transit Center Continues as route
7:48am7:59am8:00am8:02am8:09am8:18am
8:48am8:59am9:00am9:02am9:09am9:18am
9:48am9:59am10:00am10:02am10:09am10:18am
10:48am10:59am11:00am11:02am11:09am11:18am
11:48am11:59am12:00pm12:02pm12:09pm12:18pm
12:48pm12:59pm1:00pm1:02pm1:09pm1:18pm
1:48pm1:59pm2:00pm2:02pm2:09pm2:18pm
2:48pm2:59pm3:00pm3:02pm3:09pm3:18pm
3:48pm3:59pm4:00pm4:02pm4:09pm4:18pm
4:48pm4:59pm5:00pm5:02pm5:09pm5:18pm
5:48pm5:59pm6:00pm6:02pm6:09pm6:18pm
6:48pm6:59pm7:00pm7:02pm7:09pm7:18pm

Free Rides on Routes 11, 14, & 16 (Monday-Friday)

Starting Monday, July 1, 2019, all rides on Routes 11, 14, and 16 will be FREE for an entire year!

County Connection is offering free rides on three of its weekday bus routes – Routes 11, 14, and 16 – as part of a one-year pilot program starting on Monday, July 1, 2019. All three routes serve the Monument Corridor in Concord and connect from Concord BART to various destinations in Martinez, Pleasant Hill, and Walnut Creek, including BART stations, Martinez Amtrak and Contra Costa Regional Medical Center.

The pilot project is being funded by a grant through California’s Low Carbon Transit Operations Program (LCTOP), which distributes cap-and-trade proceeds to support a wide range of programs and projects that reduce greenhouse gas emissions and deliver other economic, environmental, and public health benefits for Californians.

Maps & Schedules

Route 11

Concord BART – Oak Grove Rd – Treat Blvd – Pleasant Hill BART
Span of Service: 6:00 am – 8:00 pm
Frequency: 40-90 min

Route 14

Concord BART – Monument Blvd – Pleasant Hill BART – Walnut Creek BART
Span of Service: 5:30 am – 9:30 pm
Frequency: 30 min

Route 16

Concord BART – Monument Blvd – Gregory Ln – Alhambra Ave – Contra Costa Regional Medical Center – Martinez Amtrak
Span of Service: 5:30 am – 10:00 pm
Frequency: 40 min

Paratransit Information for Passengers

Exciting new changes beginning July 1, 2019!

The County Connection Board of Directors has approved exciting changes to improve the experience for our passengers.

Enhancements include:

  • A variety of vehicles ranging from wheelchair accessible vans to minivans. All vehicles will be easily identified as County Connection LINK vehicles.
  • Drivers and dispatchers will have improved GPS and mapping tools.
  • Drivers will receive enhanced customer service training.
  • Over the next 90 days, we will be testing and launching a new passenger app that will provide passengers with access to trip information, such as current vehicle location and status of pick up, as well as future trips and ride history.

Call Center

Our call center agents, who will also be going through enhanced customer service training, will continue to be of assistance to you by dialing (925) 938-7433. Please check our website www.countyconnection.com/paratransit for future updates and information as we launch the new mobile app.

You will still have the option to book your ride through the call center as you do today.

Some reminders and tips:

  • Have the exact fare. Drivers do not make change.
  • Call 925-938-RIDE (938-7433) to schedule a LINK trip.  
  • You may book reservations up to 7 days advance, but no later than 5:00 p.m. the day before.

If you have any questions about your rides or service, please call the LINK reservations line at (925) 938-7433. If you have any questions or concerns about the information provided on this webpage, please contact us at LINKcomments@countyconnection.com or (925) 680-2098.

Please check this page for future updates and information.

Paratransit Information for Centers and Facilities

New Technology for Trip Generating Facilities

Over the next ninety days we will be testing and launching a ride management system for our trip generating partners/facilities called Facility Transit Manager. Facility Transit Manager is easily accessed through a web link. This system enables you to provide increased customer service for our shared customers.  Facility team members will be able to view scheduled rides and track the estimated time of arrival for vehicles transporting your clients. A County Connection team member will be available to help with setting up the system at your location and will reach out to you soon with more information.

If you have any questions or concerns about the information provided on this webpage, please contact us at LINKcomments@countyconnection.com or (925) 680-2098. 

Please check this page for future updates and information.

2019 Summer Youth Pass

2019 Summer Youth Pass
Unlimited Bus Rides
June 1 to August 31, 2019
Ages 6–18
Only $35*

The Summer Youth Pass is the perfect way for youth riders to get around Contra Costa County during the summer. Passholders can take unlimited rides on County Connection, Tri Delta Transit, and WestCAT local and express buses for an affordable, discounted price.

Retail Locations

You can purchase a Summer Youth Pass online or in person by visiting County Connection, Tri Delta Transit, or WestCAT’s sales offices.

County Connection
2477 Arnold Industrial Way, Concord
Mon-Fri: 8:00am – 5:00pm

Tri Delta Transit
801 Wilbur Ave, Antioch
Mon-Thurs: 7:00am – 6:00pm
Fri: 8:00 am – 5:00pm

WestCAT
601 Walter Ave, Pinole
Mon-Fri: 7:30am – 6:00pm

Mail Order

Prefer to pay by check but can’t make it to one of the locations above? Download a mail order form below:

Questions?

Click here for answers to some Frequently Asked Questions.

Have More Questions or Need Help?
Email: store@511contracosta.org
Phone: (925) 322-0365


Program Rules:

Summer Youth Passes are valid on local and express routes operated by County Connection, Tri Delta Transit, and WestCAT. Not valid on Paratransit and Transbay services.

*Actual pass price $60. Advertised $35 price reflects a $25 supplement per pass provided by 511 Contra Costa. Passes receiving the 511 Contra Costa supplement are limited in quantity and available only while supplies last.

The 511 Contra Costa supplement is available to 6-18 year olds who reside, work, or attend school in Contra Costa County only. Proof of eligibility may be required. Limit five (5) passes per household.

Summer Youth Passes are Non-Refundable. No refunds shall be made for purchased passes. Lost or stolen passes shall not be replaced.

Proposed Bishop Ranch Service Restructure

UPDATE (5/28/2019): Based on the feedback received, County Connection has decided to delay the proposed changes to Routes 95X, 96X, and 97X until winter at the earliest. However, the new Route 335 weekend service from Dublin/Pleasanton BART to San Ramon will be implemented starting this August.

At the February 2019 Board of Directors meeting, staff presented a service restructure proposal for routes serving Bishop Ranch in San Ramon. The Board authorized staff to begin the public hearing process for the proposed changes. Staff will conduct the following two (2) public hearings:

  • Tuesday, April 9, 2019, 6:00 pm – 7:00 pm
    Walnut Creek Council Chambers
    1666 N. Main St, Walnut Creek
  • Wednesday, April 10, 2019, 6:00 pm – 7:00 pm
    San Ramon Community Center, Fountain Room
    12501 Alcosta Blvd, San Ramon

Comments are due by April 26, 2019 and may be submitted in the following ways:

  • In writing to:
    Director of Planning & Marketing
    2477 Arnold Industrial Way
    Concord, CA 94520
  • Via email to help@countyconnection.com
  • Calling Customer Service at (925) 676-7500 (Mon-Fri, 6:30am-6:30pm)
  • At the public hearing in San Ramon or Walnut Creek (see details above)

It is anticipated that the Board of Directors will take action on the proposed service changes at their regular meeting scheduled on May 16, 2019.

Proposed Changes

  • Eliminate Route 95X (see proposed Route 97X changes for alternate service)
  • Re-route Route 96X to terminate at the San Ramon Transit Center
  • Re-route Route 97X to operate between Walnut Creek BART and the San Ramon Transit Center via I-680 and Crow Canyon Rd. The route will also serve the Danville Park N Ride on peak trips going to/from Walnut Creek BART. The route will no longer serve Dublin/Pleasanton BART
  • Implement new weekend Route 335 from San Ramon Transit Center to Dublin/Pleasanton BART

BART Early Bird Express

Beginning February 11, 2019, BART will shift its start of service from 4am to 5am on weekdays to allow extra time for a critical seismic retrofit of the Transbay Tube. This change will last for the duration of the 3.5 year-long project.

Alternative bus service will be provided by several Bay Area bus operators, including County Connection. See below for a map of all Early Bird Express routes. County Connection will operate two routes, Routes 712 and 715, serving BART stations within Central Contra Costa.

Visit the BART website for more information: https://www.bart.gov/schedules/early-bird-express

Ride Route 99X for FREE in February

In partnership with 511 Contra Costa, we’re offering free rides on Express Route 99X for all of February.

With 5 morning and 5 afternoon round trips each weekday, Route 99X is a great way for commuters to reach destinations along Highway 4 and Pacheco Blvd, including County offices, the Pacheco Transit Center and the Shell Oil Martinez refinery. It’s also a fast and convenient way to connect between Amtrak and BART.

No pass is required to ride Express Route 99X in February, just hop aboard and enjoy a fast, convenient trip to your destination. Click here for schedule and route information.

This free-ride Valentine’s gift is brought to you by 511 Contra Costa, the Contra Costa Transportation Authority & the Bay Area Air Quality Management District.