Updated on 04/06/2020:
At County Connection, we are doing our best to protect our employees. Social distancing is mandated throughout the facilities, administrative staff has alternating work-from-home schedules and all employees have access to personal protective equipment (PPE) such as gloves and N95 masks. Sanitizing wipes and individualized hand sanitizer have been distributed to each driver and made available throughout the facilities. Fares are no longer collected in an effort to minimize interactions with the public. Maintenance staff was able to rewire the mechanical system to allow for rear door boarding. Additionally, a plastic barrier designed to protect the driver is in the process of being installed on all buses. The safety of our drivers has been, and will continue to be, our number one priority, as they continue to rise to the challenge demanded of us during these unprecedented times.
Per the Governor’s and Contra Costa County’s shelter-in-place orders, County Connection is considered an essential service and must continue to provide service to the best of our ability. In these trying times, our drivers, like drivers across the Bay Area, first responders, nurses, and doctors, provide the various types of essential services the public needs to fulfill basic needs. Despite everyone’s best efforts to protect all of these employees, the nature of essential workers no doubt carries a risk. After numerous discussions with Contra Costa County officials, County Connection has been directed to remain open based on a low-level risk assessment due to all of the precautionary measures mentioned above. County Connection recognizes the severity of this worldwide pandemic and we respect an individual employee’s decision to stay home. Nonetheless, we are grateful for the drivers and administrative staff that continue to provide this essential service and we hope everyone is safe and healthy.
Updated on 03/30/2020:
LINK Paratransit Update
During the COVID-19 shelter-in-place order, County Connection is providing essential ride and delivery services to the community.
- Shuttle transportation for “essential employees” who need transportation to their workplace (i.e. hospitals, doctor’s offices, medical centers, etc.)
- Rides for essential services as approved by CCCTA staff (grocery store, pharmacy and medical appointments)
- Delivery of food in partnership with the Meals on Wheels organization
- Delivery of essential supplies to any location in Contra Costa County and to approved destinations in adjacent counties as needed.
Monday – Friday, 8 am – 5 pm
Call one day in advance to schedule a ride or delivery.
Phone: (925) 938-7433
Monday – Friday, 4 am – 10 pm
Saturdays – Sundays, 6 am – 6 pm
Updated on 03/27/2020:
We recognize weekday service has experienced a number of interruptions due to COVID-19. Although weekday interruptions will continue in the near future, ALL WEEKEND service will continue to operate as regularly scheduled. As things change, we will be continue to keep you updated. We appreciate your understanding as we do our best to provide you with as much service as we possibly can.
Reconocemos que el servicio de lunes a viernes a sufrido de un número de interrupciones dado al COVID-19. Estas interrupciones de lunes a viernes continuarán por algún tiempo, sin embargo, TODO el servicio los FINES DE SEMANA operará sin interrupciones. A medida que las cosas cambien, le mantendremos informado. Sinceramente apreciamos su entendimiento mientras continuamos haciendo lo mejor para proveerle este servicio.
Updated on 03/26/2020:
Due to the current state of operator availability, select trips on Routes 4, 14, 18, 19, 21, 92X, 93X, 95X, 96X, and 97X will be cancelled starting Friday, March 27, 2020 until further notice. Check our service alerts for any additional trip cancellations.
Updated on 03/24/2020:
Attention passengers, given the current state of operator availability some County Connection service may be interrupted. We are making every effort to continue to provide service based on passenger demand. Due to declining ridership, many of our express routes will be experiencing lower levels of service. Local service, including service to BART, has been prioritized in an effort to provide access to essential services such as food, pharmacies, banks and health providers.
Please check our service alerts regularly for the latest updates. As always, we encourage you to contact customer service with any questions or concerns. They can be reached at: 925-676-7500 or via email firstname.lastname@example.org.
Atención pasajeros, dada la disponibilidad de nuestros conductores, ciertas rutas de County Connection serán interrumpidas. Estamos tratrando de proveer servicio según la necesidad de nuestros pasajeros. Ya que la cantidad de pasajeros continua disminuyendo, muchas de las rutas express tendrán menos servicio. El servicio local, incluyendo servicio a BART, ha sido priorizado para dar acceso a servicios esenciales como la comida, farmacias, bancos, y proveedores de salud.
Por favor revise las alertas de servicio regularmente para los recibir información al corriente. Como siempre, llame al servicio al cliente si tiene alguna pregunta. Por teléfono al 925-676-7500 o por correo electrónico email@example.com.
Updated on 03/23/2020:
In an effort to minimize contact on County Connection buses, County Connection is temporarily suspending fare collection on all routes including paratransit starting Tuesday, March 24, 2020. While on the bus, we ask that you follow the 6 feet social distancing recommendation. If you have any questions, please contact customer service at 925-676-7500.
Como parte del esfuerzo de reducir el contacto en los autobuses the County Connection, empezando el martes, 24 de marzo del 2020, County Connection no cobrará tarifa en ninguna ruta o el servicio de paratránsito. Una vez en el autobus, por favor de seguir la recomendación de mantener 6 pies de distancia con otros pasajeros. Si tiene alguna pregunta, por favor de contactar al servicio al cliente al 925-676-7500.
Updated on 03/17/2020:
During the shelter in place order, County Connection will continue to operate regular service aside from 600-series routes. Due to school closures, the 600-series routes are currently not in service. Service on those routes is expected to resume once schools are back in session.
Per the order, people must use public transit only for purposes of performing Essential Activities or to travel to and from work to operate Essential Businesses or maintain Essential Governmental Functions and Essential Infrastructure operations and maintenance. People riding on public transit must comply with Social Distancing Requirements, to the greatest extent feasible.
Our Customer Service call center will also remain staffed during regular hours (Monday – Friday, 6:30 AM to 6:30 PM) and can be reached by phone at (925) 676-7500 or email at firstname.lastname@example.org. For lost and found inquiries, please call (925) 676-7500.
Our administrative offices, including the LINK Paratransit office, will be closed to the public starting Wednesday, March 18, 2020 until further notice. Click here for more info.
Transit agencies around the country are closely monitoring the Coronavirus (COVID-19) development. At County Connection, all buses and maintenance and administrative facilities are disinfected on a daily basis. All staff have access to gloves and masks. We encourage everyone to adhere to the following recommendations, as the best way to prevent the spread of any respiratory virus, including COVID-19, is through good hygiene:
- Wash your hands frequently with soap and water for at least 20 seconds
- Use an alcohol-based hand sanitizer when soap and water is not available
- People who are sick should always cover their coughs and sneezes using a tissue or the crook of their elbow; wash your hands after using a tissue to wipe your nose or mouth
- People who are sick should stay home from work or school until they are well
- Avoid touching your eyes, nose or mouth with your unwashed hands
- Contact your healthcare provider if you have symptoms and/or had close contact with someone with symptoms who traveled in the last 14 days from China.