Service Bulletin: COVID-19 Service Updates

News Archive

Winter Service Changes Starting Nov 17, 2019

Winter service changes will take effect starting Sunday, November 17, 2019, and will include major schedule and routing changes to routes serving Bishop Ranch (Routes 92X, 95X, 96X, and 97X), as well as minor schedule changes on Routes 1, 9, and 93X.

Summary of Changes

  • 10 min peak frequency from Walnut Creek to Bishop Ranch, see Routes 95X & 96X
  • Reduction in service on Route 97X (3 fewer AM trips, 1 less PM trip)
  • Stops at Chevron, BR 3, & BR 6 will no longer be served. BR 7 will no longer be served by Routes 95X, 96X, & 97X.
  • Stop at BR 1 will be relocated (see map)
  • Routes 96X & 97X will only serve southern part of Bishop Ranch (BR 1, BR 2600, Sunset/Bishop, San Ramon Transit Center)
  • Route 95X will serve northern part of Bishop Ranch (BR 15, BR 8, Annabel, San Ramon Transit Center)
  • Minor schedule changes on Routes 1, 9, & 93X
Winter 2019 Service Changes Take OneDownload

Maps & Schedules

RouteChangeNew Map & Schedule
1Schedule changes PDF
9Schedule changes PDF
92XRouting change to remove Chevron stop PDF
93XSchedule changes PDF
95XIncreased service; routing change to serve northern part of Bishop Ranch (Annabel, BR 8, & BR 15); southbound AM trips and northbound PM trips will not serve Danville Park & Ride PDF
96XSome trips replaced by Route 95X; routing change to only serve southern part of Bishop Ranch (BR 1, BR 2600, Sunset/Bishop, San Ramon Transit Center) PDF
97XReduction in service; routing change to only serve southern part of Bishop Ranch (BR 1, BR 2600, Sunset/Bishop, San Ramon Transit Center) PDF

Starting October 9: Possible Power Outages in Contra Costa County

PG&E is monitoring a severe wind event this week that could impact nearly 30 counties across Northern and Central California and has issued a fire weather watch for vast portions of Northern California.  PG&E has informed various cities in Contra Costa County that the utility may proactively turn off power for safety as part of it’s Public Safety Power Shutoff.

Should this shut off occur, street lights could be affected and cause route delays.  County Connection’s services will continue to operate, but could experience delays.  Contact customer service at 925-676-7500 for updates.

For Paratransit Trips

If this power outage goes into effect, it may affect your Paratransit trips.

·         Please expect longer than usual hold times, drivers may not be able to reach dispatch to make same day changes to your trips.

·         There may be significant delays to your trips.

·         Passengers are encouraged to postpone non-essential trips for a later date.

·         You are encouraged to keep your cell phone fully charged at all times.

·         Any medical equipment requiring battery or electricity must be fully charged.

·         Drivers will not be able to make detours to your trip as a result of power outages.

·         Communicate with your dialysis unit or medical doctor on their current schedule

2019/2020 School Schedules

It’s time to start thinking about heading back to school!

Find schedules for our 600 series school routes for the 2019/2020 school year below. Note that schedule times on routes may have been adjusted due to bell time changes or to improve on-time performance.

Map of all school routesDownload

Don’t forget – our Summer Youth Pass is good until the end of August! Get yours for only $35

Lamorinda School Districts

Lamorinda School Districts – Map & SchedulesDownload

Acalanes Union High School District

Route 603: Lafayette BART – Saint Mary’s College – Campolindo High

Route 606: Orinda BART – Miramonte High  –  Orinda Intermediate  –  Lafayette BART

Route 625: Lafayette BART – Happy Valley Rd – Acalanes High

Lafayette School District

Route 626: Lafayette BART – Stanley Middle School – Saint Mary’s College

Orinda Union School District

Route 606: Orinda BART – Miramonte High  –  Orinda Intermediate  –  Lafayette BART

Mt. Diablo School District

Mt. Diablo School District – Map & SchedulesDownload

Route 608: VA Clinic – College Park High – Valley View Middle – DVC

Route 611: Concord BART – Oak Grove Rd – Oak Grove Middle

Route 612: Concord BART – Clayton Rd – Concord Blvd – Pine Hollow Middle

Route 613: Oak Grove Middle – Oak Grove Rd – Detroit Ave – Concord BART

Route 614: Pine Hollow Middle – Clayton Rd – Concord BART

Route 615: Concord High – Olympic High – El Dorado Middle – Concord BART

Route 616: Concord BART – Monument Blvd – Oak Grove Rd – Oak Grove Middle

Route 619: Oak Grove Middle – Pleasant Hill BART

San Ramon Valley Unified School District

San Ramon School District – Map & SchedulesDownload

Route 622: Pine Valley Middle – California High – Crow Canyon Rd

Route 623: Alamo Plaza – Monte Vista High – Camino Tassajara – Crow Canyon Rd

Route 635: Windemere Ranch – Gale Ranch Middle – Dougherty Valley High – Camino Tassajara

Route 636: Iron Horse Middle – Bollinger Canyon Rd – California High – Pine Valley Middle – Dublin/Pleasanton BART

Walnut Creek School District

Walnut Creek School District – Map & SchedulesDownload

Route 601: Walnut Creek BART – Rossmoor – Walnut Creek Intermediate

Route 602: Walnut Blvd – Trotter Way – Walnut Creek BART – Walnut Creek Intermediate

Route 605: Creekside Dr – Walnut Creek Intermediate

NEW Weekend Route 335 Starts Aug 11, 2019

New weekend Route 335 will begin service on Sunday, August 11, 2019. Ride for FREE through the end of September 2019!

This new route will serve the San Ramon Transit Center, Bollinger Canyon Rd, Dougherty Rd, and Dublin/Pleasanton BART on Saturdays and Sundays. The route will operate hourly between 8:00 am and 7:00 pm. Trips will be interlined with Route 321, meaning passengers can stay on the bus to continue on to Danville, Alamo, and Walnut Creek BART.

Try it out for FREE through the end of September 2019! Free rides sponsored by 511 Contra Costa.

Route 335 Take OneDownload

Map & Schedule

Route 335 BrochureDownload
Saturdays & Sundays
To Dublin/Pleasanton BART
Continues from route San Ramon Transit Center Sunset Dr/Bishop Dr Bollinger Canyon/Main Branch Rd Bollinger Canyon/Watermill Rd Dublin/Pleasanton BART
3218:05am8:08am8:18am8:21am8:35am
3219:05am9:08am9:18am9:21am9:35am
32110:05am10:08am10:18am10:21am10:35am
32111:05am11:08am11:18am11:21am11:35am
32112:05pm12:08pm12:18pm12:21pm12:35pm
3211:05pm1:08pm1:18pm1:21pm1:35pm
3212:05pm2:08pm2:18pm2:21pm2:35pm
3213:05pm3:08pm3:18pm3:21pm3:35pm
3214:05pm4:08pm4:18pm4:21pm4:35pm
3215:05pm5:08pm5:18pm5:21pm5:35pm
3216:05pm6:08pm6:18pm6:21pm6:35pm
To San Ramon Transit Center
Dublin/Pleasanton BART Bollinger Canyon/East Branch Pkwy Bollinger Canyon/Windemere Pkwy Bollinger Canyon/Blueheart Way Sunset Dr/Bishop Ranch City Center San Ramon Transit Center Continues as route
7:48am7:59am8:00am8:02am8:09am8:18am321
8:48am8:59am9:00am9:02am9:09am9:18am321
9:48am9:59am10:00am10:02am10:09am10:18am321
10:48am10:59am11:00am11:02am11:09am11:18am321
11:48am11:59am12:00pm12:02pm12:09pm12:18pm321
12:48pm12:59pm1:00pm1:02pm1:09pm1:18pm321
1:48pm1:59pm2:00pm2:02pm2:09pm2:18pm321
2:48pm2:59pm3:00pm3:02pm3:09pm3:18pm321
3:48pm3:59pm4:00pm4:02pm4:09pm4:18pm321
4:48pm4:59pm5:00pm5:02pm5:09pm5:18pm321
5:48pm5:59pm6:00pm6:02pm6:09pm6:18pm321
6:48pm6:59pm7:00pm7:02pm7:09pm7:18pm321

Free Rides on Routes 11, 14, & 16 (Monday-Friday)

Starting Monday, July 1, 2019, all rides on Routes 11, 14, and 16 will be FREE for an entire year!

County Connection is offering free rides on three of its weekday bus routes – Routes 11, 14, and 16 – as part of a one-year pilot program starting on Monday, July 1, 2019. All three routes serve the Monument Corridor in Concord and connect from Concord BART to various destinations in Martinez, Pleasant Hill, and Walnut Creek, including BART stations, Martinez Amtrak and Contra Costa Regional Medical Center.

The pilot project is being funded by a grant through California’s Low Carbon Transit Operations Program (LCTOP), which distributes cap-and-trade proceeds to support a wide range of programs and projects that reduce greenhouse gas emissions and deliver other economic, environmental, and public health benefits for Californians.

Press ReleaseDownload
FlyerDownload

Maps & Schedules

Route 11

Concord BART – Oak Grove Rd – Treat Blvd – Pleasant Hill BART
Span of Service: 6:00 am – 8:00 pm
Frequency: 40-90 min

Route 14

Concord BART – Monument Blvd – Pleasant Hill BART – Walnut Creek BART
Span of Service: 5:30 am – 9:30 pm
Frequency: 30 min

Route 16

Concord BART – Monument Blvd – Gregory Ln – Alhambra Ave – Contra Costa Regional Medical Center – Martinez Amtrak
Span of Service: 5:30 am – 10:00 pm
Frequency: 40 min

Paratransit Information for Passengers

Exciting new changes beginning July 1, 2019!

The County Connection Board of Directors has approved exciting changes to improve the experience for our passengers.

Enhancements include:

  • A variety of vehicles ranging from wheelchair accessible vans to minivans. All vehicles will be easily identified as County Connection LINK vehicles.
  • Drivers and dispatchers will have improved GPS and mapping tools.
  • Drivers will receive enhanced customer service training.
  • Over the next 90 days, we will be testing and launching a new passenger app that will provide passengers with access to trip information, such as current vehicle location and status of pick up, as well as future trips and ride history.

Call Center

Our call center agents, who will also be going through enhanced customer service training, will continue to be of assistance to you by dialing (925) 938-7433. Please check our website www.countyconnection.com/paratransit for future updates and information as we launch the new mobile app.

You will still have the option to book your ride through the call center as you do today.

Some reminders and tips:

  • Have the exact fare. Drivers do not make change.
  • Call 925-938-RIDE (938-7433) to schedule a LINK trip.  
  • You may book reservations up to 7 days advance, but no later than 5:00 p.m. the day before.

If you have any questions about your rides or service, please call the LINK reservations line at (925) 938-7433. If you have any questions or concerns about the information provided on this webpage, please contact us at LINKcomments@countyconnection.com or (925) 680-2098.

Please check this page for future updates and information.