Uncategorized – County Connection

County Connection Scavenger Hunt

County Connection Búsqueda de Tesoros

May 24th is National Scavenger Hunt Day.  To celebrate, County Connection invites you to participate in our scavenger hunt.

Rules of entry:

Each contestant must submit no later than May 26th 5:00p.m. their entry(ies).

How to enter:

  • Email entries to volk@cccta.org using #CountyConnectionScavengerHunt2022 in subject line
  • Twitter: @cccta
  • Facebook: @CountyConnectionCA
  • Instagram: @countyconnection
  • Use #CCCTAScavengerHunt2022 in your entry


Winner will receive a pre-loaded Clipper Card valued at $25.00.

Winner will be notified around May 31, 2022.  The winner will need to submit name, address, and phone number upon notification to receive Clipper Card in mail.

Winning odds is dependent on number of entries.


Call Customer Service 925-676-7500 or email volk@cccta.org using #CountyConnectionScaventerHunt in subject line.


For every two (2) photos submitted, you receive one (1) entry into the drawing:

  1. Photo of a County Connection bus traveling
  2. Photo of you riding on a County Connection bus
  3. Photo of you with a County Connection bus operator
  4. Photo of a County Connection bus with a bike
  5. Photo of a County Connection bus at a bus stop
  6. Photo of a County Connection bus at a BART station
  7. Photo of a County Connection bus at the San Ramon Transit Center
  8. Photo of a County Connection bus at DVC
  9. Photo of a County Connection bus at Amtrak
  10. Photo of a County Connection bus stop (no bus needed)
  11. Photo of a County Connection bus stop with a shelter
  12. Photo of a County Connection bus stop with a bench
  13. Photo of a County Connection bus stop with a schedule information panel
  14. Photo of a County Connection bus schedule
  15. Photo of you with County Connection staff at a Mobile Lobby & Outreach Event
  16. Photo of your choice of Public Transit

Scavenger Hunt 2022 – English

2022 Summer Youth Pass

2022 Summer Youth Pass

Unlimited Bus Rides
June 1 to August 31, 2022
Ages 6–18
Only $30*


Retail Locations

County Connection Mobile Lobby – Click here for locations and times

Tri Delta Transit
801 Wilbur Ave, Antioch
Mon-Thurs: 7:00am – 6:00pm
Fri: 8:00 am – 5:00pm



Click here for answers to some Frequently Asked Questions.

Have More Questions or Need Help?
Email: store@511contracosta.org
Phone: (925) 322-0365

Program Rules:

Summer Youth Passes are valid on local and express routes operated by County Connection, Tri Delta Transit, and WestCAT. Not valid on Paratransit and Transbay services.

*Actual pass price $60. Advertised $30 price reflects a $30 supplement per pass provided by 511 Contra Costa. Passes receiving the 511 Contra Costa supplement are limited in quantity and available only while supplies last.

The 511 Contra Costa supplement is available to 6-18 year olds who reside, work, or attend school in Contra Costa County only. Proof of eligibility may be required. Limit five (5) passes per household.

Summer Youth Passes are Non-Refundable. No refunds shall be made for purchased passes. Lost or stolen passes shall not be replaced.

County Connection LINK receives award from CalACT

CalACT Board Member Gracie Davis (left) presents County Connection’s Director of ADA & Specialized Services, Rashida Kamara (right), with the Outstanding Paratransit Program Award at the 2022 Spring Conference & EXPO in Newport Beach, CA.

In late April 2022, County Connection was presented with the Outstanding Paratransit Program Award by the California Association for Coordinated Transportation (CalACT) at its spring conference in Newport Beach, CA. CalACT is a statewide transit association representing small, rural, and specialized transportation providers.

The Outstanding Paratransit Program Award recognizes paratransit programs that have demonstrated achievement in efficiency, effectiveness, and customer service. County Connection LINK was recognized as a paratransit program that stood out as such by providing essential and innovative services during the pandemic.

Through its contracted operator Transdev, County Connection LINK serves more than 1,700 ADA-eligible customers with close to 70,000 annual trips within a service area of roughly 200 square miles covering over 480,000 residents. The success of the agency’s LINK paratransit program stems from the staff’s dedication to the paratransit community as well as the Contra Costa County community as a whole. During the pandemic, County Connection LINK has been involved in transporting ADA-eligible riders throughout Contra Costa County through the One Seat Regional Ride Program, delivering meals to disadvantaged elderly residents in partnership with Meals on Wheels, and transporting COVID-19 positive residents to medical services. These operational and financial partnerships reflect the goals and policies set forth by the agency’s leadership and ensure that LINK paratransit customers are served safely, reliably, and efficiently.

Service Changes Effective February 20, 2022

Spring service changes will take effect starting Sunday, February 20, 2022, and will include changes to Routes 10, 16, 17, 92X, 98X, 601, 603, 611, 612, and 616.

RouteChangeNew Schedule
10Added PM tripDownload PDF
16Added PM tripDownload PDF
17Revised ScheduleDownload PDF
92XRemoved AM TripDownload PDF
98XRevised ScheduleDownload PDF
601Removed Crest LoopDownload PDF
603Removed From Service – alternate service available on Route 6Download PDF
611Added AM Trip to Concord BARTDownload PDF
612Added AM Trip to Concord BARTDownload PDF
616Added AM Trip to Concord BARTDownload PDF

A Fond Farewell

GM Blog – Dec 2021

Final Message as General Manager

As I announced earlier this year, I am leaving my post as the GM/CEO of County Connection. My last day on the job will be December 31, 2021. At the completion of that day, I will have been in the lead chair here at County Connection for 24 complete years (my first day was on January 1, 1998). Over these past 24 years, we have seen a lot of changes in public transit, especially as it relates to the use of technology and how we partner. In this message, I won’t dwell on the incredible developments in technology and transportation in the past 24 years, but suffice it to say they have been complete game-changers.

As for the many partnerships we have built, these are well documented. However, let me take this opportunity to thank organizations like the Contra Costa Transportation Authority (CCTA) and the Metropolitan Transportation Commission (MTC). Without these ever growing partnerships, we would not have been nearly as successful in providing the quality of service we have been able to provide over this last quarter century.

But what stands out most for me, over these past 24 years, is that I have had the great fortune to head an agency that (in non-COVID times) provides daily transportation to about 5,000 to 7,000 residents of central Contra Costa County that otherwise would not have been able to make their trip. In my professional life, nothing has given me greater satisfaction than that.

Service to those who need it most has been a passion of mine for as long as I can remember. In letting me serve as the GM of County Connection, I have been provided a tremendous opportunity to do just that. For this, I feel incredibly lucky. But, I certainly did not accomplish this alone!

County Connection has some of the very best bus operators in the world. Time and time again, they do the job of serving the public, often under difficult circumstances. This is best exemplified by the jobs they did during the COVID-19 pandemic. I feel so honored to be associated with such wonderful women and men. I am humbled that they let me be their “leader”.

Of course, our bus drivers cannot do their jobs without good, clean, safe, and reliable buses. So, we also have some of the best bus mechanics in the world. Our maintenance metrics have been outstanding throughout my entire time here. In particular, the work they did throughout the pandemic to keep our buses going and safe kept me in awe. I am humbled and grateful.

While government administration often gets kicked around as unnecessary, I can tell you that the administrative staff at County Connection is top notch and does all of the work necessary behind the scenes to ensure that we have the buses, the great mechanics, and the great bus operators. Without our outstanding administrators, we simply could not provide the service we do.

And finally, we have our excellent executive management team. They are a diverse group of women and men who are the real leaders of our organization. One of them will be taking the GM reigns on January 1, 2022. Bill Churchill came into County Connection in 1997 to manage service planning and begin the long process of modernizing our many technology systems. After fully computerizing us and introducing us to cell phones, etc., he moved over to our nerve center, which is our transportation department. He assumed the lead role overseeing the bus dispatch center, the road supervisors, the bus operator training functions, and our bus operators. He also became our main point of contact for the bus operator’s union. Eventually, he became my Assistant General Manager.

For the last three years, he has also been shadowing me, preparing for the role of GM. No one in my view has been more ready to take the lead at County Connection than Bill Churchill.

Bill will be leading a mature, diverse, and highly qualified team at the executive level. He and his team are well positioned to lead County Connection through what promises to be a period of great change. They are ready to lead an agency that can:

  • transition from where the fleet is diesel powered to a fleet that is emission free (i.e. battery electric and/or hydrogen fuel cell);
  • embrace and participate with partners on building a more seamless and coordinated regional transit system;
  • actively reimagine its role as a vital public service through the lens of a post pandemic world that must address issues of equity; and
  • provide a safe and challenging place to work for a diverse workforce that offers competitive compensation and the opportunity to grow.

Finally, Bill Churchill is well positioned to build the kind of public support County Connection will need to thrive into the heart of this century.

I would be remiss if I did not talk about the County Connection Board of Directors. The Board is made up of appointments made by the city councils and the county board of supervisors. During my 24-year tenure, we have had only quality representatives on our Board. To a person, they have all understood their communities, their transit needs, and have been solid advocates for their constituents. They have been extremely supportive of staff in ensuring that we have the tools to do our jobs right.

As I have been exposed to countless other transit systems over my career, I have come to really understand and appreciate the quality of our Board throughout the years and what it has meant to the success of this organization.

So, as I end my time here at County Connection, I am very confident you all will continue to thrive and provide great and important public service. And, I thank each and every one of you for your incredible work, support, and commitment to the mission. Thank you so much.

To everyone, especially to our riders, best wishes in the New Year. Here’s to a brighter 2022!


Looking Back at 18 Months of Pandemic Public Transit

When the COVID-19 pandemic first hit us with a solid one-two punch in March of 2020, public transit had no idea what was about to happen. Eighteen months later we are still regularly responding to new things for the first time. But, what we have been able to do and what we have learned along the way is nothing short of extraordinary.

How It Began

On the first Monday morning of original Lockdown, senior County Connection staff met via a phone call with top Contra Costa Health and Emergency Services staff. We were informed that the County and the Governor had proclaimed public transit an Essential Service. We were debriefed about how the pandemic was expected to play out, what full Lockdown really meant, and more important to us, what was expected of us by the County. It was during this call that I had my first moment of realization of just how profound this virus was going to be and how little was known about it, other than it was hyper contagious and unacceptably lethal. I may have gone into a bit of shock at that moment. Among the things we were told was that that the worst of the pandemic was going to last over the next six to eight weeks and that if we didn’t all pull together, maybe 2 million people or more in this country alone might die. That call took place over 18 months ago.

During that call we were asked to do many things with our transportation resources that we had never done before. My natural inclination was to push back a bit. After all, public transit is not well known for turning on dime and it would be at least a few days before I would realize just how large of an emergency this pandemic really was. The County health and emergency response leadership firmly, but calmly, said this was not a choice for us and offered their complete support as we set out to do what was required of us. This was the start of a partnership that has become one of the most rewarding I have experienced over my long tenure at County Connection. Since that day, we have only built upon it as we have navigated the ever-changing landscape of the pandemic.  While there are too many folks to thank in this posting, I must mention that former Deputy Health Director Rohan Radhakrishna, Senior Emergency Planning Coordinator Meredith Gerhardt, and Transportation Planner John Cunningham were incredibly helpful to County Connection as we fulfilled many unexpected and crucial transportation roles during the hardest days of the pandemic.

Mitigation Protocols

By late April of 2020, all of our fixed route buses had plexiglass driver shields installed, were being fogged daily – sometimes twice a day, and had new MERV 13 filters installed. Smoke tests at this point demonstrated that our buses were completely recirculating the air inside the cabin every two minutes. The driver shields were installed over a couple of weekends. We “manufactured” them at the bus yard using materials from Tap Plastics. This was an idea that came from our Facilities Superintendent, Steve Muhlestein. The shields and the new air filtration systems will outlive the pandemic and will become permanent features of our bus fleet.

An Essential Service

So how did we respond to the pandemic crisis? First, we kept as much of our fixed route service going as we could, given that at one point, over half of our bus operator ranks went out either because of a need to be extra cautious with COVID-19 or because they actually had it. As last summer moved forward, we gradually returned to about 85% of our budgeted bus operator positions being actively covered. During our significant bus operator shortfall, our planning department devised a hierarchy of service, primarily driven by serving essential workers making essential trips. As we lost workers, who had to stay at home for various COVID-19 reasons, we reduced services accordingly by cutting services determined by the hierarchy. This ensured that we did the best job possible, given the circumstances, in providing essential services to essential workers. What this approach meant was service schedules were changing every day. We used our web page and social media to keep our customers informed as to what was happening. I cannot thank our bus operator’s union enough for the tremendous flexibility and cooperation they gave us in executing this very fluid way of scheduling buses.

Secondly, we completely repurposed our paratransit services. At the onset of the pandemic, 90% or more of our daily paratransit demand disappeared practically overnight as most of that ridership demographic fell into the extremely vulnerable categories relative to COVID-19 risks. This resulted in a great unused resource for the County to call upon. Between mid-March of 2020 through this summer, County Connection completely reworked our paratransit services. Related directly to COVID-19 needs, our paratransit program did the following:

  • transported homeless away from crowded and unsafe outdoor living spaces to various hotel rooms across the county,
  • transported COVID-19 positive homeless or folks living in congregate living places to medical sites and hospitals for treatment,
  • transported frail seniors to vaccination sites, and
  • transported seniors to grocery stores at prescribed times for senior only shopping.

In addition, with many seniors or people of need sheltering at home for much of last year and early this year, County Connection began to deliver things to people. In many cases these services replaced the work of senior volunteers that likewise had to Shelter-in-Place. Among the things we provided were:

  • County Meals on Wheels,
  • School lunch deliveries to students in need who were attending school via online instruction,
  • Contra Costa Food Bank deliveries to low income families, and
  • Delivery of basic supplies to home-bound seniors.

Innovation & New Training

These temporary programs flipped the traditional approach of transporting people to places to one of taking things to people in a manner that kept them safe from COVID-19. In order to transport the COVID-19 positive individuals from congregate living sites or homeless camps, the paratransit drivers had to agree to do these trips and received special training from the County. Our paratransit is provided via contract by Transdev North America (Transdev). Transdev employees also received training from the County on how to separate a sub fleet of vehicles dedicated to these COVID-19 exposure trips, as well as how to clean and disinfect these vehicles after each trip. Without the great dedication and cooperation from Transdev and its employees, we could never have done these special paratransit services on behalf of the County.

Another innovative paratransit program emerged during the pandemic. This is the “One-Seat Ride” pilot project. This project involves four East Bay suburban transit systems: County Connection, Livermore-Amador Valley Transit Authority (LAVTA), Tri-Delta Transit, and WestCAT. The pilot is testing the benefits and feasibility of providing paratransit customers with a single seat ride from origin to destination within the combined service areas of the four transit systems, regardless of which system a trip originates with, effectively reducing touch points for not only the passenger, but for operators too. Prior to this pilot, riders would have to transfer among vehicles at points near each transit operator’s borders. While tackling this pilot project had been in discussion for a few years, the onset of the pandemic created conditions to get the pilot implemented quickly and with urgency. A number of bureaucratic items seemed to fall by the wayside within the context of the emergency of the pandemic.

Almost all the things we have done during the pandemic that are listed above would have been very difficult to do in so-called “ordinary times.” This is in great part due to how we define public transit from a federal and/or state rule and regulations perspective. We are grateful to our federal and state partners who quickly waived or temporarily changed many rules and regulations that would have ordinarily prevented us from doing many of these things.

What Have We Learned?

We have learned that public transit is an essential service. It is a service that essential workers use to get to and from essential jobs that serve us all. We have learned that we are all “Transit Dependent!”

We have learned that women and men that operate transit vehicles and maintain transit vehicles are essential workers who are dedicated to their craft and often do their work at a rate of pay that was less than they might have received on unemployment throughout the Lockdown period.

We have learned that when public transit operators are allowed by the regulators to do so, they can be nimble, innovative, responsive, and most importantly….crucially integral to any response during a mega public emergency crisis, such as the one presented by COVID-19.

We have learned that if we enable our public transit operators to do so, they can be invaluable providers of all sorts of services to the public.

Overall, we have learned that great public transit is truly a huge benefit to any thriving community. So while it has been an incredibly tough 18 months for everyone, I think I can speak for the entire public transit community when I say it has been a difficult and challenging time, yet rewarding. I am immensely proud of all that County Connection has accomplished and of all the people that contributed by stepping up when it was most needed.

County Connection’s Ramacier Stepping Down By Year’s End

Assistant General Manager of Administration Bill Churchill to become new GM

County Connection General Manager Rick Ramacier has announced his intent to step down by the end of December following 32 years with the agency, 24 of which he served as GM. Bill Churchill, identified early on as a strong leader for the agency, will be promoted to GM upon Ramacier’s retirement as part of the agency’s succession planning and leadership training. Churchill is currently serving as Assistant GM of Administration and has more than 23 years with County Connection.

“On behalf of the Board of Directors, we thank Rick for his years of outstanding service and significant contributions,” said Keith L. Haydon, Jr., City of Clayton and County Connection Board Chair. “His unwavering dedication to County Connection, along with his ability to build a
strong leadership team, will leave County Connection resilient and well positioned for the future.”

“I have been honored to lead County Connection and proud to be a part of the many ways in which our services improve people’s lives, and most recently positively impacting more than 2,200 essential service riders every day,” said Rick Ramacier, County Connection General Manager. “Having worked closely with Bill for many years, I am highly confident that under his leadership, the team at County Connection will continue to innovate and provide a variety of mobility choices for our customers. His appointment demonstrates the strength of our succession planning and talent pipeline, and I look forward to working with him during the

Ramacier will remain as GM until his departure date in December.

Fall Fare Promotions

County Connection looks forward to welcoming back more passengers this Fall. Additional service restoration will be effective on August 8th, with all school service available for the new school year. Our buses are operating at full capacity and masks continue to be required.

We encourage all of our passengers to learn about our various discounted Clipper programs, including our day pass, youth fare, and Clipper START for low income adults. We are also offering fare promotions this Fall, including free rides for ALL in September 2021 and free passes for students. Learn more about these programs below.

We want your feedback! Take our survey here!

Free Rides in September

Ride FREE on any route

Everyone rides free on all County Connection routes and LINK paratransit during the entire month of September!

Just hop on any County Connection bus and get where you need to go. Plus, you can also ride free on our fellow East Bay operators (Tri Delta Transit, WestCAT, & Wheels), and get 50% off BART fares when using Clipper in September. We look forward to welcoming you back on transit!

Tip: If you typically use a 31-day pass on Clipper, consider disabling Autoload and avoid activating any new passes during the month of August. We are not be able to issue refunds for partially used passes.


Take County Connection to school FREE

Skip the traffic and save gas while getting your students to school. With 511 Contra Costa’s Pass2Class program, it’s easy to make the switch. To help students return to in-person learning, we’re giving free rides for two months.

Students who are registered in a public or private school (grades 1-12) located in Central or Southwest Contra Costa can receive a County Connection pass that is valid through October (up to 2 per household and while supplies last).

Youth Clipper Discount

Youth (ages 6-18) get 20% off when using a Youth Clipper card

Youth ages 6-18 automatically get 20% off the adult Clipper fare when using a Youth Clipper card on County Connection.

Riders can apply for a Youth Clipper card by submitting an application via mail, email, or fax along with proof-of-age documentation. Once approved, a card will be sent by mail. To obtain a card immediately, call us at (925) 676-7500 to arrange an in-person visit.

Tip: Now you can transfer your existing plastic Youth Clipper card to your phone and pay fares with your mobile wallet! Click here to learn more about paying your fares with a smartphone. Please note that you must apply for and obtain a plastic Youth Clipper card first before transferring it to your phone.

Clipper START Discount

Eligible riders can get discounts on County Connection, BART, & more

Clipper START is a pilot program to provide fare discounts to eligible riders. Participants can receive a 20% discount off County Connection single-ride Clipper fares, plus discounts on BART, Tri Delta Transit, WestCAT, Wheels, and more!

To qualify, you must:

  • Be a resident of the San Francisco Bay Area  
  • Be 19-64 years old  
  • Not have an RTC Clipper Card for people with disabilities   
  • Have a household income of 200% of the federal poverty level or less

2021/2022 School Schedules

Due to COVID-19, 600-series school route schedules are subject to change. Check this page regularly for updates.

Please note that face masks are required while on the bus.

Fall Fare Promotions: Students can take advantage of several fare promotions and discounts! Click here to learn more.

Last updated: 7/26/2021

Find schedules for our 600 series school routes for the 2021/2022 school year below. Note that schedule times on routes may have been adjusted due to bell time changes or to improve on-time performance.

Lamorinda School Districts

Acalanes Union High School District

Route 603: Lafayette BART – Saint Mary’s College – Campolindo High

Route 606: Orinda BART – Miramonte High  –  Orinda Intermediate  –  Lafayette BART

Route 625: Lafayette BART – Happy Valley Rd – Acalanes High

Lafayette School District

Route 626: Lafayette BART – Stanley Middle School – Saint Mary’s College

Orinda Union School District

Route 606: Orinda BART – Miramonte High  –  Orinda Intermediate  –  Lafayette BART

Mt. Diablo School District

By route:

Route 608: VA Clinic – College Park High – Valley View Middle – DVC

Route 611: Concord BART – Oak Grove Rd – Oak Grove Middle

Route 612: Concord BART – Clayton Rd – Pine Hollow Middle

Route 613: Oak Grove Middle – Oak Grove Rd – Detroit Ave – Concord BART

Route 615: Concord High – Olympic High – El Dorado Middle – Concord BART

Route 616: Concord BART – Monument Blvd – Oak Grove Rd – Oak Grove Middle

Route 619: Oak Grove Middle – Pleasant Hill BART

By school:

San Ramon Valley Unified School District

By route:

Route 622: Pine Valley Middle – California High – Crow Canyon Rd

Route 623: Alamo Plaza – Monte Vista High – Camino Tassajara – Crow Canyon Rd

Route 635: Windemere Ranch – Gale Ranch Middle – Dougherty Valley High  –  Tassajara Ranch

Route 636: Iron Horse Middle – Bollinger Canyon Rd – California High – Pine Valley Middle – Dublin/Pleasanton BART

By school:

Walnut Creek School District

By route:

Route 601: Walnut Creek BART – Rossmoor – Walnut Creek Intermediate

Route 602: Walnut Blvd – Trotter Way – Walnut Creek BART – Walnut Creek Intermediate

Route 605: Creekside Dr – Walnut Creek Intermediate

By school: